Terminix of West Memphis, AR

Scott Passmore

West Memphis, AR

Had a wood infestation scheduled for 8 am to 330 pm. No show .. no call.. the customer service agent couldn't get the store manager or tech. to answer their phones. The customer service got in touch with the tech around lunch. I waited all day.. and this company does not care. The entire system is set up to where you can’t get a hold of anyone but a customer service rep. No one else. Never will use this company again.

AK

West Memphis, AR

UPDATE: What do you know, Terminex responded asking me to email the same useless email address I was told to contact the first time, where I was told it was a social media email. I am contacting my Attorney General! Do not do business with Terminex! THEIR PRODUCTS DO NOT WORK & THEIR TECHNICIANS ARE USELESS!! Horrible company!! Do not hire. Terminix has been coming to my house for 7 months now & I STILL have ROACHES. THE PRODUCTS THEY USE SUCK, THEIR TECHNICIANS SUCK & ARENT KNOWLEDGEABLE AT ALL!!! Corporate CANT BE REACHED BC THERE IS NO PHONE NUMBER FOR CORPORATE. I spoke to Marquita this morning & once again my local office was emailed. Marquita said if my local office doesn't reach out to me, she will contact me, basically to tell me a technician will come out again to do the same lousy job with the same USELESS CHEMICALS. This is what I was told the last time I contacted Terminix & NO ONE EVER CONTACTED ME!!! I left a previous review & Terminix commented asking me to email them. When I did this, my email was responded to stating it was a social media email, yet I emailed the same email that was listed in the comment to my review. This company DOES NOT CARE & NO ONE IN CHARGE CAN BE REACHED, INCLUDING THE CEO BRETT PONTON. DONT WASTE YOUR MONEY ON TERMINIX!!!!

K Taylor Hair

West Memphis, AR

?For about 3 weeks me and Terminix have been going back and forth over my attic insulation work. The price of this work was $10300 which I paid in full. This is the before and after of the work that was done to say I am displeased and want and all my money back is an understatement. Yes I contacted them they agreed to fix it and did not fix it. Yes I’m getting my money back asap. I hired and wanted professionals this is what I got. ??? Trash and just a mess. Who was suppose to clean this. Why?

Jerry Dickinson

West Memphis, AR

The worst customer service ever. I have been waiting on someone to come to my house for over a month now. When I call to schedule someone to come out I’m told that someone will be in touch with me in 24 to 48 hours and nobody calls or texts me which is the way I asked to be contacted by. I have been told this three times now and no response. The third time I received a text messages at 1 am telling me that they could come by that same day from 12 to 4 and I did not reply because I was asleep and then at 11:30 am the tech showed up and I was not home so I told him that the following Monday would be good and he said that is good. Monday came and nobody showed and no phone call or text. I am very dissatisfied with all of your services and will never recommend your company to anyone. I still have not heard from anybody to tell me when they are going to come back.

Mary Mackey

West Memphis, AR

After twenty years, I have finally terminated Terminix. Their local offices are impossible to contact. Instead, if you have a question or a problem, you are shunted to a central call center where you never talk to the same person twice. You can spend hours on the phone trying to remedy a simple problem and still not have it communicated properly to the local branch office. For example, I took a day off work last Friday to wait for a Terminix employee to show up to deal with a fungus problem under my porch. He/she was a no-show. After long conversations with the central Terminx people (who did not allow me to speak to the local branch office), I managed to determine that Terminix had scheduled the visit for the wrong date, mistakenly putting October 27 instead of September 27. They acknowledged their error and offered to reschedule, but from the central office, they could not confirm that the new date they had given me would work for the local office which they said would "call me." The local office never called. When I recontacted Terminix Corporate Central in Memphis, I found that 1) They had never scheduled the new date 2) They still had someone coming to my house on the cancelled (and impossible) October 27th date. In other words, I had spent hours trying to deal with their mistake, and they had not managed to correct it. Stay away from Terminix. They are dysfunctional, non-responsive, and unreliable. Heaven help you if you have a problem. Terminix won't.

ashley beals

West Memphis, AR

I can’t believe I’m actually back writing about these people. They already messed up my AC now I’m finding out that they didn’t effectively complete my service. Terminix I have paid OVER $6,000 for insulation repair with them because they claimed that this was the only resolution for the rodents. This repair was 4 months ago. It is now September and I still hear rodents in my attic. Not to mention, I did call for someone to come out to see what’s the problem, someone comes out then proceeds to tell me he set out 3 traps in my attic and that there isn’t any entrances that they could get in and he doesn’t know how they got in and pest control would have to come out.. ummmmmm. Why didn’t they come out from the start. They sold me a dream. I feel bamboozled. This is unacceptable and a waste of money. I should have read the reviews but I didn’t so I’ll blame me for this one.

