Terminix of Guilderland, NY

Melissa J.

Guilderland, NY

Just filed complaints with the BB, Attorney General's office, & NY consumer protection bureau. Can't get the service manager to get back to me on a trap...

Katherine Kelly

Guilderland, NY

Been using Terminix at both home and business for the last year and very happy with them. They come quarterly but also come if needed in between quarterly services. Our technician Brian is excellent.

Betsy Morales

Guilderland, NY

I have a problem with ants and spiders. Teylor came and sprayed the house and foundation. I have seen one since. No ants. He was very informative and accommodating. I enjoyed the visit. So glad to have done this. Really tired of spiders!

Jessica Benton

Guilderland, NY

Terry explained everything to me. He put my mind at ease and got me a quotes within a day. The service has been effective and I am just glad it was handled so well and so quickly.

Alex M.

Guilderland, NY

This company has been a disappointment to o say the least. July of 2024 we had our home inspected for mice removal and to be sealed up. They came and did...

Kari Hendrickson

Guilderland, NY

Brian was absolutely wonderful. He was timely, kind, thorough and communicated well. He was clear with what he did and what to look for. Brian also came back within a matter of a few days of us reaching when we saw some more hornet activity. Thank you Brian, we are very appreciative of you helping us! Highly recommend Terminex for the prices and the great staff 😊

Tony Cristaldi

Guilderland, NY

Original review SAT AUG 23 Updated MON AUG 25 I had Terminix in Florida, and they were great with the price ($35/month) and service, which was prompt. After I moved to upstate NY about 2 months ago, I re-established my service with them. On the phone I was quoted $63+ tax, which I wasn't happy with, seeing how it was nearly double what I had been paying in Florida. So the agent dropped my price to around $52+ tax. I received my initial service on JUL 21 from their tech. On AUG 21, I received my monthly bill, which totaled $67.89 after tax. So I called to question the charge. The first agent I spoke to said she would only be able to drop it down to $57+tax, then transferred me over to customer retention. There I spoke to a very nice woman who dropped the monthly service charge to $50/month plus gave me a $10 credit for my trouble. Then something strange happened. I had already been scheduled for a follow-up service call the following day (FRI AUG 22), however the tech no-showed. I checked online and saw that the appointment had been moved to SAT AUG 23. I figured that maybe they had gotten busy or the tech had called out sick - something like that. Saturday morning and the tech no-showed again. I went back online to look, and no appointment listed as rescheduled, and nothing in the service history except for the JUL 21 service call. Later that morning, I got an e-mail from Terminix titled "Your Terminix Service has been canceled". It read: "Hi Tony Cristaldi, This is a confirmation that your request to cancel the above Terminix® services has been processed. You can reference your service agreement number as your cancellation number." So I called to find out what happened. An e-mail was sent out on my behalf to the local office, but nothing could be done until MON AUG 25 (today). Today I spoke to customer retention and everything has been taken care of in a prompt manner. My account was reinstated at the price I was promised on THU AUG 21 ($50/month), along with the $10 credit, and my service call is being rescheduled for later this week. I am very truly appreciative of the effort Terminix made to take care of this mistake promptly, and look forward to receiving the great pest control service from the company that I have in the past.

Jean Curro

Guilderland, NY

The gentleman that came out to take care of the wasp problem was very nice. He explained to me everything he was going to do. He asked if I had any concerns or questions for him. My concern was whether or not the treatment was going to harm my dog. He explained to me that it wouldn’t . Very professional. I would recommend your company to others.

Robert Alvaro

Guilderland, NY

Very pleased with work done to remediate pests entering the home. Install crew and sales team was knowledgeable, professional, super friendly to work with and took the time to explain everything. Job was completed earlier than planned and completed in one day during very hot weather. Thanks again!

Matthew Bailey

Guilderland, NY

Technician was a no call no show for an 8:00am to 12:00pm window. When I called in at 12:00pm to see what the ETA was, it turns out the technician cancelled the appointment without my knowledge and never notified me. Do not waste your time with this company.