Terminix of Keansburg, NJ

Ming J.

Keansburg, NJ

Would have been higher than a 8 but Terminix's inspection scheduling process is absolutely horrible!! Appointments are made BY Terminix without any consultation / input with the customer. Plus, dates are cancelled and new dates are created again WITHOUT ANY INTERACTION WITH THE CUSTOMER!!! This is what made me look for a good reliable local company. If this happens again, I will. I have been a customer since 1983 (thereabouts). UPDATED 9/9/26: Terminix - please reread my review! Your scheduling process is not being commendable!

Miste Lucky

Keansburg, NJ

Technicians have always been professional. The problems are with getting appointments and billing.The office on McClean Avenue is not run well . I would advise not having your credit card automatically billed. The fees have become increasingly higher every year for basic service. I'II be looking elsewhere in the near future.Basically you pay for the name brand.

Krystal Hernandez

Keansburg, NJ

I had a fantastic experience with Bruce and Nick and cannot recommend them enough. They were incredibly communicative and knowledgeable, taking the time to thoroughly answer all of my questions and address every concern I had. They were both super timely and, most importantly, genuinely kind and great to work with. It’s rare to find such high-quality service, and I truly appreciate their help!

Mark McAdam

Keansburg, NJ

Most infuriating customer service I've ever experienced. I waited through the two hour window for our scheduled appointment and nobody ever showed up. When I called, they said they "had no record of our appointment." After 20 minutes on the phone, they magically "found our appointment in their system," but still couldn't tell me why nobody showed up, claimed they didn't have the tech's number, and wouldn't put me in touch with the branch. They finally said they would transfer me to someone who could help... who also couldn't help. On the phone for 45 minutes and they still never gave a single answer or told me if anyone was coming or when.

christine

Keansburg, NJ

Eddie from Terminix did an excellent job servicing my home. He arrived right on time, was very respectful, and took the time to really listen to my concerns—especially regarding the carpenter ant issue I’m dealing with. He made sure to thoroughly treat all the areas I pointed out and didn’t rush through the process. His attention to detail and great customer service really stood out. I highly recommend Eddie if you’re looking for someone reliable and professional!

mayra

Keansburg, NJ

Eddie from Terminex, is always professional, he’s on time and he contacts me before to ask if I need the inside of the home sprayed or just the outside and contacts me after servicing my home, which puts me at ease since I’m usually at work. He accommodates my schedule when I do need him to spray inside the home. I appreciate his work ethic.

Chelsea Parenti

Keansburg, NJ

Eddie is an outstanding exterminator who gives us true peace of mind, especially living in a condo where homes are connected and issues can easily spread. He is always professional, incredibly informative, and takes the time to explain everything so we feel comfortable and confident. We never have to worry when Eddie is on the job he makes us feel safe, and he always leaves us with complete peace of mind.

Jacqueline Bruno

Keansburg, NJ

Jose Vazquez performed my home/termite inspection this weekend. He was professional, courteous, and friendly. The inspection was thorough, and Jose made sure I was informed every step of the way.

Dawn Kolsky

Keansburg, NJ

Jose V did my home inspection. He was courteous and professional. He brought everything he needed to perform the inspection, and gave me good advice.

Rachael

Keansburg, NJ

Horrible customer service. Can’t vouch for whether their services are effective, since they cancelled my service and couldn’t tell me why. Paid for and scheduled the service, signed and returned the checklist. Emailed to confirm that the appointment was still on, no response. Called today (the day before the service) and the only explanation given was that missed a phone call. Not sure what they were calling about, since I paid and returned the form. Spoke to 2 people and neither could give me answers. I work during business hours and can’t always answer my phone. I did return the call later that day, and no one answered. At the very least they could have sent me a courtesy email, or responded to the several emails I sent. Declined to reschedule and went with a smaller, local service. I wish I would have done so to begin with.