Terminix of Buchanan, MI

Mike Hill

Buchanan, MI

I'd leave negative ten stars if I could - Travis Samuels stopped by our house this morning to do an inspection. My wife and I communicated to him that we were getting 3 estimates to inspect our insect concerns and appropriate remedies. He misled her and conned her into signing a contract AND getting her credit card "because the office people need to do the billing, not the techs that come out" - He emailed me the 'inspection summary' and my wife calls me telling me that she thinks she was duped into signing a contract to do the work. I immediately called Travis and asked him to explain to me what he had my wife sign - he then LAUGHED at me and said "your life away" - to which I firmly replied "this isn't a laughing or joking matter" - he then said she signed a contract for them to do the work. I told him to immediately cancel it and that we were exerecising our 3 day right of recission (in Indiana we're legally allowed to rescind a contract if the vendor solicits you at your home). I called his boss "Tim" and left a voicemail - I don't expect a call back - Travis was slimy and needs fired - I then spend an hour and a half on the phone w/ Terminix trying to get our contract cancelled - during that phone call (with 3 different people) I find out that Travis conveniently scheduled us to have the work done the same day - which also takes away our ability to cancel the contract - imagine how THAT phone call would have gone..... This company engages in deceptive business practices - and then Daniel Brown from Terminix had the AUDACITY to try to offer me a reduced rate if I wanted to still have them perform the services.... SERIOULY ??? I told him the only way I'd even be open to a conversation about Terminix being on my property is if I was personally handed Travis' termination papers. He said that might not be an option. I then asked if Terminix authorized their sales agents to engage in processes where they goat rope customers into waiving their legal right to cancel contracts by offering "same day service" - he couldn't speak to that (of course). This a slimy ass company and if I treated a customer the way Travis (and Terminix) did to my wife and I - I would be out of a job rapidly. Stay far away.

Gary R.

Buchanan, MI

Buyers Beware! There Salesman Lie! They will tell you anything to get you to sign! Bad part is they won't do anything once you do! I wish I could give them...

Shak Azizov

Buchanan, MI

A year ago I had Terminix service agains termites. I was charge almost $2000 for 15-20 minutes job to install poision chemicals. Not so long ago I was called from Terminix to renew the insurance and schduled for an inspector visit 02/11/2025. Nobody showed up. When I called to Terminix customer service and gave to an operator my information, she right away hang up the phone. Second try to call had no success. The line was buzy. It is completely no respect and BS, even I was toll to be charged additional $300 for the inspection and refil poison chemicals. Never ever I will have any deal with terrible company and I advise to all people do not trast Terminix. No I see if they send me bill.

Donna Slater

Buchanan, MI

Approximately eight years ago, we had the local Laporte Terminix company spray our house for bedbugs. Well guess what they’re back and the reason why they’re back is because Terminix only sprayed one time and I read that one time is not enough. When the Terminix people left, they said we had no more bugs. Bull. Bedbugs go dormant and then they wake up. Well, guess what they’re awake and it’s getting worse and worse. it is severe. Thanks so much and now we can’t afford an exterminator!!!!! 😡😡

Tina N.

Buchanan, MI

Mishawaka Branch is the worst!!! Manager cannot even call and address issues that I have been having with the technician Patrick Walsh not showing up for...

Chen2000

Buchanan, MI

0 stars if I could. Either they are really slow at giving us a response or they are deliberately ignoring my calls. Paid for 3 services but we didn't get them. 300 dollars down the drain unless this business gets their act together and responds to me. (Been two months) Edit: it took nearly half a year but they did return the money back. Guess it took the extent of merging with another company and contacting a different manager not from this region. Won't be giving 5 stars as would have never happened if their specialist didn't lie about doing work, but I do commend them on giving out the refund.

Anita Kruszewski

Buchanan, MI

Our experience with this company- TERMINEX- has been horrible! We've had THREE no call no shows. They are suppose to be treating every two weeks- this has NOT happened. We had one guy not even use chemicals! You can only call one number and it's not the main office. They'll send an email to the manager. I was told they do not have a number to contact them.

april neace

Buchanan, MI

Would love to give zero stars!! This company was a joke apparently. How do you think you can run a successful business an not show up for appointments. Five phone calls later getting the run around a than telling me no one is coming and the office closed for the day. I will be contacting corporate first thing Monday morning. I will be getting services started else where! No wonder this company is merging with another company this one has done lost all there costumers. SHAME ON YOU!

Becky Miller

Buchanan, MI

Although I was disappointed to not have further notice that Terminex was coming to our home and consequently missed the indoor part of the service call, I was very appreciative that Landen C texted me and arranged to come back for indoor service. He was very professional, arrived in a timely manner, and was extremely helpful on answering any questions I had. Professional, knowledgeable and friendly service is the star point of a company. He represented all of those. He is the reason I rated you w 5 stars.

Chen2000

Buchanan, MI

0 stars if I could. Either they are really slow at giving us a response or they are deliberately ignoring my calls. Paid for 3 services but we didn't get them. 300 dollars down the drain unless this business gets their act together and responds to me. (Been two months)