Truly Nolen
Strongest Environmental Commitment for 2018

Overall Rating

4.3 Stars

Reliability
Features & Services
Customer Service
Cost

CONCLUSION

Truly Nolen stands out for its pricing and purchase policies and—as indicated by online reviews—its record of service. But even in an industry increasingly working to reduce its impact on the environment, Truly Nolen’s commitment to environmentally-friendly treatment sets it apart, which is why we’ve selected it as the company with the Strongest Environmental Commitment for 2018.

Our Review

Truly Nolen is a family-run pest control service that operates in 16 different states across the country. From termite control to air filter services, they are well known for their commitment to high standards of customer service and have a reputation for responding quickly to homeowners’ needs. But their deep commitment to research-based eco-friendly treatments has led us to name them as the company with the Strongest Environmental Commitment for 2018.

Reliability

Our Rating:

A family-run company, Truly Nolen has been in the pest control business for almost 80 years, and now has a national footprint, with 80 locations in 16 states. The company stands out for its environmentally-friendly treatments, and has made innovative use of natural products and preventive strategies in order to lessen the environmental impact of their pest control services. The company also has a strong track record of customer satisfaction, and provides consumers with a number of tools to help them comparison shop and keep costs down.

PRO

Truly Nolen has a history of customer-oriented, environmentally-friendly pest control.

CON

The company has expanded largely through franchising, which sometimes leads to issues with quality.

Features & Services Provided

Our Rating:

Truly Nolen pest control covers a standard list of unwanted guests, including:

  • Termites
  • Rodents
  • Bedbugs
  • Fleas
  • Ticks
  • Ants
  • Mosquitoes
  • Cockroaches
  • Scorpions
  • Bees and Wasps
  • Wildlife
  • Spiders
  • Beetles

Here some other key features and services offered by Truly Nolen:

Free Inspections

Truly Nolen offers a free inspection and estimate to anyone who is considering their pest control services. This can help customers control costs and feel more confident about their pest control needs.

 

Money-back guarantee

For customers on their annual service plan, Truly Nolen’s money-back guarantee works like this: When a customer is dissatisfied, the company will first re-treat their home, but if the problem isn’t solved within 30 days of the first report, the company will waive the fee for cancelling the annual plan and issue a refund for the previous service. For single-visit treatment, the same guarantee process applies.

Eco-Friendly Treatments

Truly Nolen leads the industry in the use of eco-friendly pest control substances and techniques. The company has painstakingly researched the use of natural substances in pest control, including plant extracts and naturally-occurring pesticides. In addition, the company has adopted an integrated pest management approach that focuses on prevention and targeted use of pesticides.

Technician Training

Truly Nolen runs two state-of-the-art training facilities in Florida and Arizona that offer technicians a mixture of classroom instruction, computer courses, and real-life practice. Every technician must go through this training program in order to become proficient at the company’s customer service and eco-friendly philosophies.

Additional Services

Truly Nolen also offers lawn care, insulation, and air filtration services.

PRO

Truly Nolen has a commitment to the environment and a thorough training program for technicians.

CON

Truly Nolen treats a more limited range of pests than some other companies.

Customer Support & Reviews

Our Rating:

A Word About Reviews

It can be difficult to judge pest control companies using online reviews: negative reviews tend to outnumber positive reviews for all companies. But looking at negative and positive reviews can give consumers some idea of the trends in a company’s performance.

Customer satisfaction is difficult to judge based on online reviews, but they can indicate trends in a company’s relationship with its customers. On this score, Truly Nolen does extremely well. Many customers left satisfied reviews and praised the company’s customer service in particular. Some stated that they had switched to Truly Nolen after leaving other larger pest companies over customer service frustrations.

Punctuality and Professionalism

A common theme was that Truly Nolan’s technicians were stellar. There was consistent praise for the speed in which technicians came to homes, the knowledge that technicians possessed, and the kindness with which they treated customers. Many reviewers even mentioned their technicians by name.

Persistence

Overall, people were generally happy with the quality of service provided by Arrow and very few commented that they needed to have Arrow come out more than once to fix the same problem.

Very professional. After calling 3 other companies and left messages with no return call for a bee problem they answered the phone promptly and were able to schedule me within 24h. The work was guaranteed for 30 days. They had to return a few times to re spray and kept on top the problem. We are now bee free and able to enjoy our outdoor patio again. Thanks truly.

Jason V., Palm Springs, California

Effectiveness

If Truly Nolen had a problem in terms of online reviews, it was the number of customers concerned about the effectiveness of the company’s treatment. Reviews often indicated that customers needed further rounds of treatment after the first visit. Again, however, customers seemed satisfied overall with the company’s persistence, which suggests that re-treatment didn’t present an inconvenience for the customers involved.

PRO

Truly Nolen’s customer service system is consistently quick to respond.

CON

Some customers had issues with the effectiveness of the company’s treatments.

Cost

Our Rating:

Cost varies greatly by geographic location and type of pest, and it can be difficult to comparison shop, but Truly Nolen stands out for giving consumers several ways to keep a lid on their costs and measure the company against its competition.

Online Quotes

Truly Nolen stands out for offering automated quotes through the company website. These quotes may get revised later in the process, but they’re still useful for a ballpark estimate as you begin comparison shopping.

Free Initial Inspection

As mentioned above, Truly Nolen offers a free initial inspection, one of the best ways for consumers to get an idea of the extent of the pest problem in their home, and one of the best ways consumers can get reliable estimates from the pest control companies they’re considering.

Money-back guarantee

Truly Nolen offers a decent, though not industry-leading guarantee for their services, which can help you keep prices down in the event you have a problem with your service.

No Annual Contract

Truly Nolen does not make you pay for an annual contract, so you can choose to simply fix the problem that has arisen and have no further treatments if you like. While regular service is the best way to keep pests at bay, it’s good that the company allows this flexibility.

Flexible Buying Options

When buying online, you have the choice between three different services: The “Value” plan, which covers a basic set of pests, and the “Preferred” and “Premium” plans which cover a wider selection of household pests, with the “Premium” plan offering in addition a bedbug prevention service and Saturday availability.

PRO

Truly Nolen allows you to choose from three different options for your coverage.

CON

Confusing money-back guarantee.

Conclusion

Truly Nolen stands out for its pricing and purchase policies and—as indicated by online reviews—its record of service. But even in an industry increasingly working to reduce its impact on the environment, Truly Nolen’s commitment to environmentally-friendly treatment sets it apart, which is why we’ve selected it as the company with the Strongest Environmental Commitment for 2018.

More Things to Know:
  • Truly Nolen also specializes in Florida lawn care, Insulation, and air filters.
  • Truly Nolen offers free inspections and a money-back guarantee if customers aren’t satisfied.
  • Truly Nolen will provide additional treatments at no cost to you if your problem persists.
  • Truly Nolen offers “green,” sustainable pest control.

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