Critter Control

Critter Control has been providing wildlife control and removal services to homes around the country for almost 35 years. They’ve recently expanded rapidly, but the company’s track record suggests that this expansion hasn’t interfered with their commitment to quality. In online reviews, customers express widespread satisfaction with the company’s services, and in particular its effectiveness at eliminating wildlife pests. In addition, the company takes on a wide range of animals, offers a robust guarantee, and has worked on its own to develop a widely-used certification for wildlife removal technicians.

Critter Control provides services to remove and manage a variety of animals, including:

Here’s an overview of some of Critter Control’s other features:

Critter Control makes an effort to remove animals in the most environmentally-friendly and humane way possible. Critter Control also live-traps animals if possible, and will then return them to the wild. Their teams of dedicated biologists, zoologists, animal control officers, and anti-cruelty personnel ensure that they adopt the most animal-friendly practices possible.

Some Critter Control franchises offer free initial inspections, but not all locations do. Where they do not, they opt for free over-the-phone quotes on the price of a service.

Instead of offering a standard 30-day, money-back guarantee, Critter Control offers a Limited Lifetime Warranty, which promises to retreat a home—and repair any damage incurred—if pests reenter a home through an entry point that the company repaired. This can be a selling point for homeowners looking to move, and it also means that the company will come out and retreat your home at no cost to you.

Critter Control also offers several other wildlife-related services like dead animal removal, air purification, and attic insulation restoration.

Word on the street: Reviews of Critter Control vary by location but overall, they do well in this category, with some locations racking up 4- and 5- star averages on popular review sites. In particular, consumers praised Critter Control’s technicians for their professionalism and knowledge, and praised the company in general for the effectiveness of its approaches.

Generally, people felt that Critter Control was extremely professional and easy to work with. Many technicians were cited for their patience and willingness to answer all questions.

Sometimes companies will make up excuses for not re-treating a property or fail to keep their promises to their consumers. In contrast, reviewers found that Critter Control kept its commitment to effective treatment, and their Lifetime Warranty was cited a few times in this regard:

There were very few negative comments about Critter Control’s ability to completely eradicate a pest or animal from a reviewer’s property. In fact, many reviewers expressed surprise at how quickly the problem was fixed.

Costs of pest control vary greatly by project and location, and most companies will not give you pricing options on their website. To evaluate cost, we instead looked at how the company helped customers control how expensive a project might become.

One place where Critter Control doesn’t get a full score is in its policy on free initial inspections, a common practice in the industry. Some locations do provide this service, but not all, though all locations offer a free estimate over the telephone.

Critter Control will provide free re-treatments of the property until an issue is resolved, and while they don’t have a money-back guarantee, their lifetime warranty provides you with a guarantee that they’ll take care of problems caused down the road by any failures of their approach or treatments.

Critter Control doesn’t require an annual contract to provide service, which is perfect for its wildlife removal specialty.