Hitmen Pest Control
Features & Services
If you’re looking for a pest control company in North and East Bay that can find solutions to all of your common pest control issues, Hitmen Termite & Pest Control might be the best choice for you.
Although the reviewers are mixed when it comes to communication and scheduling issues, we like the fact that the company offers a wide variety of services as well as education on their website to keep their customers informed. Hitmen also offers discounts for new customers as well as free termite inspections.
Once an inspection is concluded, knowledgeable technicians will give you their recommendations as well as offer a yearly plan for ongoing maintenance. Along with pest control issues, Hitmen also offers disinfection services and lawn care.
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Our Hitmen Pest Control Review
Founded in Napa, California, in 1978, Hitmen Termite & Pest Control offers a long history of pest control service. Their long history has aided in developing IPM (Integrated Pest Management) methods that focus on eliminating pests and keeping them gone for good.
Hitmen provides extermination services for a variety of common pests, rodents, termites, and hard to kill ones such as bed bugs and fleas. We also like that they offer lawn care services so that customers don’t have to contact multiple companies to meet all their pest management services.
Hitmen has mixed reviews on third-party review sites, with many reviewers finding their communication and scheduling lacking. However, with a 50 percent off initial service discount for new customers, we find this is a good deal for people who have never booked a pest control company before.
Reviews about Hitmen Termite & Pest Control’s reliability are mixed. However, it’s important to note that homes experiencing heavy infestations will need to expect repeat visits to eradicate any pests.
We like the fact that Hitmen offers free termite inspections as well as a discount for new customers. Hitmen also states that professionals will come back out for free for qualifying structures if homeowners notice that termites have returned in two to five years.
Wide variety of services for all pest control needs
Customers aren’t happy with communication and scheduling
Features & Services Provided
Hitmen Termite & Pest Control offers extermination services for the following common pests:
- Bed Bugs
- Bees, wasps, and hornets
Although Hitmen Termite & Pest Control can come by once for treatment, they also offer year-round protection and maintenance plans. These plans are best for homes with pest control issues that reemerge every year due to the changing seasons.
Hitmen’s ant extermination services apply to harvester ants, pharaoh ants, carpenter ants, and more. We like the fact that their website supplies identification tips and ways to reduce the chances of an ant infestation, and it does this for all of the pests they’re able to treat.
Bed Bug and Flea Extermination
Bed bugs, as well as fleas, are notoriously hard to eradicate. Hitmen provides extermination services for both of these common pests. These pests can also be hard to spot, so we like the fact that their website includes ways to quickly identify them so you can determine if you need professional help.
Hitmen offers eco-friendly extermination services for all kinds of termites, including dampwood termites, drywood termites, and western subterranean termites. Customers can receive a free inspection of their property to determine if they have an infestation and the invading termite.
After treatment, Hitmen may come back for ongoing treatment to ensure the termite infestation is gone. They also state that if termites come back within a two to five-year period, exterminators will come back at no charge for qualifying structures.
Rats and Mice
Hitmen is also able to provide rat and mice extermination for customers. The company explains that they use traps versus bait because rats and mice will run off after ingesting the toxic bait. Later on, they can die within the walls of your home. Trapping is a far more humane process and allows the professionals to eliminate them from your home.
Once all the rodents are trapped, Hitmen will provide exclusion repairs to eliminate any future entry points so that you don’t have the same problem again.
In addition to pest control, Hitmen also provides disinfecting services and tree, lawn, and shrub care.
Many companies in the pest control industry are now offering lawn care as another service offering, making sense. Plants and trees that aren’t taken care of can become prone to diseases and insects, leading to more pest control issues in your home.
Hitmen’s lawn care service also eliminates harborage areas where rodents and insects typically nest, breed, or increase.
As a response to uncertain times, Hitmen’s disinfecting services are perfect for commercial properties or families that want to stay safe. Specialists use advanced liquid dispersal technology that kills pathogens within 10 minutes on non-porous surfaces. Hitmen also provides a Certificate of Disinfection Service afterward to display to customers and increase their confidence in your business.
Variety of services for residential and commercial properties
They don’t offer wildlife control services
Customer Support & Reviews
A Word About Reviews
It can be difficult to judge pest control companies using online reviews: negative reviews tend to outnumber positive reviews for all companies. But looking at negative and positive reviews can give consumers some idea of the trends in a company’s performance.
Hitmen Termite & Pest Control has overall mixed to average reviews across various third-party review sites. Although they have many five-star reviews on their website, we didn’t see this reflected on Yelp or Angie’s List.
Although many people find that the service technicians are courteous and knowledgeable, they may not arrive when they say they would. Communication with customers also doesn’t seem to be consistent.
Punctuality & Professionalism
Punctuality was one of the main issues people had on Yelp with Hitmen Termite & Pest Control. One reviewer noted that the company could improve communication between office staff and customers. Although time windows are provided for the technician’s arrival, some customers wait for hours afterward, while others don’t have an accurate time window.
Their serviceman is fabulous! However, no matter how many times we call the office and say we signed up for a 10:00 am – 12:00 pm appointment, the automated call ahead reads us an 8:00 am.
When we call back to correct, the office personnel say, “sorry, your spot is full.”
Pauline A. from Novato, CA via Yelp
Customers seem to be happy with the effort that the technicians put in to solve their pest control issues. Technicians are well-trained and able to communicate their pest control knowledge with customers to educate them about preventative techniques.
We are fairly new customers and have been very pleased with the responsiveness of Heron. We have had a mealy bug problem off and on for several years and Heron has been prompt to address it and to come back for follow-up when needed.
Shirley M. W. via Hitmen’s Website
Some negative reviews from Yelp customers come from people who don’t believe their rodent, cockroach, or spider abatement services are up to par. Technicians seem to cut corners when it comes to setting up traps for rodents. Customers also notice that after a treatment for pests, they see them coming back after a short while.
Although heavy infestations could require more than one treatment, customers feel frustrated because they don’t seem quick to resolve their disputes. They also don’t often reply to negative reviews; when they do, it’s through a default message that doesn’t address the customer’s concerns.
As a real estate broker, I’ve worked with Hitmen over the last two decades. I just want to say the quality of service has deteriorated considerably. From scheduling to the inspector just showing up an hour early and starting an inspection without confirmation and the poor overall customer service over the phone.
This is not the way to service an organization that has been loyal for as long as we have.
Joe H. from Windsor, CA via Yelp
Friendly, knowledgeable technicians
Numerous negative reviews about lousy customer service and ineffective treatments
Hitmen Termite & Pest Control doesn’t post their prices on their website. Interested customers will need to call the number provided to receive a quote, and they can also fill out their contact form for the company to call them later.
With reviews of subpar customer service, we find this method of discussing pricing prohibitive for new customers. Customers who also prefer to text or email will also find no accommodations.
Hitmen offers year-round pest control coverage. We find that prices vary depending on the services needed, square footage of the home, and infestation level.
Free Termite Inspection
Hitmen can inspect your home or property for free to determine if you have termites. This offer only applies to properties of 2,500 square feet or less.
Initial Pest Control Discount
For new customers that have purchased a maintenance plan, Hitmen offers 50% off the initial service.
New customers can enjoy a nice discount from initial services
Customers need to call to receive a quote
Hitmen is most proud of its innovative treatment methods over 30 years. They are leaders in utilizing and developing the latest technologies for pest management.
More Things to Know:
- Part of the green pest program since 1995
- Practices structural integrated pest management (IPM)
- Member of the Rentokil family of companies
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