Clark Pest Control
The Best Regional Company in the Southwest for 2018

Overall Rating

4.3 Stars

Reliability
Features & Services
Customer Service
Cost

CONCLUSION

With certified excellence in customer service and a commitment to green treatment, Clark can address most standard pest problems, and gets generally high marks for its technicians’ professionalism and effectiveness. If you’re living in the areas it serves, Clark is a good alternative to its nationally-known competitors, and that’s why we’ve named it the Best Regional Company for the Southwest.

Our Review

Clark Pest Control is the largest family owned pest control business in the western United States. Located in California and Nevada, the company has a long history of providing top-notch pest control services to families in the region.

Reliability

Our Rating:

In operation since 1950, Clark has over 65 years of experience with pest control and management, and this family-owned company has a solid reputation for reliability. By and large, too, reviewers were also satisfied with Clark’s services, with the company’s technicians consistently earning praise for being friendly, professional, and patient, and for answering questions kindly and compassionately. And while we found that the company’s menu of services wasn’t as extensive as some of its competitors, Clark does offer same-day service, and many customers remarked that this service was consistent and reliable. All this feedback is in keeping with Clark’s QualityPro certification, which marks the company out for stellar customer service.

Features & Services Provided

Our Rating:

Clark Pest Control treats for the following pests:

  • Termites
  • Rodents
  • Bedbugs
  • Fleas
  • Birds
  • Spiders

Here are some other aspects of Clark’s services:

Same-day Inspection

Clark offers a free same-day inspection of your home. A free initial inspection is increasingly an industry standard these days, but the same-day promise makes Clark stand out, as it’s unique even among Clark’s nationally-known competitors.

100% Satisfaction Guarantee

Clark guarantees that they’ll come back and keep working at a pest control problem until they solve it. This is not the same thing as a money-back guarantee, but it does mean that Clark will return as often as necessary to resolve a pest issue.

“Green” Treatment

Clark’s SMART system (which stands for Sustainable Methods And Responsible Treatments) is an integrated pest management approach which focuses on using safe chemicals in treatment and using preventative methods to reduce the amount of treatment needed. The company also has more GreenPro certified technicians than any other pest control company, and makes an effort to adhere to environmental practices by recycling, using renewable energy, and maintaining a hybrid vehicle fleet.

Lawn Care

Clark’s Premier Residential Lawn Care service provides fertilization, weed control, and tree and shrub care, and allows customers to combine these offerings with the company’s pest control or termite monitoring programs into a single service.

Customer Support & Reviews

Our Rating:

A Word About Reviews

It can be difficult to judge pest control companies using online reviews: negative reviews tend to outnumber positive reviews for all companies. But looking at negative and positive reviews can give consumers some idea of the trends in a company’s performance.

We looked at a number of consumer review sites to find out the word on the street about Clark’s services, and here’s what we found:

Overall Positive Reviews

Clark’s technicians in particular received positive reviews, with customers finding them friendly, professional, and patient, and appreciating their willingness to answer questions. Customers also reported that the company reliably delivered on its same-day service pledge, an offering unique to this company.

Professional Technicians

Clark’s technicians in particular received positive reviews, with customers finding them friendly, professional, and patient, and appreciating their willingness to answer questions. Customers also reported that the company reliably delivered on its same-day service pledge, an offering unique to this company.

Keeps Its Commitment To Its Guarantee

If online reviewers had one consistent complaint, it was concern over the effectiveness of some of Clark’s treatments. There were repeated reports of people having to call the company back once or twice before they could be confident that their pest problem had been solved. This isn’t unusual among pest control companies—none of them can claim to solve pest issues with a single treatment 100% of the time—and by and large online reviewers noted that Clark was willing to fulfill its commitment to retreat until the customer was satisfied.

Cost

Our Rating:

The cost of pest control is difficult to compare across companies because costs can vary so much based on the type of service needed, the location of the property, and the size of your house. That’s why we look for the ways that a pest control company gives homeowners the ability to price the competition in their area and control the costs of service.

Free Initial Inspections

Clark gets points from us for giving the consumer most of what we’re looking for. One major plus is that the company offers free inspections. In fact, Clark scores over a lot of its competition by offering a free same-day inspection, an offer that many customers have taken them up on with satisfaction.

Satisfaction Guarantee

We also give Clark points for their 100% Satisfaction Guarantee—which helps control costs by ensuring that the company will come back to retreat any issues that might not be solved by a single treatment.

No Annual Contract Required

Finally, we give Clark points for not requiring an annual contract for service. They do promote their “Pest-Away” program, which includes a thorough inspection of your property to make sure that the pests don’t come back. Like many companies that practice integrated pest management, this emphasis on long-term service is fairly standard, but it isn’t a requirement.

Conclusion

With certified excellence in customer service and a commitment to green treatment, Clark can address most standard pest problems, and gets generally high marks for its technicians’ professionalism and effectiveness. If you’re living in the areas it serves, Clark is a good alternative to its nationally-known competitors, and that’s why we’ve named it the Best Regional Company for the Southwest.

More Things to Know:
  • Clark is the largest family-owned pest control company in the western U.S.
  • Clark operates in California and Nevada.
  • Clark has two major industry certifications: GreenPro certification for environmentally safe treatments and QualityPro certification for customer satisfaction.
  • Clark also offers lawn service, which customers can combine with pest control.

Pin It on Pinterest

Share This