Ehrlich
Best in Bed Bug Control for 2018

Overall Rating

4.8 Stars

Reliability
Features & Services
Customer Service
Cost

CONCLUSION

Ehrlich’s services are well respected, and their knowledgeable technicians, flexible buying options, and the sheer number of services they offer put them on a par with their national competitors. And because they offer a specialized bed bug service, we’ve chosen them as Best in Bedbug Services for 2018.

Our Review

Ehrlich has been helping people across the eastern US get rid of pests since 1928. After starting as a private company, Ehrlich recently became a part of the Rentokil family, and now provides excellent service while drawing on the larger company’s resources for training, administration, and effective treatment.

Reliability

Our Rating:

Since its humble beginnings in Reading, Pennsylvania in 1928, Ehrlich has grown to 100 offices in 18 states, including the entire east coast, Michigan, Ohio, Kentucky, and Tennessee. The company stands out for a solid record of customer service, and for the professionalism and know-how of its technicians, who routinely garner praise in online reviews. The company also has a proven commitment to environmentally-friendly treatments, having earned a GreenPro certification from the Foundation for Professional Pest Management. Finally, it has developed a rigorous bed bug detection and eradication service tailored specifically to keep bedbugs out of the house. Finally, while Ehrlich doesn’t have the national reach of other pest companies, it nevertheless offers a full menu of pest control services, some vital additional services, and a reputation for customer satisfaction, making it a solid choice for customers in its service area.

PRO

Ehrlich has a reputation for effective treatment and excellent customer service.

CON

The company only serves the eastern seaboard and a few other states.

Features & Services Provided

Our Rating:

Ehrlich treats for an extensive portfolio of pests, including:

  • Termites
  • Rodents
  • Bedbugs
  • Fleas
  • Ticks
  • Ants
  • Flies
  • Mosquitoes
  • Spiders
  • Snakes
  • Wasps
  • Bees
  • Cockroaches
  • Crickets
  • Moths

Free Inspections and Guarantees

For 30 days after an initial treatment, you can call an Ehrlich tech to come out and treat for any pest problems that have arisen because of the treatment. If at the end of 30 days you’re still unhappy, the company will refund you the full cost. Ehrlich also offers free initial inspections, which allows them to give a more accurate price quote before starting treatment.

Environmentally-Friendly Treatment

As mentioned above, Ehrlich is Green Pro Certified through the National Pest Management Association, meaning that their pest control treatments meet some of the highest standard for environmental friendliness in the business. Ehrlich also employs Integrated Pest Management (IPM) techniques to their practice, focusing on pest prevention rather than treatment.

Specialized Bed Bug Services

These days, most pest control companies offer bed bug services, but Ehrlich stands out for focusing intensively on this increasingly prominent home invader. They offer an innovative bed bug detection program that uses dogs to sniff out the insects, and a guarantee that they’ll come back and treat as often as necessary in order to eradicate bed bugs from your home.

Technician Training

Ehrlich’s more than 750 pest control technicians undergo a rigorous training program at the start as well as ongoing educational opportunities. Technicians are taught how to identify pests, how to find the areas of a house where pests can enter and harbor, and how to properly prepare and distribute treatments. Technicians are also given customer service training so they can provide the best experience possible to customers.

Additional Services

Ehrlich also offers several services in addition to pest control, including bioremediation, an innovative approach to chronic drain clogs that releases microorganisms into drain pipes to feed on the fat, oil, and grease that has built up over the years.

PRO

Environmentally-friendly and focused on helping the earth.

CON

A solid training regimen, but a smaller commitment to training than some competitors.

Customer Support & Reviews

Our Rating:

A Word About Reviews

It can be difficult to judge pest control companies using online reviews: negative reviews tend to outnumber positive reviews for all companies. But looking at negative and positive reviews can give consumers some idea of the trends in a company’s performance.

Some people were incredibly happy with their Ehlich service, with Ehrlich’s technicians in particular receiving praise in online reviews, and customers overall expressing satisfaction with the effectiveness of the treatments used. There were some complaints about the punctuality of the technicians and some administrative issues, but overall customers seemed happy with Ehrlich’s service.

Punctuality and Professionalism

Ehrlich’s technicians were complimented over and over for their understanding of pests and their ability to answer questions. And while some customers took issue with their technicians’ punctuality, most feedback cited the professionalism of the frontline employees. Once technicians arrived they were friendly, knowledgeable, and effective at getting rid of the pests that had invaded people’s homes.

Persistence and Effectiveness

There were very few complaints about Ehrlich’s pest control services being ineffective; in fact, most customers who reviewed the company positively were surprised by how quickly the pests were eradicated.

Had a few mice in the house…gone now thanks to Ehrlich. The pest guy did a thorough job of walking through the house, including the attic, and the area surrounding the house. Plugged a few areas on the outside and also did the garage. No more mice!

Chrissy K., Catonsville, Maryland

PRO

Technicians are knowledgeable and care about their work.

CON

Some customers noted administrative and scheduling issues.

Cost

Our Rating:

It’s hard sometimes to compare costs across pest companies, since the nature of a pest problem can depend so heavily on the pest involved, the size of the property, and the climate and region where it occurs. But companies can make it easier or harder for consumers to compare costs in their area. Ehrlich stands out for making this process easier.

Free Inspections

Not all of its nationally-known competitors do this, but Ehrlich offers free initial inspections, which allow technicians to give you a more accurate price quote than an over-the-phone consultation would allow.

30-Day Satisfaction Guarantee

Ehrlich’s 30-day satisfaction guarantee also puts it on a par with its competitors. If something goes wrong with your treatment, you’re entitled to get your money back or to receive free re-treatments.

PestFree 365

Unlike some companies, Ehrlich does not insist on an annual pest-control plan. Instead, they offer a more flexible service called PestFree365, which includes regularly scheduled visits to your home to search for and fix any potential points of entry for the pests, a free annual termite inspection, and bed bug treatment if necessary. With PestFree365, you also get free unlimited service calls without a long-term contract.

PRO

Flexible pest control services and no yearly contracts makes this a great option for anyone looking to have protection but not wanting monthly service.

CON

Ehrlich’s guarantee is industry standard, but not exceptional.

Conclusion

Ehrlich’s services are well respected, and their knowledgeable technicians, flexible buying options, and the sheer number of services they offer put them on a par with their national competitors. And because they offer a specialized bed bug service, we’ve chosen them as Best in Bedbug Services for 2018

More Things to Know:
  • Ehrlich has been in business for more than 85 years, and became part of the Rentokil family of brands in 2006.
  • Ehrlich offers free inspections and a money-back guarantee. They’ll also provide additional treatments at no extra charge for 30 days, as needed.
  • Ehrlich technicians are state certified, licensed applicators and have completed Ehrlich’s rigorous Career Advancement program.
  • The company has qualified entomologists as part of their staff to support technicians and operational management teams.

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