Terminix of Underwood, IA

Yeah Yeah

Underwood, IA

Lee is the exterminator that has helped me and my family say good riddance to bedbugs. He’s very patient knowledgeable and overall a good person he has Took a tremendous weight off of my husband and I shoulders. We really appreciate it. We can sleep well at night now again and so can our kids again thank you. Leave for everything you’re awesome!

John Molina

Underwood, IA

Always appreciate the great service these guys provide! John Gaona is really friendly and great at what he does. He always makes sure that my home is taken care of. Also does some work on the outside of my home and taking down cob webs. I greatly recommend this company and they also offer affordable plans. Which makes it even better.

Molly Halligan

Underwood, IA

Lee has been very patient, thorough, professional, and kind. Im a lot to take, especially concerning bugs and phobias, and Lee met me within days of having my 3rd child (other moms will understand) and he was very clear and calm as I was a tornado of fear and emotion. I highly recommend him and would request him for service exclusively, should I ever need it again.

Ring tones on 4024992525 Hall

Underwood, IA

He was amazing how he got into my attic. I have other Terminex inspectors that have just said I can’t get up there. Their were just lazy. I have waited over a year for someone until Crystal got the inspection right away. His name is Jarred Petsch. He is amazing. So I better pay him well so he stays with your Company

Gregg L.

Underwood, IA

Do not contract with Terminix. If I had to do it all over again, I would select a local rodent control company. Terrible customer service. We hired Terminix...

Jessica

Underwood, IA

Both Troy and Lee were super knowledgeable and thorough in their inspection and explanation. They were friendly and answered all of our questions. My grandparents absolutely did not want anyone coming into their house but they were patient with my grandparents and made them feel comfortable. Great customer service!! As a bonus they made a change to their schedule just a little to make it work for my grandparents and to get out ASAP. They Gave updates on arrival and Showed up on time. I would 100% recommend them.

Anthony Calcagno

Underwood, IA

Overall a disappointing experience- last year we had some mice in the house and Terminix's inspector came out and was great. This year another pest issue popped up and I have been no-showed on two inspection appointments. The first one the inspector called me 4 hours ahead of my appointment window and asked if I could meet then, I said I couldn't but I would still be able to meet during the scheduled window. Once the appointment window came around, I did not hear from him again. I followed up with Customer Service to reschedule and they took my preferred appointment time and said I would hear back in 24 hours about my rescheduled appointment. I waited 2 days with no callback from Customer Service before I called back to make sure I was rescheduled. The rep confirmed my rescheduled appointment date/time. I have now been no-showed on my rescheduled appointment today, the inspector never reached out during the window as well. I will be looking for another company at this point because of the lack of promptness from the inspectors for appointments.

Darren Washington

Underwood, IA

The service I received was excellent ! The technician came and sprayed in a problem area on the back porch where I have ladybugs and flies and those water bugs. He sprayed the entire house. The only issue that I had was, I wasn’t expecting the technician! I canceled my appointment the day before Schedule. Terminix has a central office I believe that takes all calls no matter where you call from you’re not going to speak to the local Terminix company. Even though you may dial the local number it’s going to go somewhere else. Better communication would have resolved my issue. This incident reminds me to be a better communicator with Those I interact with daily. May it be family friends whomever better communication is something we all can improve.

7 Star Investments L.

Underwood, IA

This branch is a complete joke. Do not waste your time with these people. I have had to escalate to corporate for how they have put my account into...

Todd Youngblood

Underwood, IA

After setting up an appointment on Friday Oct 3rd 2025, set the appointment for Monday Oct 6th 2025 between 5pm and 7pm. That Monday, at 4:30 pm I received a call from a tech named Troy telling me that he was on his way back from Nebraska City, ( is 45 miles away ) and would not make it for the appointment. Seriously? you have plenty of time, give me a break. I returned his call only to get voice mail back to back. In his message he stated that he would make it the next day by 3pm. I called customer service to let them know he didnt make it again. The CSR messaged him a few times while I was on the phone asking him to contact me and to follow through with the appointment. Nothing, no show. I called again and spoke with another CSR that told me they would discuss the situation with a supervisor and that this was not acceptable. Still no response and a no show. What kind of company are you running? I'll tell you, it's a joke of a company, that's the truth. We got so fed up with the bs games from the company that we called another company and they showed up right away and took care of our problem. So I will say this, if you are looking for a reputable pest control company in and around the Omaha NE area that takes care of the customer then call Greenix. Terminix is the worst. What a joke!