Terminix of Coal Valley, IL

Steve Stone

Coal Valley, IL

Jim at Terminix has been helping me with a recurring ant problem for a few years and he provides the best customer service I’ve experienced in a long time. He delivers personalized service and is dedicated to solving my problem. He responds quickly and proactively follows up to make sure my issue is resolved.

Monica Forret

Coal Valley, IL

Jim is terrific! He’s very pleasant, professional, and diligent. Jim makes sure to contact you to make sure you will be home when he plans to arrive. He’s also flexible if you need a different date.

Cedar Management

Coal Valley, IL

Terminix has been excellent for our multi-plex property. When we purchased the property, we were dealing with ongoing bug issues that previous pest control companies were unable to get under control. Terminix truly went above and beyond — they made promises and actually kept them. Their service has been professional and prompt, appointments are reliable, and we saw results quickly. Levi is our service technician and he is great to work with. He communicates clearly about what’s happening in each unit, is always on time, quick to answer questions, and willing to make extra visits outside of scheduled service days when needed. Highly recommend Terminix for multi-unit properties and anyone looking for dependable, effective pest control.

Big Neck

Coal Valley, IL

I noticed squirrels tearing insulation out of my house near my attic. I called Terminix. Seemed like it was answered in a call center. The woman I spoke with clearly did not speak English as a first language, which is fine; however, that may have been the reason my phone number was documented incorrectly. I asked the woman if they do animal damage repair and was told that they do. An appointment was scheduled for the 30th, 10-11:30. I had to work, so my mom waited at my house for them. They hadn’t shown up by 11:30 so my mom called me and left. I checked my email and discovered I was emailed at 10:04 that they couldn’t reach me at the number they had for me. The number they had for me had an incorrect area code. I called Terminix, explained the issue, and we rescheduled for the next day. The woman read my phone number to me off their caller ID, and I was like, “So you can see my number?” Yep. I got a call later in the day from the technician (is that what they’re called?) saying he could come over now cause was in the area. I still was not home, but my adult son was, so I agreed. Tech came and left. My son said the tech said he can’t do anything but that he’d text me some contact info for contractors who can patch the hole the squirrels were getting in through. I never got the text, but why anyway? Do you or don’t you repair animal damage???? Waste of my time.

Kaylee Micu

Coal Valley, IL

I would highly recommend this company. I had the pleasure of working with Chris, Thomas, and his assistant. Everyone was kind and patient and answered all my questions. They took me around my home and showed me problem areas and how they cleaned the areas up. Great vibes all around and I look forward to working with them again.

Robert Ware

Coal Valley, IL

Edit: The response to my review must be a joke! We have been calling all year and had one response. We have tried and tried again this company is a joke! When we complained the initial treatment wasn't completed correctly with witnesses we got one spray treatment! Is that truly taking care of a customer? Then giving us the run around and ghosting us for a better part of a year and when we FINALLY get a response it's the sales person who says sorry you're out of warranty. I have delt with shady characters but this may be the worst! I was taken for $2600.00 not including the interest I'm paying. They half assed my initial treatment starting hours late because they forgot the trailer key! Has to find someone to cut the lock off for them. Then left early so they could make it to there dinner plans! Needless to say that multi thousand dollar treatment that we partially received didn't work. Called no help called again no help called again finally promised another treatment guy comes sprayed one time said him directly the others don't know what they are talking about! Well don't do that they are basically sub contractors and just about you so they get payed. Then when you call the main number they tell you them send someone out so you get ready rent a hotel for your family order out because you can't cook at home then never show up. After a few calls they have someone call us back and tell us we are out of luck because we are out of warranty! We've been calling for MONTHS! NO ONE HELPED US ALL THEY DID WAS SCAM US!

Betty Cavanaugh

Coal Valley, IL

Jim always does a great job. We have quarterly service. He texts a couple days in advance and shows up the day and time he told us he would arrive. He is a nice person and we very much appreciate his service!

Leesa Ballard

Coal Valley, IL

Detailed and precise very positive experience with Lori, Tonisha and Chance. Their knowledge and expertise in erradicating pests is ensuring we get to actually enjoy our holidays and start the new year off to a happier home. Many thanks you are all very much appreciated and grateful to be treated with dignity and respect. You ALL focused on us as well as our home!!! It wasn't about how much money you could get us to pay. The DIY suggestions will save us so much. We are sure this new partnership will always be a great experience.

Lisa Chandler

Coal Valley, IL

Jim Breneman has been my person for both of my houses for over three decades now. He is the best. Does a thorough job is courteous, nice and communication is the best with him.

OceanBabe2223

Coal Valley, IL

Chris Gama came out to look at my house. From the moment I spoke to him, he has always been good at communicating. He gave me a lot of information on what the problem could be (but had to see it first, of course). After he came out to my house, he discovered the problem and told me what steps I needed to take in order to take care of the problem. He knew what he was talking about and knew what he was doing (vs. other pest control places). Unfortunately, it is up to my landlord on what to do, but if I had to choose- I would definitely go this route with Chris. He was awesome and super nice.