Orkin of Mascoutah, IL

Yolanda Hall

Mascoutah, IL

Orkin has been great very friendly staff no complaints service been great!!! They have taken care of our issue's! Debbie wells is my regular person love her she is awesome!!! And very professional!!!

Savannah Cox

Mascoutah, IL

We had a great experience with Orkin. Brian was very professional, informative, and extremely nice to work with. He was very thorough during the visit and took the time to explain everything clearly. I never once felt rushed, which I really appreciated. The inspector, Nick, was also top notch. He was very patient, friendly, and just as informative, making sure all of our questions were answered. I’ve used this company before and have always received great service, but Brian and Nick truly provided excellent customer service. They made the whole experience easy and reassuring.

michele barunica

Mascoutah, IL

Debi was absolutely awesome, as always. Wonderful individual. Request her every time. She knows her business like no other professional I've seen. Thank you Debi!

Jennifer D

Mascoutah, IL

Kenneth C. has become a request for our pest control (through Orkin.) He is polite, is thorough, and is accommodating for when I would like something sprayed. He takes his time to explain what he is doing and why. Previous visits (not Kenneth) have always lasted about 5-7 minutes. That’s not the case with Kenneth. If you have an an issue with pest control not working for you previously- call the Collinsville location and ask for him. Really friendly and hard working guy.

Dean Allen

Mascoutah, IL

Always thorough and professional. They respect our home and are meticulous in doing thier jobs without leaving or making a mess. We live in a wooded area and have been customers for well over a decade with ZERO complaints, only praise and appreciation.

Monica McNeely

Mascoutah, IL

Its a little pricey, but service is like a clock. On time every time and I never have to call for service. They do all the heavy lifting. I absolutely love my tech Debi. She is awesome.

Mrs.

Mascoutah, IL

I'm impressed. This is our first time using pest control. Robert and Josh were amazing. They were knowledgeable, very professionals and treated our home like it was their home. Update: The box trap only catches spiders not mouse. Mouse just kick it out of the way and keep on moving. My hubby and I purchased rat traps with teeth from Big R and a mouse was killed within the same day. If you want mice to play around in you home, poop everywhere, and chew on wood and continues to hide in different places, the box trap is the way to go. Orkin visit my home and one week later mice got worst. Within two day after using mouse traps with peanut butter, closing up all openings with with steel woolen mice pad, and RAT X with butter, we longer have mice issue. Now, we need to get rid of the odor left behind. Any ideas?

erika wright

Mascoutah, IL

Orkin has been charging me for months and not providing the services in which I was signed up for. When I called them October 13 2025 the office help in the Collinsville office said they haven’t serviced the inside of my house since June 2025. They claim they didn’t have a cell phone number for me only a house number. I haven’t had a house phone in over 10 years and the number they claim they had never belonged to me. I advise that I wanted a refund on the service they didn’t provide and she advised that as long as the outside was treated that is what’s most important. If that’s the case why sell me a service you don’t think your client needs. So 3 months of service paid for and not given & Orkin is just oh well. Definitely not good customer service. Times are hard and to just rip customers off is just bad business. Not to mention the nonchalant attitude given by office secretary. No I do not recommend Orkin Collinsville, IL office.

smokedogg59

Mascoutah, IL

Extremely overpriced. You have to agree to a one year contract that totals over six hundred dollars and the main thing they do is set mice traps and then they’re gone. You’re responsible for removing any caught rodents (and my daughter is afraid of mice), so people would be better off buying their own traps and google information on how to strategically place the traps. They do however plug some entrance holes (but only if they’re smaller than a dime…smh) and I guess put some type of deterrent on the home outside perimeter, but I’m not sure if that’s effective. Bottom line is, you could save yourself six hundred dollars by doing it yourself. If on their initial setting of traps mice are caught, I guess you have to wait a whole month or two for them to set more traps, meanwhile, the mice that weren’t caught are busy breeding more, which defeats the purpose and make you think you have to rely on Orkin even more.

Jennifer Taylor

Mascoutah, IL

My tech was prompt and performed the task without hesitation. He was able to remove all traces of yellow jackets from inside my home, including the nest. I am very pleased with the final product and highly recommend Orkin for pest control.