Aptive Environmental

Aptive is known to focus as much on their team member relationships as much as their customer relationships, giving employees and contractors the morale needed for a job well done. Company training focuses on ensuring that technicians know how to target pest problems at their source with the least possible impact to the environment. Technicians are also trained to properly record individual treatments and progress at each site visit to better understand what has been done and which treatments are working. Since it was founded in 2015, Aptive now has corporate locations in 26 states, servicing more than 1,500 cities. Even if your city isn’t currently serviced by Aptive, their fast growth suggests that it could be soon.

Aptive offers pest control for a variety of insects and invasive species, including:

Aptive does not offer a specific list of treatments options, but they assert that they will treat your pest problem at the source in the most environmentally safe manner possible. Their pest list does not include mosquitoes or flies, though you may be able to schedule a more specific treatment through a customer representative.

Aptive offers a 100% satisfaction guarantee for all customers. Technicians will return for free to complete additional treatments if a pest problem returns between quarterly services.

One of Aptive’s best service offerings are its eco-friendly options for every customer and pest problem. At the start of any contract, technicians perform an initial inspection in which they look for the habitat, water and food sources of pests. They conduct as much habitat modification as possible without using pesticides. Aptive applies products that are biodegradable and have the smallest effect on the environment as possible.

One unique aspect of Aptive’s technician training is their focus on data assessments. These assessments help both technicians and customers keep track of what is happening around the home and which treatments are working.

After completing any service, technicians will offer more specific tips and advice for customers to use depending on the problems they’ve identified and outcomes they’ve seen throughout a treatment cycle.

Aptive has an average of high reviews online from customers who were very satisfied with the company’s customer service. Its negative reviews were mainly isolated to pushy sales associates who were only a problem in certain areas and who do not necessarily reflect the sales techniques of the overall company.

Many of Aptive’s online reviews give high praise to the individual technicians who treat houses and businesses. Most customers take the time to review their technicians’ punctuality, friendliness and helpful attitudes, and most reviews cite a high level of customer service. Negative reviews about professionalism are mainly about aggressive door-to-door sales representatives.

Most of Aptive’s reviews show customers who are satisfied with their technicians’ performance and willingness to target all infested areas around a property. However, negative reviews also address difficulties in scheduling the guaranteed free retreatments or additional services for aggressive infestations.

Most Aptive reviewers are pleased with the company’s treatment of infestations and success in reducing pest populations. However, others complain of methods that aren’t working and trouble cancelling their contract or requesting additional services.

Aptive offers a free custom quote online or via phone that can vary depending on location, pest problem and season. We have also gathered several factors to use within a general cost analysis of Aptive compared with other major pest control companies:

Aptive offers a satisfaction guarantee through which customers receive an unlimited number of retreatments if a pest problem isn’t taken care of between services.

Aptive technicians will perform an initial inspection for all customers to determine their type of pest problem and severity. However, these inspections are not free and can cost as much as 50% of the average quarterly treatment price.

Because Aptive is still a relatively new company and keen on continued growth, they are known to offer seasonal discount coupons as well as coupon codes online for new customers.

Aptive does require an annual contract that offers an initial inspection and five services throughout the year. Since payment is in quarterly installments, customers do have the option to cancel their contract with a cancellation fee.