Terminix of Gainestown, AL

R. Mack

Gainestown, AL

Our Was wonderful as always. However, he appeared unannounced not counting the 10 minute heads up I received that he Was "on the way". Therefore, we were NOT prepared Resulting in only a partial treatment.

Ermelinda Burkett

Gainestown, AL

I have been using your service for the last 20 years. You guys have had some really good employees and some not so good through the changing of time. I really appreciate Pete his kindness his professionalism. I don’t have to ask him to do something. He already gets it done. Taking the web off around the house sprained inside and out. And being nice and patient with my dogs. He lets me know before he comes and when he’s outside, it is much appreciated. When you are asking in your survey, which service did I get? It is my three month routine sprain. I’m not really quite sure which one it qualifies under your question.

Mike Couch

Gainestown, AL

Guy was friendly and very knowledgeable. Great interpersonal skills. I had a very good experience with him. Thanks

Austin Rolin

Gainestown, AL

We contacted Terminix specifically asking if they could treat fruit flies/house flies. We were told yes. The first technician came out and did nothing more than spot-spray individual flies he happened to see with a handheld aerosol can (no explanation of what chemical was used) and left us one sticky trap. That was the entirety of the “service.” We were then charged $191, which we have not paid due to the lack of any meaningful treatment or results. A second technician was later sent out, who only sprayed around the house and left. No improvement, no explanation, no real treatment plan—just another charge of over $100, which we also have not paid. We still have the same fly problem we originally called about. I attempted to contact Terminix twice to explain why we would not be paying for services that were ineffective and did not match what we were promised. Both attempts went nowhere—I could not get through to anyone who seemed capable of addressing the issue. Now, instead of resolving the problem, Terminix has sent a letter threatening to send us to collections. Paying nearly $300 for someone to spray flies on sight and leave a single sticky trap is unacceptable. Poor service, poor communication, and even worse customer support.

Sherika Dortch

Gainestown, AL

The service is very good and Zollie is very cool and nice. He asked what kind of problems I was having and wherebout. He treated the problem and explained what he was using for the problem and took care of it.

Linda Hayes-Trent

Gainestown, AL

Ken thoroughly sprays each time he comes to our home. He is personable, answers any questions we may have, and ensures nothing more is needed before he leaves. We trust him and know we have the BEST Terminix employee ever.

Peggy Watson

Gainestown, AL

The men were very professional and knowledgeable. They removed a yellow jacket nest where yellow jackets had made a nest in one of our walls. I highly recommend this company for your pest control services.

Kerry Keenam

Gainestown, AL

Ken is a GREAT Individual. He’s always attentive and helpful and addresses all my needs immediately. Y’all are lucky to have such an Exemplary employee! Thanks Ken. Kerry

Elaine Reaves

Gainestown, AL

I would not be without this service! Peter is our pest control guy and he is always so nice. He is very thorough and goes out of his way to please us.

E. Matthews

Gainestown, AL

Peter, who does my service, is excellent! he takes extra care to notice all issues around my house, both inside and out. He is always courteous, great at communicating, and he goes above and beyond and all ways!