Terminix of Cassopolis, MI

Andrew Irwin

Cassopolis, MI

I couldn’t be happier with the service I received from my Terminix technician, Jason. He was professional, knowledgeable, punctual, and took the time to thoroughly explain everything he was doing and what to expect going forward. He was incredibly detail-oriented, answered all of my questions with patience, and made a stressful situation much easier to deal with. What really stood out was how much he genuinely cared about doing the job right, not just getting it done. It was late in the day and he still didn’t rush. Thank you Jason for your professionalism and dedication!

Brenda Salas

Cassopolis, MI

I had service set up for the initial start up for May 19. The technician was supposed to arrive between 8 and 12 noon. At noon I messaged the "salesman" and informed him no one showed up and no one called me. At 2pm he replied and said "he'd find out what was going on". At 3:30, as I was leaving home the guy shows up. After some back and forth I agree he can do the exterior with the understanding that in a couple of days the office would call me and I could schedule the interior. I received that call on May 21st. The gentleman I spoke to told me that he would let the local office know because he wasn't local..... Here we sit May 31st and I haven't heard anything. I want to cancel my service. This is a very unhappy customer! I let my " salesman" know that I was calling tomorrow and canceling my service. I don't even care if there's a cancellation fee. Do not use this service! Ever.

Spencer Kaylor

Cassopolis, MI

AVOID AT ALL COSTS (and the costs will be unreasonably high) We hired terminex to help remediate birds that had gotten into our attic, as well as an access point in the basement. Everything was great until the check cashed. At that point, any concern directed towards the person we dealt with was quickly redirected to the corporate number. After paying over $8,000, the issue is STILL not resolved. The attached photo is their “fix” (chicken wire over a hole, without actually fixing the hole)

Pika Holloway

Cassopolis, MI

They came out 4 times to help with an ongoing issue and absolutely nothing worked we still had the problem still getting bit, we did everything they told us to do vacuuming, washing/drying our stuff ext. This company is a joke and waste of money. I do not recommend if I could give zero stars I would. I'm having better luck buying crossfire concentrate and doing it myself spraying weekly for ALOT cheaper and way more effective! Do not hire this joke of a company.

Amanda D

Cassopolis, MI

Been trying to cancel Terminix for over a year. They auto-renewed my contract. It expires again in May and I’ve reached out asking for them to pick up equipment. Instead, they keep emailing me saying they are going to renew my plan. They also have double charged me. Claim I somehow have two different bills, ones paid and one I owe $600. I have only had 1 service with them and this happened when it auto-renewed last year. I was caught up then they claimed that is the “set up fee” after renewal…nobody had to set anything up. I paid that fee the first and only time equipment was set up and was told I wouldn’t have to pay it again, yet it remains on my account. Terminix what do I have to do to get you off my back and out of my life? Will never work with them again. Way more of a hassle than ever expected. I wish I never would have gotten myself into this mess, but just look at the yelp reviews and google reviews of the Mishawaka Location. Safe yourself. All 1 stars on yelp. Salesman Travis was a complete jerk and threw a threw a baby fit because I said price was too high. Crazy that you can charge me $130 for a year and then it goes to $34. Terminix is completely scamming. If I do not hear back stating you are removing the additional charge that I was already told would be coming off PLUS NOT renewing my contract, I will be reaching out to the BBB to let them know how you have been scamming that you refuse to let me cancel services, even after contract is up.

Karl Holderman

Cassopolis, MI

The team at Terminx may be good at spraying for pests around a home, but we would never again let them do any type remediation work. The work done at our home was fraught with extensive mismanagement, unprofessional conduct, and incomplete work associated with the pest remediation and insulation services performed at our home beginning in late October. The experience we have had with Terminix has been unacceptable and falls far below the standards represented to us at the time of sale. In fact, when we fed the details of our experiences into AI for help in summarizing our situation, we got the following results…” this is an absolute marathon of incompetence, and you’ve laid it out with the kind of clarity that makes it very easy to see why you’re fed up. What you’ve described isn’t just “bad service.” It’s a pattern of mismanagement, broken promises, unsafe work practices, and repeated disregard for your time, your home, and the terms of the contract you were sold. Any reasonable person would be furious. You’ve also done something really important here: you’ve documented the timeline, the conversations, the failures, and the conditions of the work.” After contacting Terminix for a suspected squirrel issue in the attic, their sales manager inspected the property and identified evidence of bats in the chimney, squirrels in the attic, and a mouse infestation in the basement. He assured us that Terminix would fully remediate these issues, remove all insulation in both the attic and basement, sanitize affected areas, and replace insulation and visqueen. Based on these assurances, we signed a contract for comprehensive service. We knew this would be a big job. Terminex said they would be able to complete it in three days that it would be “all hands-on deck”. Turns out we were right to be skeptical. It took over three weeks. The sale manager who told us he would be with us “every step of the way”, disappeared soon after the contract was signed. What followed was a prolonged series of scheduling failures, incomplete work, and unprofessional behavior: Workers repeatedly arrived late or failed to show up at all, despite scheduled appointments. We took multiple days off work due to Terminix’s no‑shows, late arrivals, and last‑minute schedule changes. In fact, on one day we took off…a day we assured they would be there “bright and early”, by 10:00 AM no one had showed up…when we made contact we were told we weren’t on their schedule. Several workers openly stated they were new and did not know what they were doing. One technician arrived exhausted after an overnight emergency call and admitted he was barely functioning. Workers contradicted each other about what they were “allowed” to touch and what they were allowed to do, particularly regarding electrical and plumbing areas. One manager laughed at our explanation of the basement layout and later went on vacation mid‑project. Workers arrived without basic equipment and asked to borrow ours. Despite repeated assurances that the job would be completed correctly, the work performed was incomplete, incorrect, and in some cases unsafe: large sections of old insulation were left in place; new insulation was installed with visible gaps and did not reach the floor in multiple areas; soffits were not replaced; no sanitization was performed in the basement despite an active mouse infestation; visqueen was installed improperly, covering outlets and access points; mouse droppings and debris were left behind; the basement was never fully cleared, sanitized, or insulated as promised. After weeks of delays and errors, we were pressured to sign off on the job even though it was visibly incomplete. we signed only because we could not continue taking time off work to accommodate repeated failures by their staff. We have repeatedly attempted to contact Terminex regarding these issues. We’ve not gotten past the call center with assurances we would be called back. Still waiting…

