Terminix of Durham, CA

Chantal Freeland

Durham, CA

1 star for the poor communication within the office and 5 stars for Jay Gill, our technician who came to our house. When I made our initial appointment, it was scheduled for 9am. When that time came, no one showed up. I waited about an hour and a half before calling for an update. Unbeknownst to me the appointment had been rescheduled for another week out. I had not been notified and had my house prepared as requested. Everything possible was taken off the floors and mostly stored on top of the beds and couches. I was not about to put everything back only to redo it in a week so, I had to live with the mess and sleep on a sliver of bed surrounded by boxes. My rescheduled appointment was for a 1pm slot. Fortunately I get off of work before then so it would work. The day before I received a text from the technician saying that he would be at my house at 10am! I returned the text stating that my appointment was for 1pm. Apparently the office did not communicate with the technician and that 10 was his only availability. So, on the day, I had to take time off of work to open up the house. Major inconvenience once again. Fortunately, Jay Gill our technician was superb. Professional, informative, with excellent customer service. He is the reason that we are continuing with your company.

Donna Gladden

Durham, CA

Service technician was absolutely awesome. Great customer service, very friendly, helpful and informative. I would enjoy having him return. As for the experience on the phone caling Terminix, absolutely NOT awesome. Unable to hear the options when calling, how do you choose when you can't hear the choices? Then when you do get a live person, you can't hear them because the line is breaking up. Oh then call back and get hung up on when they attempt to transfer you to someone who is supposed to be able to help. Hope my yellow jackets are gone.

Liz Smith

Durham, CA

We’ve had four visits from Terminix. Jay, who tackles bugs, is fantastic! He’s very communicative, professional and friendly. However getting timely communication or any communication for the monthly services we’re paying for is ridiculously inconsistent! The Operations Manager even came during one of Jay’s calls, appeared to be listening to our concerns, said to text him directly for timely service……and has not responded!

Cantor Lisa Levine

Durham, CA

The national scheduling office scheduled an appointment then I didn’t get confirmation so when I called back the agent told me I wasn’t even on the schedule!! I live in a seasonal home so having that appointment was my first priority when I arrived. The second agent was very helpful and actually got me an appointment the day it was promised, albeit in the afternoon. Jay Gill is my service man and he did a fantastic job! He’s friendly, thorough and knowledgeable and I really appreciated him. He promised that the exclusion manager would contact me to set up a visit and that still hasn’t happened.

Veronika Jackson

Durham, CA

Scott is amazing. He is honest, did a great job spraying, and went above and beyond to make sure I got the services I needed to help with a mice issue. He does so well with following up after every visit even if its not him being there and makes sure I get what I need to be taking care of. I would recommend Scott from Terminix and he made signing up for terminix for my first time a pleasant experience.

Joan Price

Durham, CA

Jay Gill was awesome, on time got the bees gone and warned me not to go out right away. Definitely will call and ask for Jay if I need help in the future. Thanks Jay!

Denise Madland

Durham, CA

I used Terminix out of Redding and they have been great. We had carpenter bees and boxelder bugs. Steven and Zachary came out today and were friendly, professional and did a great job. I would highly recommend them.

Gail West

Durham, CA

Your crew is awesome and you need to pay them more. They are all smart, thoughtful and service minded. I’m self employed so I know how big corporate greedy structures work. I’m going to bet this corporation is grinding them down with corporate policies. Let them flourish!

Eric Mortenson

Durham, CA

Andrew is always on time, and does a thorough job. He is friendly and professional. I appreciate the “heads up” texts and calls, as well.

Julie Houchins

Durham, CA

Terminix services the business I manage near Crescent City. Their representative for this area is so professional and reliable. He promptly addresses any concerns I have between my regular monthly appointments should I need him. Really glad to have Jay taking care of us. Good job Terminix!