Orkin of Rome, IL

Catherine Schmider

Rome, IL

I've been a customer for 6 months and have had interactions with several Orkin employees. They have all been professional, polite and very helpful. I'm very pleased with their work. Thank you Orkin!

William Woolard

Rome, IL

The representative, Shawn, is very courteous and professional. Our insect concerns were quickly remedied after our service began. We have elected to continue the contract. We would recommend Orkin.

Cindy

Rome, IL

I needed to change pest control companies and decided to go with Orkin after reading their reviews. I called on a Wednesday, Brian came the next day to do a free consultation. He saw mouse droppings. No one has ever checked the attic, Brian did! Thank goodness. There were bats in the attic. After doing a thorough inspection inside and outside, he presented me with options. I wanted a mouse guard under the siding (didn't even know there was such a thing) and of course I wanted everything bats gone! Brian has checked in via text and phone. Saturday, Nick came to install the mouse guard, address any points of entry in the roof, install vent protectors and installed a bat cone. Tuesday, Austin came to treat for bugs and spiders. He will return and treat every other month. Thursday and Friday Aaron and Carter came to get rid of the old insulation in the attic, sanitize the attic and then put in new spray insulation. Aaron worked countless hours in the attic, I am so appreciative. Friday Nick returned to install new gutter guards at my request. The old, ineffective gutter guards were pushing up and under shingles on my new roof. (The roofer said it wasn't a problem, well I knew better). I have never worked with a more professional group of young men. I like the fact that they all seem to be specialized in their areas. I received emails letting me know the day they would be coming. I received an email stating they were on their way and finally an email saying, "We're here". Who does that? Orkin does! I am so glad I contacted this company. It is obvious the Orkin representatives have had intensive training. As for Brian, Nick, Austin, Aaron and Carter, Orkin should be so proud of these fine young men who represent their company.

Tyler Fabish

Rome, IL

The guy who took the appointment on the phone was very patient and professional. I scheduled a saturday visit a week out. I'd rather have a sooner day but this is all they could do. Saturday comes, and the tech calls me early in the day to ask if he can come sooner. Unfortunately I'm working this weekend so I had my girlfriend drive from a town over to house sit during the appointment window, and so I told the tech no, we need to stick to the original appointment. I'm not going to further inconvenience her by moving times in the 11th hour. Sure enough, the window comes and goes and nobody comes to my house as I found out through text messages with her. Many phone calls to the tech and the shop gets nobody on the phone and nobody the day after calls back either. Never been ghosted by a business before and having worked HVAC in the past, and many weekends of on call, I could never ever imagine screwing over a customer like that and straight ghosting them. Unbelievable. I'm cancelling the contract I paid for and if they try to play games on the phone I'm putting a stop payment on my credit card. Read the reviews, people. This isnt the first time this has happened. No respect for other people's time.

Kelli Bernahl

Rome, IL

I have used Orkin for all of my pest service needs since I bought my house. They did my initial inspection, my routine spray, my mosquito control for my yard, and put in my termite traps around my house. Every experience with them has been professional and timely. Every concern I've had has been taken care of, and their workers have been nothing but kind. I would highly recommend Orkin for any pest control needs.

Adam Schwener

Rome, IL

Had a blowfly and midge problem after moving back into my property that renters destroyed. I didn’t get the gentleman’s name, but he showed up on time, initiated good conversation, and was extremely fast and efficient. Will be continuing treatments with them.

Jan Norwood

Rome, IL

The gentleman that sprayed my home was always professional, courteous and friendly. He always arrived on time and answered any questions I had. I would rate this service with five stars and send any friends and relatives to Orkin. Exceptional service.

David Morris

Rome, IL

The personnel were very professional and informative about my situation and it seems they've done the job that was set out in their plan for my home. I'm totally satisfied with the way the operators did their job and I'd recommend them to anyone with the problem I was having

Jason Hatfield

Rome, IL

John was outstanding. He was professional. On time to the minute! He explained what he wanted to do, got my buy in and followed through. He removed the nest and bees, wasps or whatever they were. I can safely mow and our family can once again enjoy our backyard. Thank you!

Nidiffer Crew

Rome, IL

We had a very irritating and disgusting pest and Orkin service is amazing. The bugs are gone, and the continued service by the same guy has been great! He is professional and kind and we feel comfortable with his work.