“Bugs. Creepy Crawly nasty things that carry disease and scare a girl when she walks barefoot through her kitchen! I never thought I'd be the girl living with BUGS! But here I was, new in Williamsburg, and there were BUGS in my house! I could have moved back home....gone grovelling back to mom saying I can't make it on my own. I could have set the place on fire, surely that would have eliminated the concern, but I'd still end up back with mom! Something else had to be done. I was embarassed to ask my neighbor if they had BUGS too! So instead, I asked a coworker. Sara had recently used Universal Exterminating for mice and assured me they'd be able to help with my BUGS! The girl that answered told me I had to empty my cabinets for treatment. Was she kidding? Did she really believe I'd have my food and dishes in there with the BUGS???!! No way! Everything was safely in totes until an exterminator could come by! She was able to get someone there that night! What a wonderful man he was! He came at 8pm, sprayed my whole apartment and swept up all the dead BUGS that were falling out of my walls. GROSS!!! He allowed me to take pictures to show my landlord. Best thing is, 2 weeks later, he was back and now I no longer see any BUGS! And their price was very fair. For this grossed out, panicked girl who wanted same day service, I'd have paid a lot more but they didn't try to take advantage of that at all. I'd give 10 stars if I could!”

Kate S. via Google

“Great job. Extremely effective. Great service”

Alex Z. via Google

“Called for an estimate for termites and ants. Salesman comes to my house, gives us details of what the tech is going to do and then gives us a price. I call the office to schedule an appointment, tell the girl on the phone (Regina) what the salesman said was going to be done and the price he had quoted me. Regina says " no way that's the right quote, not for what we are going to do". Call the salesman ( Shawn Khan ) and ask him if he quoted me the wrong price, he tells me " no absolutely not, I'll take care of it". I call Regina at the office and schedule an appointment. Couple of days before the tech is supposed come, Regina calls and tells me due to the rain in the forecast, ( the chemicals they put in the ground around the perimeter of the house ) will not work unless there's 3 consecutive dry days. I'm thinking, great, they want to do the right job. Boy was I wrong. I scheduled 3 appointments and got the same lame excuse. Instead of being up front and telling me the salesman gave me the wrong quote, they gave me the run around for 6 weeks. What a pathetic, unprofessional way to do business. Stay away from these people! Unprofessional, unreliable and dishonest . Zero stars”

George M. via Google