Orkin of Mason City, IL

Jennifer Locker

Mason City, IL

He was very friendly, and explained everything to me and my dogs even liked him. Awesome guy! Same with the one I talked to on the phone. They all was very friendly and got back to me in a distant time.

James Kaitschuk

Mason City, IL

The service tech was very thorough. Unfortunately we seem to be addressing a mice issue again that I just paid $7000 for. I think we need a different inspector to come out to see how they are getting as we did do all the recommendations and they are still here

Deborah Albright

Mason City, IL

AVOID- not worth the hassle. I had every other month inside and outside inspection/spray during the spring, summer and fall months. I was assigned an appointment time (at the company convenience) requiring me to have to reschedule) and was billed whether or not services were provided. Most times I was billed before any services were provided or scheduled. The techs. were given a check at the time of service and many times I was billed again requiring another call to the office. I have currently received a 3rd statement without any service being provided. Worst business procedure I’ve dealt with. The technicians are fine but business procedure is terrible. No response despite multiple calls to the office. Waist of time! I have spoken with the local office and after investigating further our conflict was rectified. The charges were corrected and withdrawn.

Shondraya Beck

Mason City, IL

I received services from this company and they are not worth the time or money they charge. They charged me for services I never received and then when I canceled they charged me again saying I still had a balance but from what??? The services I never received I will never use this company again such a scam the representative offered to have the supervisor check the location of the driver but I had already checked my cameras from around my house and they never came like they said they did and didn't offer me a refund this company will bring the bugs very bad experience and per previous comments they are right NOT WORTH THE HASSLE!!!

Randy Reese

Mason City, IL

My service with Orkin is awesome; I rarely see anything since my service started. Brad Denning is who comes and sprays for me, and he is very friendly, cares about giving good pest/rodent treatment, and is all around a great guy who has never caused any issues.

Neil Chandler

Mason City, IL

Ian was just the best. He was warm and friendly, professional in appearance and in his work. I am so grateful to Orkin and especially to Ian. Please make sure upper management reads this review. Thank you.

Diamond Dones

Mason City, IL

My technician Layne was very pleasant and kind. He was quiet enough not to wake my kids up and super efficient, and very knowledgeable. Great service and I look forward to continue to work with Orkin!

Dragon Knight DJX

Mason City, IL

Fantastic Service from Orkin in Springfield! I recently had Orkin out to my home in Springfield, and I couldn’t be more impressed with the service I received. From the moment I called, the customer service was top-notch and very helpful in getting an appointment scheduled right away. On the day of the service, the technician arrived right on time, which I really appreciated. He was incredibly professional, listened to my concerns, and was able to quickly identify and take care of the pest problem. What stood out to me was the efficiency and cleanliness of the work. The technician was in and out without any disruption to my day, and he made sure to clean up everything after the job was done. You wouldn’t even have known he was there. It’s been a few weeks, and the problem is completely gone. I’m very satisfied with the results and the professional way everything was handled. A big thank you to the Orkin team for their excellent work and for giving me peace of mind. Thank you for your time, Jacob

Lauren Kavanagh

Mason City, IL

When Orkin first came out, I was really impressed. The technician we had was fantastic—he explained everything he was doing and why, and was very professional and kind. He came out weekly as our contract stated, and I felt confident in the service we were getting. Unfortunately, that great experience didn’t last. After the third week, they switched our technician, and we haven’t seen anyone in over a month. Despite that, I’ve been charged for services that were never completed. I’ve also had a very difficult time getting in touch with the Springfield location. I’ve left voicemails that were never returned and had to call multiple times just to try to speak with someone. I was excited to do business with Orkin given what we’ve been through with pests, but sadly, I can’t recommend them after this experience.

Jerry Pyles

Mason City, IL

Inspection was good and informative, 2 young men that did the actual work were thorough and explained the process. Were well mannered and did a fine job of cleanup after extermination process was done.