Western Pest Services
The Best Regional Company in the Mid-Atlantic for 2018

Overall Rating

4.3 Stars

Reliability
Features & Services
Customer Service
Cost

CONCLUSION

Western Pest Services is a solid choice for those who live in the metropolitan areas of the mid-Atlantic region and wish to have year-round protection. With excellent customer reviews and a reputation for excellent customer service, this company is definitely worth a look for pest control in their service area.

Our Review

Western Pest Services has been helping homeowners in the Mid-Atlantic region get rid of their unwanted guests since 1928. A subsidiary of Rollins, Inc., the largest pest control company in the United States, Western has a reputation for providing highly effective pest control services with a high level of customer satisfaction.

Reliability

Our Rating:

Almost 90 years since its foundation, Western Pest Services remains a unified company, and its company culture and positioning emphasize small company values like customer service and reliability. These values appear to have borne fruit: going by online reviews, Western has one of the best track records for customer satisfaction of all the companies we’ve looked at while still offering a menu of services (including ventilation and insulation help) that put it in the same league as its better-known competitors. In addition, it has a demonstrated commitment to technician training and provides environmentally friendly treatment options, making it a solid choice on its home turf in the Mid-Atlantic region.

PRO

In business for over 85 years.

CON

Limited service area, even in the states it covers.

Features & Services Provided

Our Rating:

Western Pest Services offers protection from a large range of common pests, including:

  • Termites
  • Rodents
  • Bedbugs
  • Fleas
  • Ticks
  • Ants
  • Mosquitoes
  • Flies
  • Cockroaches
  • Spiders
  • Wildlife
  • Scorpions
  • Beetles
  • Stinging Pests
  • Earwigs
  • Stinkbugs
  • Silverfish
  • Many More

Helpful Website

Western’s website offers a wealth of information about pests and how they enter homes and affect lives. The site also offers suggestions on how to better defend your home against these creatures and how to identify if they have already made their way inside.

Free Inspections

Western offers free initial pest inspections that are intended to help you and your technician better understand the nature of the pests in your home.

Guarantee

In addition to a free inspection, Western also offers a 30-day guarantee where they will come back until the job is done. This Western Assurance of Quality protects you in the case that a treatment fails to get rid of the pests in your home. As laid out on the website, the terms of the guarantee are somewhat vague, however, and consumers should get the full details.

Eco-Friendly Treatment

Western Pest Services uses an Integrated Pest Management (IPM) system, an incredibly effective system for eliminating pests over the long term by focusing on prevention and targeted application of pesticides. This is an industry standard approach these days, but not one that has been consistently adopted by smaller companies like Western.

Technical Training

We give Western high marks for its training regimen. Technicians are taught all about pest control and extermination through a series of training exercises focused on expertise and safety when working with the pest treatments. Western also employs entomologists to help technicians better understand the nature of insects and how they thrive in homes. Western has also received the QualityPro certification, an award that only 3% of American pest control companies receive.

Additional Services

The company also offers moisture control, crawl space ventilation, and insulation services, all of which are important parts of keeping pests out of your home.

PRO

For a regional company, Western stands out for its services offered.

CON

The terms of Western’s guarantee may need clarification.

Customer Support & Reviews

Our Rating:

A Word About Reviews

It can be difficult to judge pest control companies using online reviews: negative reviews tend to outnumber positive reviews for all companies. But looking at negative and positive reviews can give consumers some idea of the trends in a company’s performance.

Western Pest Services has relatively few reviews online, a fact that fits their profile as a smaller regional company. What reviews there are, however, made it clear that Western Pest Services were prompt, professional, and got the job done.

Punctuality and Professionalism

Customers reported that Western technicians were on time, communicative, and knowledgeable. Many reflected that their technicians took extra time to explain everything that was happening and go over all of the possible solutions to pest control problems and answer any questions. However, the largest sources of reviews we could find on the Internet were found on the company’s own website, which is likely biased.

Persistence

There were very few complaints available that described situations in which Western needed to come to the house for a re-treatment. On the contrary: there were many reviews from loyal customers who have been using the service for years without any customer service problems.

Effectiveness

By and large, “thorough” was one of the most common words used to describe Western Pest Services. Many of the reviewers were floored by how quickly the company was able to get rid of the pests and how meticulous the technicians were in doing so.

This is a class act organization in a business that is very rough around the edges. They run a tight ship and completely rid you of ANY pest pressures.

PRO

It seems like the company does a great job of delivering on their service.

CON

As sometimes happens with smaller companies, customer satisfaction had to be gauged from a fairly limited number of reviews.

Cost

Our Rating:

Cost is a hard variable to measure since every house and pest is different, but we assess companies based on criteria that can be standardized across the industry, gauging mostly whether they give consumers the ability to shop around and control costs.

Free Inspection

As mentioned above, Western offers a free in-home inspection for homeowners considering its pest control service, a practice that allows technicians to actually see the home and properly assess the amount of work that needs to be done, and which gives homeowners a more realistic quote. Not all larger companies offer this courtesy.

Free Follow-Ups

Western offers free follow-up inspections and re-treatments on their annual plan, as well as a 30-day guarantee following any one-time treatments. These free follow ups are standard across the industry and are important protections for consumers in case a treatment fails or is not entirely effective.

Yearly Contract?

Western Pest Services has both a yearly contract and a single-service option, though they push their yearly contract very hard and, in some cases, require that it be bought. The yearly contract, called the Home Protection Plan (HPP), protects you from a large number of pests, includes seasonal visits from technicians, and free emergency visits in between scheduled visits.

PRO

Follow-up inspections are provided at no the cost, and they’ll provide free re-treatments until effective.

CON

The company tries to get consumers to take on annual contracts, which can be very confining.

Conclusion

Western Pest Services is a solid choice for those who live in the metropolitan areas of the mid-Atlantic region and wish to have year-round protection. With excellent customer reviews and a reputation for excellent customer service, this company is definitely worth a look for pest control in their service area.

More Things to Know:
  • Annual fee will be returned if customer dissatisfied at any point.
  • Western’s Assurance of Quality guarantees that the company will keep coming back until the job is done well.
  • Technicians receive ongoing and comprehensive training.

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