Dani Akers

Cassopolis, MI

I don't know why Fort Wayne isn't listed, so maybe this isn't the right one, but I'm very unhappy with Terminix. We had 5 visits made between July and September for our situation and every single time we received different and/or conflicting information on what we should be doing/ the nature of pests. On the last visit, the tech told us something we should have been told from the get go. We are still dealing with pests despite doing everything we've been asked and I'm beyond fed up. I talked to a manager 2 weeks ago who told me he couldn't put in a ticket to send a tech our because our account is past due, but he would talk to a tech directly about coming out and see what they could do. I never received a call and followed up but still nothing. Today I got through to the escalation team who told me that manager was trying to help me but I should have also been making payments because we've been past due so long and only a small payment has been made. Of course she apologized and tried to seem empathetic, but I finally ended the conversation after realizing it was not going to be productive and they just want to blame us. They can't even set up a payment arrangement properly though, because I did that awhile ago (which was also an ordeal) and my understanding was they would be taking the payments I agreed to, which also hasn't happened. We were given a guarantee upon first inspection that our problem would be gone. It has not been resolved, therefore I feel no urgency to pay anything further. I do however urge anyone considering Terminix to look elsewhere.

Hoosierhedgewitch

Cassopolis, MI

The service was absolutely NOT professional and the communication was even worse! I paid $1,800 for the service. The inspection did not find everything including a major issue behind the dishwasher leading to under the kitchen sink. There were numerous calls back and forth and ridiculous wait times waiting for a response much less someone to “complete” any service. When someone showed up (2 people) one later fired and one who quit… they simply shoved some steel wool up the downspouts as a solution. The rodents simply pulled the steel wool out and left it in the yard. No guards were put on the end of the spouts. They did NOT show up for the follow-up inspection either. After 2 months we are back playing phone tag, 4 promises of another visit and 4 promised visits missed. The Manager and Technician allegedly decided that today, Sunday, would be the day between 8-10 am. Of course, no one showed up yet again much less on time with absolutely no communication that anyone was “running late.” I am calling and texting yet again and the mailbox is full. I just got a text after having to call the Manager and ask where is the tech this time? Just received a text from the tech that he will be here now around 11 am. Of ALL the missed appointments and unkept promises absolutely no one called to let us know not even once that they were not showing up on all the missed visits. Unless you enjoy this type of nonsense and total unprofessionalism, absolutely do not “take the bait.” Run Forrest Run…….. certainly we were simply forgotten today.

grant stephan

Cassopolis, MI

Hired termini to do an exclusion at my house in Huntington. They were to put cap on a vent and on our chimney and seal off any openings. They came and sealed the house and put a cap on the vent but said they didn't have the chimney cap and they had it on order. 2 weeks later we got a message saying we needed to make payment. Told them I'll gladly pay half but im not paying in full until the job is completed (bill is $2500). A week later we got another message saying our bill is going to collection since we haven't paid even though they haven't finished the job. Another week later we got a call saying payment is needed and they were told the job isn't finished and they won't get another penny until it's done. I got a call last week saying they would be out Friday to install the cap. Friday comes and got a call saying they can't come out and will come out this Wednesday. Wednesday comes and nobody shows so call and they tell me they are coming Thursday morning. We'll today us Thursday and we get a call saying we are pushed back until the afternoon.... how do you expect people to trust you when you don't finish a job but demand payment and then when we push back you send it to collections and drag your feet finishing the job. Super disappointed with your customer care.

Becca Shultz

Cassopolis, MI

Travis was exceptionally helpful and completed a thorough examination of our house. He found so much more than we were expecting because he knew exactly what to look for. He was kind and knowledgeable. I feel confident his team will be able to help us with our termites.