Fox Pest Control of Normal, IL

Adelai Terpin

Normal, IL

EDIT: They still have not refunded us and have since blocked my husbands phone number. How are we supposed to "reach out" if you block our number?? They never called as they commented below, we always have had to call them. Will be disputing with our credit card company. Our contract has been over since June, we did not renew. Confirmed before the contract was over that it does not auto renew. Why have we been charged 3x since then? They keep saying they will refund us but they haven’t.

Jan Eardley

Normal, IL

Both Brandon and Gabriel seemed inexperienced. They were very friendly, but I specifically asked Gabriel to make sure the gate was fully closed because I have a Yorkie and she can get out if the latch does not catch. Later yesterday morning I found the gate sort of shut, but the latch wasn't closed. Luckily my dog was safe. I certainly hope my yard problems are solved, because $750 is a lot for me to pay as a widow on a fixed income. I am told I will get a follow-up in 2 weeks. I hope the lawn problems with critters will be solved at that time.

april nauman

Normal, IL

Brooke Wallace was courteous, very professional and explained what treatments she had done. She was very thorough in treating all the exterior area of our home as requested. I would recommend her as a preferred technician to treat our home in the future.

chelsey baker

Normal, IL

Brandon was very friendly, professional and knowledgeable of service. He communicated the process to us and was efficient in getting the task done. We appreciated him taking the time to answer our questions and remain communicative from when he arrived to when he left. Would highly recommend this company!

Rosemary Schmollinger

Normal, IL

Our technician, Brooke Wallace was on-site for approximately 20 minutes. He sprayed in our kitchen for an ant problem we were experiencing. While here he also sprayed in the garage for spiders and other bugs. He was efficient and courteous. He did a good job.

David Daly

Normal, IL

So glad I called Fox. DeJuan came out the same day and took care of a big wasp problem we had. He was prompt, really thorough, and super easy to work with. We’ll be calling Fox out monthly to help us stay on top of the problem and specifically asking for DeJuan!

Kevin Steffey

Normal, IL

Our technician, Brooke, was terrific. She was very professional and polite, and answered all of my many questions without hesitation. For example, she explained exactly how our rodent traps work, and I learned more about the services of Fox Pest Control. We also had an enjoyable and informative chat about entomology, my favorite subject. Excellent and successful visit with a knowledgeable, friendly, and professional technician.

Rose Corrie

Normal, IL

Brandon was very courteous and prompt, sending a reminder of service and calling to inform me when he was on his way. Once at our home, he asked about the areas of concern and did his work. He contacted us when the work was completed to see if we had any other questions and thanked us for using Fox Pest Control. He sent an email with a summary. Overall experience was great from beginning to end. I would highly recommend.

E. Stephens

Normal, IL

Disappointed with our very first service. The technician, Brooke, was at our 5,300 sq ft home for only 12 minutes. She did not treat the exterior, or even enter the garage. According to the company's website, the first appointment should include a full inspection and treatment of both the interior and exterior and typically takes about an hour or more. That didn’t happen. To make matters worse, the service report listed someone else entirely as the technician. This experience left me with little confidence in the company’s professionalism or follow-through. As of 6/24/25- I have received no reply to my email or call from Fox Pest Control.

Matthew Cooksey

Normal, IL

The first technician that was supposed to come never showed up and the company never told us that the technician canceled the appointment. The following week we were able to reach the customer service line, we were able to speak to Gabby who got us back on track and cleared up the situation and told us there will be a technician the following day to do a treatment. On Wednesday the 16th the technician Malik come through and spread the inside where he was notified to do a target spray but when I approached him he told me that what he was supposed to do, but when I told him I spoke with Gabby and told him “I was supposed to have a full treatment around the whole perimeter of the home” said the receptionist. Overall Malik was able to work with us and go above and beyond and completed the job that was required for the full treatment. In the future we will be continuing our services through our technician Malik. He did an outstanding job and presented his company well with his work. Recommend Malik at Fox pest control