“They may be great at killing bugs, but I would have no idea. They're definitely not great at customer service. They failed to show up during their first scheduled appointment - there was no phone call to follow up. I called the next day thinking I must have gotten the day wrong. Nope. I was told, "The work order didn't print." No apology; they just rescheduled for the following day with a 2 hour window. Again, they didn't show up. This time when I called I was told "the tech misread the time and missed your appointment." I told them I wasn't interested in rescheduling and I would be getting my money back from the local deal site I used. I've since gotten a call from the tech and the company asking me to reschedule - too late. At least I was able to get my money back, but not the hours I wasted taking off from work to wait for no-show techs.”

Morgan L. via Google

“We've been using Accurid for almost 5 years now, and will never go back to using any other company for our pest control needs. We get the same tech every time, who is always on time, professional and courteous. To top it off, their prices are very reasonable for the services that they provide. I referred my neighbor who has been using them for about 6 months now and neither of us have seen bugs in the house ever since. If you're looking for an honest company that will go above and beyond, they are definitely the way to go!”

Jennifer P. via Google

“From a former long time customer, I would recommend taking your business elsewhere. We used Accurid for several years and they effectively dealt with the known pest problems that we had. So I have no qualms with the company from that standpoint. My issues arises with their customer service and their credibility/integrity when it comes to standing behind their contractual agreements. When it came time to sell our house and move out of state, an inspection was done on our home that identified severe termite/moisture problems in the supporting beam under our front porch. When I asked Accurid about it, they admitted to never crawling under the house to perform that inspection. As a result we incurred a sizable bill for the repair. After this they billed me $75 for a contract installment. I called to voice my concerns and was told the General Manager would call me back. After a couple of attempts, I told them I would be withholding our final payment until we could reach some sort of agreement (note: I was not playing hardball and permanently refusing payment). This one sided attempt went on for several months while living in another state. Never once did the GM call me back, as promised on several occasions. Finally, the straw that broke the camel's back was receiving a notice in the mail that they had turned my account over to a collections agency for that final $75 (now $90). I will continue to try to get this resolved, but at this point I am not hopeful. I would recommend taking your business elsewhere.”

Nathan H. via Google