Terminix of Bethlehem, IN

Dennis T.

Bethlehem, IN

I had an agent cold calling at my house yesterday -- a young man on a scooter. He didn't introduce himself -- I knew he was Terminix because of his shirt --...

Shauna H.

Bethlehem, IN

Worst customer service and follow-through ever. The first agent dispatched to treat my home for insects cancelled my appointment on a Friday and said he...

Kaela Anderson

Bethlehem, IN

Very nice technician, I feel like he listened to my questions and concerns. I was able to get an appointment the same day I called. I called back and talked to a manager about another service and he was extremely helpful! Been a few weeks now and had no issues at all! Will be a lifelong costumer!

jessica colley

Bethlehem, IN

Christopher provided friendly and efficient service when he was at our home! He worked quickly and answered all of our questions with a smile! We love to see him every month, and hope to do so in the future!

Landon Zook

Bethlehem, IN

Warning, avoid this company. Their service is terrible, and they have horrible communication. Basically nonexistence, told me they would call me back and never did..there salesman promises you services that will never happen... I had minor termite problems in my house and I trusted them with the process and after 3 years my floor started to go down. They charged me full price, but never fix my problem. And now they will not stand good for anything. ( The salesman told me they would stand good for any damage after they treated it) And after all the money spent with them, I have to do a complete remodel because of all the damage.

Mason Wilburn

Bethlehem, IN

I’ve been with terminex since we moved into our home march 2023. We found termites in the mulch and didn’t want that to spread. They came and put traps in to take care of the issue along with general pest. I was paying $32 a month for termite service. The one service I cared about the most since we actually had termites in the mulch before. Fast forward to now march 2025. The last service call I was charged for they needed a metal detector to find the traps but didn’t have one so needed to come back. Which like okay whatever no big deal. That service call never got rescheduled but they definitely kept my money. But then I realized we put mulch down of may 2024. How are they still covered if it’s been almost a year? So I started watching. The visit yesterday 3/18/25 the showed up walked the perimeter of my house with no metal detector and got back in their truck and left. They were here for 4 minutes……4 minutes. How can you do the service that quick and not even look? So now I feel like I’ve been scammed. Knowing they couldn’t find them last time I feel like my service hasn’t actually been done at least since may when the mulch was put down. None of the traps have been disturbed from what I can tell since then. So now I’m out about $384 for something that I don’t trust actually happened. So I have since then canceled service on termites and general pest. If all they are going to do is walk around my house I can do that for free.

Christina Kruer

Bethlehem, IN

Very disappointed. Continuing to take money but not responding to my calls. Say they are going to come spray and then don't show up. So I risk my job to stay home for their 4 hour window to get here and when they have showed up the job hasn't been done correctly. Terminix has been an absolute NIGHTMARE to deal with! Even tried to speak with a supervisor and never got a response!

Vicki Robinson

Bethlehem, IN

I really got scammed by them. After being told I had a severe termite problem I agreed to pay $6000 for service. I paid $4000 down and am paying the balance monthly. I happened to notice on my credit card that I was repeatedly billed over $140 by Terminex to come out once every 3 months to check for termites! So in 6 months I've paid this company $4846 not including the amount I financed. Do your homework people before committing to them. Make sure you have a complete understanding that it will cost you an additional $1692 each year for this company to come out and check for termites every 3 months. My question is what good were they if their initial treatment couldn't solve the problem within 3 or 6 months!!! Needless to say, I canceled my contract with them. I've never heard of a company charging this much each year to check their own work!!

Shaquille Hamilton

Bethlehem, IN

One of THE worst, no, THE worst experiences I’ve ever had with a company and/or service. Ended up paying 4K for services that i later found out were unnecessary and not needed. Even after gouging me for money, I had to call multiple times to have them follow up and carry out the services agreed on. One of the services I purchased they outsourced to another local company. The termite service that I paid for, I cancelled after a year and they CONTINUED to charge me months after the fact. From the top down, the entire system is subpar and I will stay far far away from Terminix going forward and I recommend you do the same. Look elsewhere.

Mary Duffy

Bethlehem, IN

Elicited the services of Terminix back in January to address a mouse problem. Was advised my vents needed replacing since there was over a dime shaped hole for them to get through. There was a complete lack of communication within the team on who my technician was supposed to be and once someone finally came they destroyed my vents completely and never returned to correct the issue. Brandon was the agent who did this shotty work. Edit: Unsurprisingly, the email provided in your business response fails.