Orkin of Austell, GA

Natalie Nelson

Austell, GA

We switched to Orkin after having a company that could not keep up with the demand and coverage space for our needs for our warehouse. We had a sales manager reach out to us and was out within 2 days to access the property and to advise the needs for what we needed. They were prompt, honest and very helpful! Highly recommend, no issues and they email all invoices and service notes.

Hannah Hrncir

Austell, GA

Horrible!!!!!!!!!!!! We have struggled with German cockroaches for over a year now and have been paying a monthly fee for service. When we finally consulted another exterminator (Do or Die) he discovered that Orkin was not even activating the roach growth inhibitors after placing them. Do or Die also told us that we only need to do a 1 time intense service including flushing out the kitchen cabinets. No matter how many times I begged Orkin they only ever lightly sprayed around the kitchen and did not solve our problem. Likely so that we would continue to pay monthly. Horrible.

sara R

Austell, GA

Called yesterday (Thursday) due to a wasp infection in my home... told them I was not sure if there was a nest/where it would be, but my fireplace could be a possibility. But again, I wasn't sure. They let me book a free inspection and said someone would be over today (Friday) between 10am-12pm. I called them this morning to confirm and was immediately put on hold. They told me that no one was coming today because they don't handle fireplaces... I told them this would have been good to know before making an appointment with them, but again, I didn't actually know if it was in the fireplace. All I wanted at this point was to identify where they were coming from regardless if they could remove it or not... the wasps could have been in the vents, anywhere else, not just the fireplace! She tells me OK, but no one can come out today. I asked why when I literally had an appointment and called out of work to be able to accommodate them coming over... she said they canceled my appointment the night before. So my appointment was preemptively canceled...? because they "don't do fireplaces, walls, or anything inside..." according to the woman on the phone. I want to emphasize that it was not confirmed ever on my end that the wasps were coming from my fireplace area, it was an idea that I threw around when I made the appointment that THEY ALLOWED me to make... now all of a sudden no one's available and they don't do indoors? What type of pest company tells you they "don't do indoors..."? The woman kept speaking over me and interrupting me when I tried to explain why I was upset. She then said they don't do apartments either... so why was I even allowed to book in the first place? She also claimed I would have been called this morning by them to explain the cancellation, but I doubt it. Thank goodness I called. I have wasps flying around my apartment so it's nice that I waited on a company that can't tell their right foot from their left. I could have spent this time booking with someone else or being visited as I write this.

Taylor Smith

Austell, GA

Not sure how there are so many positive reviews. We tried out Orkin and our first visit entailed visits including: no shows with no apologies / explanation, random $250 hidden fees for basic things that should have been included in our quarterly service, VERY late technicians, technicians using inhumane glue traps after assuring us that they never use those, doing really bad and visible exclusion work on the exterior of our home and having to have a supervisor come back and fix it, technicians leaving foam all over the back yard and panicked us when my dog ate it, being assured I would get a call back and having to call multiple times before reaching someone… we are super unhappy with Orkin and would advise others to look elsewhere. The technicians were nice, but that’s about it. A rodent extermination visit should take 2-3 visits, not 10.

Mussie Gebremedihn

Austell, GA

I am actually surprised to see the good review this company has. We were with Orkins(in atlanta) for sometime and expected they were doing their job diligently. Our trust broken when I stumbled up on several holes and tracks around the house which orkin's inspection should have picked up. I called them and made appointment so that their inspector come and give us their advise. We were given a two hours window for the inspector appointment. We took time out of our very busy schedule to meet the inspector at our house but he ended up not showing up. No one call us to reschedule. I called and complained, and made another appointment. For the second appointment the inspector showed up and advised that they will close those holes around the house. He gave us appointment for that and again didnt show up on the appointment date. Finally, we brought in another company(Breda pest control). They did very good inspection of the house and found out rat dropping everywhere in the basement. Now I have to pay 3000 dollars to takecare of all those problems. Moreover, We have also been seeing cockroaches despite orkin's supposed pest control intervention. Overall, we got a very substandard and unprofessional service from Orkin's. Seems like they care about the money they collect but not the quality of service and professionalism they deliver. As i regret the service we bought from them, I am also happy I didnt seuscribe their termite prevention package as I was very close from buying it from them before I discover all these problems around the house.

Kristen Wickstrom

Austell, GA

I’ve been trying to reach someone for weeks about cancelling my account and have left several messages. No one calls you back or responds. Giving three stars because the technician who services our house, Vic, is amazing and so friendly.

Amanda Girard

Austell, GA

Orkin worked well for me for about a year. I had the same attentive person who came to my home every other month and chatted with me about my needs. However, then I began getting my reminders late--even just the day before service sometimes. I would scramble to rearrange my schedule or have to call the office if I was going out of town. If there were billing schedule conflicts, then it was often difficult to find a solution. Further, I had a new person in my place for almost every treatment. I finally quit Orkin when I got another late reminder, arranged to be home before going out of town, and the person showed up (I saw the vehicle outside). Then they texted me that they were "on their way," "they had arrived," and that "I was not available so I would need to call and reschedule"...all within a few minutes of each other! They didn't even knock or ring my doorbell. I called and spoke to the manager to cancel my account. I got a paper bill for my last service a month later on a Monday (I had previously been on autopay). I called and left a message at my local office and sent an email through the corporate website. I didn't hear from anyone. Then I got a collections notice via email on that Thursday. I believe that the manager fully meant for this to happen so it would hit my credit. finally got a hold of someone in my local office that Thursday. I confirmed that my service was cancelled and the charge was removed with the corporate office on Friday. I'm sure it depends on the branch and the employees who you are working with, but this is my experience in a residential area of Chamblee, GA.

Miss Pam

Austell, GA

Orkin goes back to my younger years. My mom always used Orkin. John was very professional, on time and took his time with my inspection and spraying our home. I will highly recommend Orkin Pest Control. Also, I spoke to AJ to start my initial service and he took care of me over the phone. Very professional, patient and explained everything to me.

Robert Clark

Austell, GA

the service is great all the techs and people I've spoken with on the phone are friendly . The communication, although automated, is very efficient regarding appointments and/or appointment updates. Techs notify you when they're on the way, as well as when they pull up front. All-around great company as far as I've dealt with them

Marilyn Alm

Austell, GA

My regular technician, for bugs is excellent. The rodent control people are not. They were paid last February an astronomical sum to eliminate an infestation. They were supposed to rodent proof my home. They used plastic mesh which the rodents promptly chewed through. It took them until August to put metal mesh in place. They have repeatedly refused to return my phone calls and repeatedly refused to deal with the continuing issue. I have lost thousands in food, and possessions. They finally deigned to come out on Monday. We will see. I am not impressed. My Dachshund killed 42. I have trapped more than 30. Orkin? Not a one. I want those rodents out of my home and I want my money back.