Fox Pest Control of Lancaster, NY

Michelle Bardwell

Lancaster, NY

I have been a customer for a few years. Customer service has been gettikng worse over the last year and prices have been going up. I have now been stood up 2 days in a row where techinician never showed up. I even called earlier this afternoon to confirm apt and was assured the technician would be here, still no show and no call. I will be canceling my yearly service and going with Eco Serve they are local and cheaper!

Nancy Jendrowski

Lancaster, NY

I called in for a service in between treatments and received the most, atypically, fantastic service. They answered the phone right away. They were polite, pleasant and eager to help. They sent a tech over the next day. The communication with the tech beforehand and afterwards was spot on. Unfortunately, there are not many places who give such superior customer service.

John Monin

Lancaster, NY

Very likable salesman sold us mosquito flea and tick extermination outside and rodent spider issues inside. Exterior extermination was applied and within one day all three of my dogs were sick with diarrhea. The appointment was for 5 o’clock in the evening and they showed up at 10 AM. Two days in a row, expecting to be let inside and into the gates of the backyard. What would happen if no one was home? Application of any insecticides was very quick with very little Attention to hotspots. All around I would not use this service or recommend again

Alison Moran

Lancaster, NY

Last weekend we came home to a sign from Fox Pest Control-Buffalo on our lawn and a flyer on our door that our property had been treated. We thought it must just be a door-to-door salesman because we aren't Fox customers, never have been, surely they didn't actually randomly treat our house. But my husband decided to check the security cameras just incase and yea, there's the technician spraying our porch AND EVERYTHING ON IT and intentionally putting something all over the ground around our CHICKEN COOP. I called Fox and got a customer service rep in Utah. After a little searching, she found the closest Fox customer to this and my neighbor two doors down confirmed that they were expecting a treatment that day. Reviewing the technician's notes on that day's treatment, we found he HAD NOT TAKEN ANY. We did not know what was sprayed or where, except for the limited views from our security cameras. Hours later the representative called me back and gave me the name of two pesticides supposedly used - Niban (a boric acid pellet) and Termidor NY (a spray pesticide containing Fipronil- google it, it's nasty stuff for the environment). The rep was exceedingly unprofessional in her behavior- unable to pronounce the names, giggling about it, unable to tell me ANYTHING about the chemicals. I had to find the SDS sheets on my own on their difficult to navigate website. I told her I had a whole list of questions and someone needed to answer them. She assured me I'd receive a call from her manager and the Orchard Park Fox branch manager on Monday. On THURSDAY I called Fox again because, surprise, no contact from anyone. A manager apologized, and when I shared all my questions and concerns, assured me he would work to answer everything and promised me a call back from him and/or the branch manager by the end of that day. That was three days ago.... want to guess how many phone calls I've receieved back? Pesticides were applied, without our consent or knowledge, to fruit and vegetable plants. Are those plants inedible now? Is the soil contaminated for future planting? Pesticides were applied around our chicken coop and house where chickens free-range. Will my beloved pets get sick? Do I have to throw out the dozens of eggs they produce a week? Pesticides were applied directly on and around CHILDRENS TOYS, MY SHOES, DOG TOYS AND BRUSHES, THE LINING OF THE RABBIT CAGE which was out drying, and other household items that had been siting on our porch. Are they safe? Do I toss them all? Who's going to replace them? Pesticides were applied on and around our beautiful gardens. Which we lovingly curate to support pollinators and local wildlife. Bees, butterflies, birds, rabbits, frogs, toads, snakes, and other wildlife have all been poisoned. Fox Pest Control's actions are careless and ILLEGAL- application of harmful pesticides, gaslighting and ghosting us in a time where we just asked for their cooperation, withholding answers and solutions, and possibly causing harm to the lives in and around our home.

Alycia Schaub

Lancaster, NY

Cassius was amazing! Very professional, personable, and put me at ease. We had a carpenter bee issue and he was right on top of it. He also helped me with some other creepy crawlers that I had around my house. I highly recommend this company and Cassius as the technician. Very pleased

Niles Holloway

Lancaster, NY

Cash came and was so professional, very informative, listened and took came of our concerns. He was friendly and made us feel comfortable. We will definitely be requesting him everytime!!! Thank you Cash!!!!

Chris Ayres

Lancaster, NY

Perhaps already shared, my computer had a seizure or something while I was writing. They did a good job, haven't seen any unwanted critters (mice or spiders) in a long time. They provided some good advice about my concomitant use of peppermint. Not sure what all they were exterminating, am grateful I haven't seen a mouse in a long while (not the accompanying snake). My gratitude.

Yvonne Johnson

Lancaster, NY

The men who came were professional & efficient with the exception of the first employee. He was unreliable-was a no show twice. I’d use the again. Office staff very helpful. Cost $1300 for 4 room apartment.

Ronald J Van Patten

Lancaster, NY

We have used Fox Pest Control Orchard Park for years. We can always depend on having a knowledgeable technician do our service and their Customer Service Team are pleasant and very accommodating to work with. Thank you. Ron & Bev

Cindy Abulone

Lancaster, NY

Professional,timely, great communication. We had an issue and it was addressed and resolved right away. We used their yard protection for tick and fleas as well this year and extremely happy with service. Highly recommend.