Orkin of N Richland Hills, TX

Stacey Witalis

N Richland Hills, TX

Haven't seen a bug since last treatment! They do an Awesome job! Camden is very nice and professional I'm glad we gave them a chance!

David Mata

N Richland Hills, TX

Super frustrated right now. We’ve been trying for weeks to get a call back from a manager regarding a random “annual billing” charge that appeared on our account—something we had no idea existed and never authorized. We cancelled our services over a year ago, yet we were suddenly billed for an annual service anyway. Resolving this has been extremely difficult. Despite multiple calls, we’re now being threatened with collections over a charge that should never have occurred. After six separate calls, I finally received a call back from management, but now we’re stuck playing phone tag. Every time I call back, they somehow can’t reach the manager. Time is important, and this situation has consumed far too much of my and my wife’s time and energy over the past few weeks. To make matters worse, after our third call, we were told that the account hadn’t even been cancelled yet, despite being previously assured by another employee that it had been handled. Every associate we’ve spoken with has been polite and friendly, but the repeated promises, lack of follow-through, and absence of any real solution is beyond frustrating. I sincerely hope the manager calls me back before the end of the business day—otherwise, this will likely drag into next week. 😒 Unfortunately, based on this experience, I cannot recommend using their services.

Brian McCusker

N Richland Hills, TX

Eugene is my service pro and I requested him directly from a previous visit and I will continue to ask for Eugene. He is very professional and personable and has abundant knowledge in the industry. He takes the time to listen and explains things in detail and is very thorough. Your organization has a great employee!!

Jaya Groppetti

N Richland Hills, TX

Both men were very knowledgeable and extremely thorough in taking care of the issues at my home. They were open to any and all questions and took their time to really make me feel at ease. Also, they did things in such a safe manner that it really eased my anxiety about having pesticides around my home and especially in my home. They didn't do anything that is unnecessary so their discernment and honesty was appreciated.

Kimberlee P

N Richland Hills, TX

Called Orkin to help with prevention for roaches coming thru a bathroom drain pipe and do a pest inspection to ensure we don’t have an infestation. Tech tried to tell me the roach nymph was an earwig and did not actually inspect for any infestation signs, just put traps down and sprayed outside. Will use another local company now. Pictured is the roach nymph I caught to show him. The website states that the techs will help identify problem areas where the bugs might be coming in and patch it but neither the inspection or patching or even suggestions for us to do ourselves were provided.

Kelly Kennedy

N Richland Hills, TX

Definitely a step up from the small independent pest control services. I have tried some local small companies that seem to do the absolute minimum and spend less and less time servicing my home. Orkin is 30.00 more per quarter but you get what you pay for. Today they spent an hour accessing the best plan of attack for ants and took the time to really inspect all the areas of my home.

Shayne Wormsbaker

N Richland Hills, TX

Just recently switched over from Terminix after years of service to Orkin. First initial meeting with their pest control professionals went very well. I am pleased with the detail to service from Ashtyn spraying around my property and explaining his service. Hunter was very professional and forth coming on the property inspection he provided as well. To date, I am please with the attention to detail and service I have received.

James Rhea

N Richland Hills, TX

Due to our failing to unlock our 2 gates, Orkin was unable to do the complete treatment. They came back about 2 hours later and completed the job. We have always had a great experience with Orkin.

Keller Martin

N Richland Hills, TX

I hired this Orkin branch to take care of fleas. Not only is the flea issue not taken care of, I have been calling them every day for the last week to try to schedule the free touch up I was promised. I keep getting told different (untrue) things by them. The first sales rep told me they guaranteed the fleas would be gone after the first treatment. I was told later this was not true and she never should have said that. Okay so that was a sales tactic to get my money. That person then told me that I couldn’t schedule a touch up for 5-7 days after treatment. Okay, also not what I was told (I was originally told i could schedule it immediately after my first treatment if I saw a single flea). Okay fine, I’ll wait 5 days. I just got off the phone with them to schedule after 5-7 days and was told “No, for fleas we have to wait at least 14 days before a second treatment.” After a week of calling them and going straight to voicemail, and never getting a call back, I asked for my money back. Their response: “We will get a manager to call you.” I have heard that from them all week and have yet to receive a call from anyone. This company is disjointed and the people answering their phones either have no idea what they are talking about, or will lie to you to get your money. Either way, I would trust this company to step foot in my house again. Go with an actual local company that cares and save yourself some time. UPDATE: The manager reached out to me shortly after posting this. He apologized and told me it is 5-7 days, and had no idea why I was told otherwise. He scheduled me for a follow up which was promptly completed. A week later, I’m still seeing some fleas but far fewer than before. Hopefully they will continue to die out. It still doesn’t change the fact that 50% of the people I have talked with at this company were confidently incorrect about very important safety issues/follow up appt rules. Clearly there’s something kissing in such a big company. Moved from 1 to 3 stars.

Talley Goldston

N Richland Hills, TX

They were able to get me in the same day I inquired about an appointment and the technician, Billy, was AWESOME! Super friendly and gave me tips pertaining to my home specifically. I will definitely keep using them!!