Massey Services

Overall Rating

3.8 Stars

Reliability
Features & Services
Customer Service
Cost

CONCLUSION

Massey Services offers a 30-day satisfaction guarantee, provides free estimates, and has a solid record of customer satisfaction in online reviews. If you live in their service area in the southeast, they’re worth a look for your pest control needs.

Our Review

Massey Services is a newcomer on the pest control scene, but that does not make it any less formidable. Founded in 1985, the company has exploded to over 140 locations across 7 states with over 100 locations in Florida alone. Offering a wide array of services, including mosquito control and lawn maintenance, and committed to technician training, Massey is a strong choice in its Southeastern service area.

Reliability

Our Rating:

Massey Services runs 140 service centers in the Southeast, including Georgia, Louisiana, North Carolina, South Carolina, Oklahoma, and Texas, but concentrated mainly in Florida, where 101 of their centers are located. Founded by a former Orkin Vice-President, the company remains a unified organization that provides a rigorous training regimen for its technicians. The company provides services beyond just pest control: in Florida they provide a lawn care and irrigation service as an answer to the challenges of growing a lawn in the state’s soils and climate, and they also offer a specialized mosquito service. Overall, the company has a decent record of customer service, though there were some questions about technicians’ persistence.

PRO

Under Massey’s unified corporate structure, customers are likely to receive consistent service regardless of location.

CON

Massey focuses mainly on Florida, with its service areas less extensive across the wider Southeast.

Features & Services Provided

Our Rating:

Massey offers insect control against a large number of pests, including:

  • Termites
  • Rodents
  • Ticks
  • Fleas
  • Ants
  • Mosquitoes
  • Spiders
  • Silverfish
  • Cockroaches
  • Earwigs
  • Millipedes

Massey also offers lawn and irrigation services in addition to pest control. However, one important thing to note is that the company does not advertise a bed bug service, which pulls their ratings down.

Free Home Inspection

Massey will carry out a free home inspection for all pest control services, which allows their trained technicians to fully understand the extent of a pest problem and provide a more accurate price quote.

Guarantee

Massey also has a 30-day satisfaction guarantee to protect your purchase if the service is ineffective. For 30 days after servicing, the company will provide re-treatments to clients at no costs. If after 30 days the problem persists, the company will either refund your payment or will continue to offer free treatments at no additional cost.

Eco-Friendly Treatments

Massey Services has been dedicated to environmental initiatives for over 20 years. One of the ways that they do this is emphasizing pest prevention, actively working to keep bugs and wildlife out.

Technician Training

Technicians with Massey Services undergo 80 hours of training through the Massey University Training Program in addition to weekly training sessions that ensure they are up-to-date on the latest pest-control practices and technologies.

Mosquito Control and Other Additional Services

Massey has a special mosquito service so that you and your family can enjoy the outdoors. The company offers two treatment programs for mosquitoes: an annual program that includes monthly inspections to fight mosquitoes and a one-time treatment that is a perfect solution if you are an outdoor event. Massey also offers lawn and irrigation services in addition to pest control.

PRO

A special mosquito service is offered so that you and your family can enjoy the outdoors without the annoyance of these bugs.

CON

Massey’s training program isn’t as extensive as some other brands.

Customer Support & Reviews

Our Rating:

A Word About Reviews

It can be difficult to judge pest control companies using online reviews: negative reviews tend to outnumber positive reviews for all companies. But looking at negative and positive reviews can give consumers some idea of the trends in a company’s performance.

Most online reviews praise Massey’s technicians, with terms like “friendly,” “helpful,” and “care,” used routinely to describe the customer experience. In addition, customer feedback routinely highlights the persistence of Massey’s technicians in solving pest control issues. The only blemish on the company’s online reputation is some miscommunication and scheduling issues between technicians and customers.

Punctuality and Professionalism

Many customers took the time to compliment their technicians in their online comments, remarking on their friendliness, courteousness, and professionalism. Some customers did note problems with scheduling, however, and there were a few reports of technicians not seeming to take the full scheduled time to treat or inspect a property.

Massey has provided to me the highest level of customer service I could ever expect from a pest control company. They genuinely care about my pest control needs.

Persistence

Overall, customers seemed satisfied with the effectiveness of Massey’s treatments, and there were few complaints—common in the industry—of treatments having to be repeated over and over.

PRO

Massey’s positive reviews back up the company’s reputation for timeliness and professionalism, and effectiveness.

CON

Some customers had concerns about technicians’ punctuality and about their thoroughness in treatment.

Cost

Our Rating:

Costs for pest control treatments can vary widely depending on factors like location, climate, and the nature of the pest problem. But there are certain ways that companies can help consumers comparison shop and cut costs. We found that Arrow goes to satisfactory lengths to help customers make smart choices.

Free Inspections

As mentioned above, Arrow does provide a free initial home for inspection for pest control services. Some larger companies give their quote over the Internet or consult with homeowners over the phone, and this can lead to problems when technicians arrive and find the full extent of the infestation. So a free inspection does set Arrow apart from other major companies.

No Annual Contract

Arrow also does not make you buy an annual contract in order to receive treatment, allowing you to tailor pest control to fit your specific needs.

30-Day-Guarantee

Arrow will provide free re-treatments at no cost to you for 30 days after the initial treatment. While this is standard across the industry, it does serve as a major protection for consumers who might be using a company for the first time.

PRO

The company offers a solid 30-day guarantee.

CON

The guarantee only provides refunds on the most recent scheduled visit.

Conclusion

Massey Services offers a 30-day satisfaction guarantee, provides free estimates, and has a solid record of customer satisfaction in online reviews. If you live in their service area in the southeast, they’re worth a look for your pest control needs.

More Things to Know:
  • Massey Services offers free inspections and a money-back guarantee if you aren’t satisfied in 30 days.
  • The company will provide necessary additional services within 30 days at no extra charge.
  • Massey Services offers “green” pest control.
  • The company requires its technicians to take an initial 80 hours of training as well as weekly sessions.

Pin It on Pinterest

Share This