Orkin of Gurnee, IL

Nancy S

Gurnee, IL

We had a routine mouse check with Andrew L and during that visit I had asked him if he could re-check some work that had been done in our attic by a previous Orkin team which involved climbing a ladder, going into our unfinshed attic, and taking a photo of that work that had been done. Andrew did without hesitation and was very pleasant to deal with. Thank you Andrew!

Kimberly Mackie

Gurnee, IL

Our experience has been a great one! We’ve never needed this type of service before. We sure got lucky when Gurnee Orkin assigned Andrew Leiter to our house!!! Andrew is very professional and knowledgeable. He has gone over and above our expectations. He even has taken the time to answer texts/questions after business hours. Andrew ROCKS!!

Benjamin Petersen

Gurnee, IL

Orkin is quick and effective! Signed up last year to take care and ants and now have an ongoing plan to keep all the bugs and critters away. Maintenance is quick, and our tech, Desmond, is so friendly and I enjoy talking with him.

No. 9

Gurnee, IL

This is a review of the customer service reps answering the phones for the Gurnee location. I've rented a home for years, and the landlord has an Orkin service contract for the home. When I call for service, some customer service reps understand that I'm the tenant, and will schedule the appointment once I verify the landlord's information. First, why is this verification required anyway? We have a service contract! Second, what is the likelihood that some random person will call for service on a random home that has a service contract? Third, what is the risk that an Orkin service person comes to a house and the resident is confused as to why an Orkin person shows up? This review is primarily about the far too many customer service reps that are complete bleepity bleeps when I call, and absolutely *refuse* to schedule an appointment, even after I correctly verify the information. In fact, today one of those agents told me I had the wrong information (um....no) and, of course, absolutely refused to schedule the appointment. Then, without my permission, an agent called my landlord, who (of course) said it was ok for me to request service. I had asked to speak to the Orkin manager, a customer service rep should not to be hassling my landlord! Look, my landlord is *not* going to call Orkin each time there's mouse activity in a house that I've been renting for years. I should not have to ask my landlord for permission to call Orkin, nor to ask my landlord to call Orkin for me. This has happened more times than I care to count. Your processes are ridiculous (and please, whatever justification might be provided...it's also ridiculous). The people answering phones are truly harming your business. Something needs to change. Going forward, I will immediately ask to speak to the owner or the manager. This is an update on 12/5/2024, the problem still persists, an agent did the exact same thing again. Please provide the phone number where I can directly reach the owner.

Nikky Nelson

Gurnee, IL

Our regular guy is Darius, who is wonderful, prompt and has an eye for detail. Occasionally we get the Specialist Andrew to come out ( to remove hornets nest and wasp nest) and assist with the more difficult jobs. Andrew is very respectful and is very thorough. These men deserve a raise!

TODD MCLEOD

Gurnee, IL

So far, our experience with Orkin has been very positive. We identified that we had a pest problem, Orkin was able to come out very quickly, and the Orkin technician was knowledgeable, helpful, and very friendly. He provided a terrific service

Ni N

Gurnee, IL

Our regular guy is Darius, who is wonderful, prompt and has an eye for detail. Occasionally we get the Specialist Andrew to come out ( to remove hornets nest and wasp nest) and assist with the more difficult jobs. Andrew is very respectful and is very thorough. These men deserve a raise!

CJ Couillard

Gurnee, IL

Our long time orkin pro is Brian Flanagan, he has always been very professional and taken great care when servicing our home. We have several pets along with livestock outdoors and I worry about the materials used. Brian is very knowledgeable and informative in addressing my concerns. We highly recommend Orkin for all pest control

Maureen Lopez De Luna

Gurnee, IL

Never had to deal with pests or Orkins but I’m glad we got Mr. Andrew as our technician. Kind, caring and beyond well mannered. He helped us understand the process of what was being done to our rental home and was such a pleasure to have him. He educated us on all the pros and cons of treatments and was efficient and wonderful!! So glad he was the one who came. Definitely if you need someone ask for Andrew!!

Bridgette Renee

Gurnee, IL

My experience was a great one. I've never needed this type of service before but took a chance based on reviews and customer service was great from everyone I spoke too. The call center even tried to get me same day service even though it was after business hours. My tech Andrew went above an beyond to make sure our hornets were gone, that they didn't come back and that all of my questions were answered. He was very friendly and knowledgeable. The whole nest removal and preventative spray was also super quick. I was very impressed.