Orkin of Thorsby, AL

Paul Fatula

Thorsby, AL

We just closed on our house and wanted to make sure it had protection against insects. We had Orkin for 8 years at our other house, and everything always was as we wanted it. Perry came to our new residence and was very friendly and professional, went thoroughly in and out of the house checking and making sure there would be no new unexpected insect guests. He was very nice to talk to, glad we made the call.

Dinah White

Thorsby, AL

Gil arrived and it was on!!! He explained what he would be doing. He answered all my questions and concerns. He informed me of things to do, I wasn't aware of. Absolutely professional and friendly. When the service was completed, Gil went over things he had found and what he did. He explained the paperwork very succinctly. Great job.

Chase Reinberg

Thorsby, AL

Orkin has been a good company for over a year now I believe. The regular guy we get in Jemison Alabama area is a godsend and does an amazing job. Their stuff is the only stuff that has made a difference since moving here. We had done several other companies before orkin and would likely never change from Orkin now that we are with them. If you’re considering them or another company don’t waste your money and time with the others just go straight for orkin and they are actually cheaper by about $5-10 a month than the other companies we tried which is just awesome and icing on top of the cake for this company. I hope my regular guy sees this and his boss does and he gets a raise or a bonus or something because he has made loyal customers out of our family for us and our soon to be rental homes as well.

Wanda Scott

Thorsby, AL

My guy is great! He is very nice and professional! If ya'll ever change his route I'm going to cancel my service. He is great!

Kevin Burt

Thorsby, AL

I am writing about a Orkin contract for: squirrel removal, repair of a hole made by squirrels, and disinfectant application. This happened to my Mom, an 83 year old widow on a fixed income, with a hearing disability. The hole was improperly patched with screws extending through the roof that are visible from the ground. The trap was set and the contract indicated a check would be made on 3 occasions…..it has been 5 weeks and my Mom has not been contacted to date. She asked to pay by check, but provided a credit card due to the contract requiring one. Her card was charged $3,400 prior to the work. She is now distraught over losing that much money because she still has the problem! I have discussed with the branch manager in Montgomery without resolution. The contract included dispute resolution through arbitration or mediation. The manager said he was doing that…..which obviously doesn’t work. In fact, he offered a $300 refund because no one from Orkin came back to check the trap…3 trips at $100 each. No offer to rectify the problem…..just a refund of the trip cost because of non performance. He was not concerned with complaints made to the BBB, google or yelp. He indicated that those had been made before. He said that we needed to contact a lawyer and that my phone conversation was over. Well, I certainly wouldn’t want that kind of service from my branch manager. And we do have a consult with an attorney on Feb. 3. I am paying the fees. This shouldn’t happen to anybody, but to take advantage of an elderly widow on a fixed income, with a disability should be criminal. I hope that Orkin leadership sees this review and provides some action. At minimum, they need to do better. This has caused significant worry, concern and aggravation for my Mom who was simply trying to remove a dang squirrel.

Steven Dildine

Thorsby, AL

Perry Justiss was amazing. Hands down the most professional and personable technician Orkin has. The level of in-site he provides while handing our pest issues was incredible. I would give them more stars if possible. Highly recommend to anyone looking to tackle pest problems or just have some preventative maintenance. 👍🏽

Kecia Avery

Thorsby, AL

My schedule time was between 8-10 and when he arrived I told him that I had a schedule between 8 and 10 and he explained the reason for him coming after the scheduled time (arrived around 11) and I also explained to him when i received the appointment time I was unable to talk to a live person and he gave me his card (Randall McKinney) and he told me to call him directly if i had any problems or concerns and I really appreciated that .He was very nice,he came in,inspect everything and he was done in a timely manner and for that I was well pleased.Randall McKinney was professional and straight to the point. I give him a 9- ( only because he came after scheduled time) but his personality and professionalism made up for the scheduled mix up. I would definitely recommend orkin for your pest control, termites and etc. needs. I been with Orkin since 2014 and I have not had any issues that they couldn't handle,. Thank you!!!!

Mary McClendon

Thorsby, AL

Gale was a phenomenal technician who listened to my needs and professional did a great job of explaining the pest problem and how he intended to solve it, I have full confidence he will do it and keep my house comfortable because I been living Alabama for two years with no problems then the flood gates open and I noticed a bug in my truck bombed it then two days Not today it was a week later two invaded my kitchen, so 1a I called and they were there that afternoon to assist me with my fears BUGS I feel so blessed because I was ready to leave everything behind move back to Ohio Thanks Gale

R

Thorsby, AL

Ive written glowing reviews about my Orkin service previously. Gil, my tech, is outstanding. Super personable, ver knowledge and accommodating with time when you need it. I am very happy with my service.

David Ramirez

Thorsby, AL

I was very impressed with my technician Perry. He was very professional and extremely patient answering all of my concerns. He explained clearly what his plan of action was to address my issues and seemed to be thorough. I look forward to partnering with Orkin because of Perry.