Orkin of Latham, NY

David Grout

Latham, NY

After one flea treatment by a polite young man, the fleas are still hopping. He said he used a product called “Petrol”, which I couldn’t find online. We are supposed to get another treatment in a few days, but communication has stopped. The text messages I was receiving from someone named Dusty now direct me to call the local office, which is an answering machine.

Don Schryver

Latham, NY

Local Orkin in the Schoharie county area is completely useless! There service people for inside service do next to nothing to solve ant problems. You can't complain because they never answer the phone, put you on hold and never come back to take your call. There quick to take your money but there service is useless. I would suggest not using them.

Dr. Jillian Bumpus

Latham, NY

We just moved out to the country and needed some professional help managing ants and mice. After our in home inspection, the first visit the tech didn’t have the right mouse traps and seemed annoyed that we asked for traps. I was a little confused because we spent an hour with the guy who came to do the inspection and was very clear about the mice. When we called the next day to get more traps we were promised over the next two days someone would come out after Nono e showed. We are back to having a bad nice and ant problem. I thought going with a bigger company it would be better but I will be going back to a local family owned company. Never again will I use Orkin.

Francesca Piper Koss

Latham, NY

new to the area and dealing with a lot of critters with our rural home. we contracted with Orkin at this location. they are all yes ma'am on the the phone - we can do this or that but follow up and follow through are not there. a virtually ineffective first tick treatment - with 4/5 ticks coming back in on each dog everytime they came inside. miscommunication regarding times they show up, which technician was assigned, and rude phone operators on the main number. we lucked out with one technician who said she had been treating our house for almost 10 years and gave us a heads up about ground wasps which had been (and now are) an issue. she effectively did months worth of tick spraying. without here we will def look into switching companies.

Jessica Bungay

Latham, NY

I am incredibly disappointed with the Orkin location closest to my location. Anthony is nothing but rude and unhelpful when calling. When I called for a service to deal with the CARPENTER BEE issue we were having, they got us scheduled quick. However, the day of service the tech lied to his supervisor (on camera) and told him we only needed a quick spray because we were working on the house; a conversation that I never had with him. The tech was at my house for TEN MINUTES spraying and that was it. No treatment for the very obvious carpenter bee infestation. When we called to fix, the main branch was great. However, Anthony was atrocious offering no fix and reporting we would have to reschedule and pay an additional fee for their mistake! The second day the tech was supposed to show, they called HALF AN HOUR AFTER the appointment time to say he was not coming; again it was Anthony who offered no assistance or understanding that this was time taken out off of work so my husband could be present. We contacted the main branch again, who sent their best tech out to complete the service. Now they keep sending me texts that we have a pro coming out for our service…. That we didn’t ask for. I attempted to reach out to the number in the text only to be met again with Anthony, who states he is the only person who works there and can not transfer my call. Again contacted the main branch who accommodated and closed my account when I asked because the lack of communication, empathy, and lies are not the service I signed up for.

Jack Breen

Latham, NY

The service gentleman is reliable, hard-working, and friendly. I think his name is Joe, but I may be mistaken. If I am, I apologize. He called me to tell me that he was on site. I asked him to tell me who he was. He did and I told him to go ahead with the work. I did this because he is so knowledgeable and reliable. He is a tribute to your company! Keep getting people like him and you will prosper, and I will be very happy! Jack Breen.

Joshua Neal

Latham, NY

Last year it took Orkin 3 times to get the right people and equipment to get on my roof to take care of bees. This year it took FIVE. Five times of them showing up, doing the wrong service, rescheduling, no call / no shows. After explaining that I can only do certain days because I refuse to waste more time off for this, they say that someone is coming over now. When I’m not home. I’m not saying that I don’t think they will show up, but I am pretty sure I’ll just have to deal with this problem on my own. Worst waste of my time and 400 bucks I’ve literally ever spent. Unbelievable.

Terence Law

Latham, NY

The Orkin representative was extremely knowledgeable, thorough and helpful. He went out of his way to help determine problem areas, carefully examining basement and attic. I would definitely recommend Orkin.

Patrick Moltrup

Latham, NY

Came out and treated for flies that appeared after a warm stretch after a length of cold days. That was fine, stated he was coming back the next day to bring some sort of light. Paid for the service. The next day I got the text the tech was on his way, then over an hour later he was a no show, and I got a message he canceled the service and it would be rescheduled. Nope, never rescheduled, didn't respond to messages. Just no return and no explanation. Won't use again. Do what you say.

Andrew Inelli

Latham, NY

very nice people. they just did the service today. It’s too early to see the results but everyone I dealt with was great. results were very good. Alex is super to deal with. I would definitely use these guys for any exterminator needs.