Terminix of West Memphis, AR

Leigh Shabazz

West Memphis, AR

First, I keep receiving texts from Terminix techs saying they are coming to my house for an appointment the next day. These are appointments that I have NEVER requested. My original appointment, the technician did not show up within the time slot, and I missed time from work for NOTHING. Ever since they've been reaching out with appointment times that I have NOT requested. Tonight, I got a text from PHILIP CLARK saying he was coming to my house for an appointment. I responded that I will not be home and he needs to not show up. He then calls me and for the first time someone explained that the service requires 3 appointments from three different techs. Terminix NEVER communicated this to me. Philip asked if he could still come out for the appointment. I said no because I am sick of the poor communication from Terminix. Philip then got emotional and told me don't go online and set appointments I don't want then hung up in my face like the rude crybaby he is. Again, I never requested an appointment beyond the first one that didn't show up. Nobody at this business can explain why appointments are being set for me that I did not request. I'm glad I told him no because I wouldn't want someone like him in my home anyway. Philip is the reason I will never use Terminix.

Myriah Mancillas

West Memphis, AR

If I could give 0 stars I would. This company charged me twice and never rendered service of any kind. They sent a bill saying they sent a tech who serviced the exterior of my house and no one has even been to my house. Check your cameras people because if you have services provided by Terminix your probably not even getting service done properly and being charged anyway. 👎

Landon Marshall (Decipleking1)

West Memphis, AR

The reason why I’m giving these guys a bad review is because of their customer service as well as their fake promises and the breach of contract they end up putting the bait stations around my home and I end up having some termites in my home that was eaten up my wood floor They came over and did a floor test said it’s because I had a little water damage moisture in my floor and by my front door, I told them that it wasn’t like that when I left and I came back from out of town then they proceeded after I had a video termites inside of my home then they then they say That my the reason why I end up having termites because I had water and I told them that there’s they trying to make every excuse in the book not to write up a claim for termites to replace my floor. I believe that termite Terminix is not a good company. I believe they’re not trusted. I believe they’re only in for the money I paid $1000 to put down Terminix bait stations then they gonna try to charge me. That’s what that which is their words to charge me to put the trench around my home and after in the insurance policy supposed to said that hey if you have no questions, ask if you’re not having termites or something like that, you know we’re gonna take care of it and then try to offer me a pest control on top of that And you know I just don’t believe that they’re the best company at all. I really believe that they owe it to the Memphis area in every Terminix company. I’m highly upset and disrespected in my own home. The CEO and the CFO should be the same of the shelves as human beings for this type of company.

Eric D. Nemons

West Memphis, AR

So far No Good. 3 visits still have a problem in Baltimore. After 4 months the rodents came back to my wall. My house is 120 years old. The first technician was fine. The last two, not so much. If I have to hear I didn’t observe any activity again I’ll pull my hair out. Scheduling is disorganized. A tech showed up and the supervisor hadn’t called me to confirm the follow up. We have been on a 2000 dollar rodent control plan with a year guarantee for 5 months and no resolution. The techs need more training! Supervisors need to follow up and not ignore calls! This is a nightmare experience. As of 8.12.25, we have not heard back from management regarding our rodent issues!

Eric D. Nemons

West Memphis, AR

So far No Good. 3 visits still have a problem in Baltimore. After 4 months the rodents came back to my wall. My house is 120 years old. The first technician was fine. The last two, not so much. If I have to hear I didn’t observe any activity again I’ll pull my hair out. Scheduling is disorganized. A tech showed up and the supervisor hadn’t called me to confirm the follow up. We have been on a 2000 dollar rodent control plan with a year guarantee for 5 months and no resolution. The techs need more training! Supervisors need to follow up and not ignore calls! This is a nightmare experience.

St Mary’s community health Clinic Stmarys

West Memphis, AR

I was a loyal customer over a year and a half. My wallet got stolen so the card I had on file no longer went through . Once I received a new card and requested a resumption in services.An inspector came out and said oh we don’t install with foam under the house. Well I always had foam. So I called the office in Houston Texas and now the run around begun. Michael S. a supervisor informed me he would escalate this matter and someone would get back in contact within 24hours. A week went by and I spoke with nasty Tracy C. Who refused to allow me to speak to a supervisor because I was no longer paying them every month for a service that I should never have used. I have requested a refund with Michael S. So now I will see if I can dispute a year worth of charges for a fake service that Terminix did not have the knowledge to provide. If you need pest control use Orin or Bullwark. Terminix doesn’t even have a BBB rating

Eliza Denise Royal

West Memphis, AR

I'm not happy with the billing process. The first person I spoke to was a female. She said I owed for several months. She typed or I could hear typing the whole conversation. Frustrating. The second guy told me he had prompts to read and could not research or resolve. The third call was the helper. She explained four billing cycles for different services. It is still confusing. There should be one bill, with each service broken down. I've had to buy my own stuff with wedding funds.

Bre Clark

West Memphis, AR

China Beach is a service worker for this company and she pulled into my driveway and did not acknowledge the person that came outside to greet her and let her in to my home as I had to work. She decided she would roll up her window and call my phone 3x, I work a job that doesn’t allow calls I could not answer which is why I made sure someone was at home of age, and when I did not answer she just pulled out the driveway and left. No explanation no nothing and as far as customer service is concerned I received nothing but “ I submitted a request for a supervisor to call you back”. I had to demand or a refund multiple times before it was finally completed and said it would take 48hrs to get confirmation. I am livid. I am trying to make my home habitable due to issues that are not my fault and this company just made things a hell of a lot worse. 0/10.

Syed Abdullah

West Memphis, AR

Extremely Disappointed – Poor Service and No Resolution I hired Terminix in New Jersey to address a raccoon issue in my attic, but after three visits, the problem was never resolved. Each time, the technician arrived unprepared—either without the proper-sized ladder or the right trapping equipment. Rather than addressing the actual issue, he simply sprayed disinfectant in the attic and left without communicating what was done. Despite multiple follow-ups, I continued to receive vague excuses. One scheduled appointment was especially frustrating: instead of a technician coming to resolve the issue, I received a call from a sales representative—completely unrelated to the service I needed. I paid over $1,000 and still have the same problem I started with. Based on my experience, I would strongly caution others to explore more reliable wildlife control companies before choosing Terminix.

linda maloney

West Memphis, AR

My terminal guy is Kyle and he is friendly and does a great job. He takes time to make sure you are satisfied with the results.