Orkin of Waterloo, IL

Dean Allen

Waterloo, IL

Always thorough and professional. They respect our home and are meticulous in doing thier jobs without leaving or making a mess. We live in a wooded area and have been customers for well over a decade with ZERO complaints, only praise and appreciation.

Monica McNeely

Waterloo, IL

Its a little pricey, but service is like a clock. On time every time and I never have to call for service. They do all the heavy lifting. I absolutely love my tech Debi. She is awesome.

Mrs.

Waterloo, IL

I'm impressed. This is our first time using pest control. Robert and Josh were amazing. They were knowledgeable, very professionals and treated our home like it was their home. Update: The box trap only catches spiders not mouse. Mouse just kick it out of the way and keep on moving. My hubby and I purchased rat traps with teeth from Big R and a mouse was killed within the same day. If you want mice to play around in you home, poop everywhere, and chew on wood and continues to hide in different places, the box trap is the way to go. Orkin visit my home and one week later mice got worst. Within two day after using mouse traps with peanut butter, closing up all openings with with steel woolen mice pad, and RAT X with butter, we longer have mice issue. Now, we need to get rid of the odor left behind. Any ideas?

erika wright

Waterloo, IL

Orkin has been charging me for months and not providing the services in which I was signed up for. When I called them October 13 2025 the office help in the Collinsville office said they haven’t serviced the inside of my house since June 2025. They claim they didn’t have a cell phone number for me only a house number. I haven’t had a house phone in over 10 years and the number they claim they had never belonged to me. I advise that I wanted a refund on the service they didn’t provide and she advised that as long as the outside was treated that is what’s most important. If that’s the case why sell me a service you don’t think your client needs. So 3 months of service paid for and not given & Orkin is just oh well. Definitely not good customer service. Times are hard and to just rip customers off is just bad business. Not to mention the nonchalant attitude given by office secretary. No I do not recommend Orkin Collinsville, IL office.

smokedogg59

Waterloo, IL

Extremely overpriced. You have to agree to a one year contract that totals over six hundred dollars and the main thing they do is set mice traps and then they’re gone. You’re responsible for removing any caught rodents (and my daughter is afraid of mice), so people would be better off buying their own traps and google information on how to strategically place the traps. They do however plug some entrance holes (but only if they’re smaller than a dime…smh) and I guess put some type of deterrent on the home outside perimeter, but I’m not sure if that’s effective. Bottom line is, you could save yourself six hundred dollars by doing it yourself. If on their initial setting of traps mice are caught, I guess you have to wait a whole month or two for them to set more traps, meanwhile, the mice that weren’t caught are busy breeding more, which defeats the purpose and make you think you have to rely on Orkin even more.

Jennifer Taylor

Waterloo, IL

My tech was prompt and performed the task without hesitation. He was able to remove all traces of yellow jackets from inside my home, including the nest. I am very pleased with the final product and highly recommend Orkin for pest control.

Melissa Ribeiro

Waterloo, IL

​The staff were kind and attentive. I found them to be very quick, but for my specific problem, the resolution wasn't immediate, which made me a bit desperate because I kept finding traces of the pest. This terrified me since I keep a very clean house. They responded that it's a matter of time, and I'll be monitoring or canceling the service.

Lisa Newman

Waterloo, IL

For any of you out there struggling with pest in your house. Please know first time I’ve used Orkin, so well priced. More effective than any pest bombs will do for you . And after doing the math it was cheaper than doing it myself. They will be taking care of me and my house for a full year. If you’re stressed of your issues, I 💯 percent guarantee, they make life so much easier for you!!!!!!!

Beth Brewer

Waterloo, IL

The service representative was very nice.I have asked Orkin to call ahead to set an appointment. But they just send an email with automatic appointment without checking to see if I am available. They are not easy to work with. Refusing to change appointment

Logan Herschbach

Waterloo, IL

Service technicians were two hours late for our initial appointment. They were also unprepared and couldn’t finish the job. They came back out (late again) and still didn’t properly finish the job. They were supposed to do exclusion work to keep pests out, but they left gaps larger than 1/4” left untreated! I would not rely on Orkin to do any proper exclusion work in the future. Not surprising since it’s just another opportunity for them to charge for extermination services. They’ve also refused to provide a customer copy of the service contract that was signed, which is extremely shady.