Terminix of Kapaau, HI

adelbert agno

Kapaau, HI

Shawn from Terminix is great. Super friendly, showed up on time, and knew exactly what he was doing. He explained things in a way that actually made sense and didn’t rush the job. Really solid service all around. Would definitely recommend him.

Maka Arcangel

Kapaau, HI

BEWARE of the Agents that come to your door especially “Luka Badie” he was friendly and diligent in getting me to switch to Terminix and seemed to be hooking us up with a better deal claiming that he would pay the cancellation fee of a pest control that I was contracted with already, yet now I’m stuck with my cancellation fee stating that it wasn’t paid. I contacted Terminix and they said “Door Knockers is a separate entity from Terminix. As such, any representations or commitments made by their team would need to be addressed directly with them.” I haven’t gotten any response from Luka Badie or the so called Team.

JimMori Mori

Kapaau, HI

Terminex were professional and carried out the Project on time with no problems. We are very satisfied with the results. All the dry wood termites were eliminated through their specialized high heat treatment.

Maka Arcangel

Kapaau, HI

Luka was friendly and diligent hooking us up with the best services. Rodney did a great thorough job inside and outside of our home.

Nicole Bartolome

Kapaau, HI

After a year of service, our pest issue remains unresolved. The technician who visited our home was always respectful and friendly, but the products used only seem to suppress the problem temporarily rather than eliminate it, perhaps by design to keep customers reliant on ongoing treatment. Cancellation is also incredibly difficult. There’s no way to do it online, and after waiting over an hour on hold, the customer service representative I finally reached made inappropriate, suggestive remarks. Even after I told him his comments were making me uncomfortable, he persisted and tried to excuse his behavior by saying others enjoy it. Overall, I would not recommend Terminix.

Linda

Kapaau, HI

Winston, my technician, is so excellent. He is professional and kind and always explains things and responds to my texts and phone calls. He also gives great advice. I would give him 6 stars!

Kevin K.

Kapaau, HI

The Local Terminix rep.is friendly and knowledgeable . Unfortunately they use a 3rd party pest service. I can understand getting behind and running into...

Ryen Cruz

Kapaau, HI

If I could give zero stars, I would. Terminix Hawaii is hands-down the worst pest control company I have ever dealt with. Their customer service is a complete joke, their technicians are unreliable, and their treatment plans do not work. After MONTHS of dealing with these clowns, my pest problem is worse than when I started. I scheduled multiple appointments, and they either showed up late, rescheduled last-minute, or didn’t bother to show up at all with ZERO communication. Taking time off work for nothing? Thanks, Terminix. The salesperson promised a comprehensive pest treatment plan, regular follow-ups, and guaranteed results. What I got? Half-baked treatments, rushed appointments, and zero follow-up unless I called repeatedly to beg for someone to come back. I was overcharged for services that were never even completed. Trying to get a refund was like pulling teeth with the endless phone calls, being transferred around, and absolutely no accountability. Still no resolution to this day. When someone did show up, they barely inspected the property, sprayed around the edges like they were in a hurry to leave, and didn’t address any of the actual issues I raised. I’m pretty sure a can of Raid and a YouTube tutorial would’ve been more effective. Despite months of “treatment,” the pests are still here. Terminix made it abundantly clear they have no idea how to handle local infestations. Roaches, ants, centipedes are all still crawling around like nothing was ever done. Terminix Hawaii is a total waste of time, money, and patience. You’re better off hiring a local, reputable pest control company that actually cares about your home and your sanity. I regret ever signing that contract. Please learn from my mistake. DO NOT TRUST TERMINIX.

Paula Glass

Kapaau, HI

We have Terminex spray around our house 4 times a year to keep roaches and centipedes (and any other creepy crawley thing) out, George (our Terminex Tech) is wonderful and does a great job spraying around the house, he answers all our questions and is always on time. We recommend the Terminex Company to anyone needing bug and/or termite treatment.

Vicki

Kapaau, HI

Our experience was exceptional. Ant infestation treated not just in and around the house, but also adjoining hedges that were infested. We will be continuing our use of Terminix regularly.