Rosalie Regalado

West Memphis, AR

I had an issue with Terminex service in Napa. I had a series of no-shows from Terminex technicians. I requested to speak to management via customer service about the issue. Finally, a customer service agent kept me on the line and was able to get through to the corporate office to have a manager call me back. There are 3 managers handling Terminex. One of the managers, Fred, called me back. I explained how my service had not started after 5 scheduled times due to technicians not showing up. I wanted a reimbursement for the first 3 months . He assured me that if I kept the service, I would not have to pay for it. Dexter, the technician, came out 2 times. I scheduled a 3rd time, and I arranged for my dogs to be moved off the property while Terminex sprayed. But Terminex scheduling department took it upon themselves to move my date to a day when I wasn't available without telling me. I was livid when they charged me $170.00 for the 1st 3 months. I requested to speak to a manager again but received the run around. Notes that Fred promised to note but never documented any free service for the 1st 3 months. So, customer service said they could not reimburse me. And that I would have to request to speak to a manager through online service, and I would receive a call back within 24 hours. I never received a phone call. I canceled my Terminex service because corporate does not manage the company for Napa Valley efficiently. They deliver empty promises. They do not notate issues on customers' accounts efficiently so that customer service can see the full history of conversations. And, managers are inaccessible to customers. Bad service- no thank you

B. Turner

West Memphis, AR

AUGUST 2023 UPDATE: I tried the CHAT feature on Terminix one more time to resolve my issue. COLLEEN DWOREK, Customer Service Rep finally took the time and called me and she fixed my problem that has been going on for more than 6 months! Finally, someone who cares about me. It wasn't difficult for her and she has been with the company since 2001. THANK YOU, COLLEEN! YOU GET 5 STARS! Give her a raise!! I also thank Dennis Corley for all of his help during this past six months. I am upping my star rating only because of Colleen! JUNE 2023 - I love my technician! Have been a Terminix customer for almost 19 years. All was well until I “bundled” my termite service with pest control. For some reason they had to give me a new account number. That was November 2022. Since February 2023 I’ve been trying to get my old and new accounts merged to no avail!! I’ve chatted with and spoken to customer service twice. Each time I was assured they would be combined. I’ve spoken to the Pensacola (FL) manager Joe Mendez and he was of no help whatsoever. I have email from Terminix telling me the accounts should be merged within 48 hours and now it’s June 2023 and I still have no access to my current account and my old account “died” last November. THIS IS RIDICULOUS. Love my service technician and he’s talked to his boss and the manager. He’s done more than he should have to do. I will more than likely CANCEL MY SERVICE completely since I can’t get this resolved and no one cares. I’m a retired disabled US Navy woman veteran and I’m not a happy camper! Pest control is excellent; customer service is the worst!

Jennifer Tinnell

West Memphis, AR

This is the first ever negative review I’ve written. I thank god (even though I’m not religious) that I don’t have to ever hire this company again. The amount of stress with dealing with incompetence is not worth any job. Please stay away from this branch. The managers are incredibly incompetent and disorganized. I was quoted an encapsulation job that was supposed to take 2-3 days. The project ended up going on for over 2 months. I had to reach out every single time to schedule anyone to come to my house. Half the time, workers would show up and have no idea what they were there to do or they would send out the wrong person. I will say the workers were nice and seem to do a good job. My main concern is with the managers that can’t do there jobs, which seems very easy to do. Because the job took so long and was so stressful, I asked for some money off through customer service. They said the branch managers would reach out within 72 hours. Shocker, they did not reach out. I called them over a week later to ask what was going on and he said he would call me back. Another shocker, did not. Really terrible branch. Stay far away if you want to work with someone professional and effective.

Basic Brooklyn

West Memphis, AR

My husband and I hired terminix to come out to our home for a mice infestation in our attic and for mice in the kitchen and other parts of our home. They took out our old insulation and replaced with insulation that they claim deters rodents but mice are having a field day in it. They have dug tunnels and there is visible evidence of droppings throughout the insulation and everywhere on the floors of the attic. Technicians have been to our home numerous times and have yet to figure out the issue because we still have evidence of mice. Our final straw was when they sent out for the last time two young technicians that didn’t do anything but go up to the attic and then lied on their report that they saw no signs of infection or rodent droppings. These technicians have never been to any of the previous appointments but could have seen droppings as soon as they opened the door to our attic and didn’t look anywhere inside our home. Almost every appointment we have made the technicians are never on time or call us hours past the scheduled time to let us know they are not coming and we would need to reschedule. I explained to the agent on the phone that when they come it was emergent and that the problem needed to be solved immediately and absolutely nothing was done when the technicians came! We have trapped more mice since the start of service than before we even had them come out the first time. We also used their tick service and still get ticks off of us and our pets. These services are costing us thousands of dollars and they are denying us any kind of refund! You wouldn’t keep taking your vehicle to the same mechanic numerous times to be serviced if when you got the vehicle back you had the same issue. Therefore we refuse to have the same company come back numerous times when the issue is still the same and has yet to be fixed. We have video and picture evidence of mice we have caught and dropping. If they continue to refuse us a full refund we will be contacting both a lawyer and the better business bureau!