Terminix of Brookside, AL

Cao Mai Lan

Brookside, AL

I am very satisfied with Terminix and the excellent service they provide. My pest control technician, Jason, is outstanding. He is thorough in his work, friendly, and highly professional. He is always on time and consistently lets me know before he arrives, which I really appreciate.Jason's communication is excellent, and he always takes the time to address any questions or concerns I have. He is also willing to go the extra mile to help in certain situations, which shows his dedication to providing exceptional customer service. I truly appreciate his hard work and would highly recommend Terminix, especially because of technicians like Jason.

Ashley Thurston

Brookside, AL

They essentially stole over 1,100 dollars from me. I scheduled an appointment for July 2nd for a termite treatment in a couple of rooms. They were eager to swipe my credit card at an inspection a few days before. On July 2nd I called on my way to confirm the appointment. The agent confirmed it was on the schedule from 3-5pm. I sat at the residence for 2 hours. No one showed up. I called, upset for having my time wasted and asked for a manager to call me back. No one called me for over a week. I called again yesterday July 13th. . The people on the phone are useless. I made it very clear I was upset for services no rendered for 1,100 while termites are still eating away at my house. I asked to speak with a manager and no one has called. I will be reporting them to Florida Department of Agriculture and Consumer Services as well as caling my credit card company to stop payment if possible. Do NOT use them. Use Orkin or someone else. They are awful and they don't care about you or your house.

Jennifer Farmbry

Brookside, AL

So far, my experience with Terminix has been great. Jason is my technician, and he is both diligent and knowledgeable. He takes the time to thoroughly assess the situation and really focuses on getting to the root cause rather than just providing a quick fix. I appreciate his attention to detail and commitment to doing the job right. Highly recommend!

Jason Schermerhorn

Brookside, AL

We hired Terminix for rodent exclusion and remediation services and paid $1,385.93. While some initial work was performed, critical portions of the contracted services were never completed, including sanitization and trap servicing/removal. We ultimately had to remove rodent carcasses ourselves after the service was left incomplete. The attached photo is one example. What has been most disappointing is not the incomplete work itself, but the complete lack of follow-through afterward. Over many months we made repeated calls to Terminix's customer service line, repeatedly requested contact from local management, contacted the salesperson who sold us the service, and sent written correspondence seeking resolution. The salesperson advised that he had informed his manager of our concerns, yet no manager ever contacted us. Despite numerous attempts to resolve the matter directly, we received no meaningful response for months. Only after filing formal complaints and initiating a credit card dispute did a local operations manager contact us. Unfortunately, despite promptly returning his call and leaving multiple voicemail messages, we still have not received a meaningful response, refund, or resolution. To be clear, this review is not because a company made a mistake. Mistakes happen. This review is because key contracted services were never completed, repeated requests for assistance went unanswered, and meaningful management involvement only occurred after regulatory complaints and a dispute were filed. Customer service is not measured by how a company performs when everything goes right. It is measured by how a company responds when things go wrong. Based on our experience, Terminix failed that test. I cannot recommend this location based on our experience.

Gina G

Brookside, AL

After clearly describing the service I expected (one time flea extermination) via phone, they still sent a sales person to my home to try and sale me more services. He wasn’t too pushy yet I declined. The ONE TIME service was performed by a great technician (Jason). I received a call a week later pushing services. I declined again. They did a follow up service per the one time service that I’d already paid for. They called a few days later attempting to again sell me more services. I declined. A week later I find that Terminix stored my credit card in their files, and signed me up for monthly services. I called. Gave them an earful and had them reverse the charges. I believe they did this because I live in a 55+ community and they thought I wouldn’t notice this. BEWARE

Dante Flipper

Brookside, AL

BIGGEST SCAM EVER!! This is the WORST service I have ever had; a 16 year old at McDonalds would provide better service. None of the technicians are prepared or do their due diligence. The Home inspector did not inspect my garage, and guess what, that’s where all the rodent activity was. (I found out the issue myself) The traps expert did not take pictures of where the traps were located so when they sent a new technician to check they asking me where are the traps, and the technician did not have tools to go under into the crawl space. (Called the office to get this rectified, to no help) The insulation was put in before the rodent were exterminated and they did not clean up the mess left. There was rat poop left in my house and garage that I had to clean up after they left. Called the office multiple times with these issue, could not speak with a manager, and was hung up on multiple times. If I could refundI would do it heartbeat. A COMPLETE WASTE OF MY MONEY AND TIME!

Tom Brodnitzki

Brookside, AL

If you have Joe Ortiz coming to your house, good luck. I don't have an attic or crawl space. I thought I heard something moving around in my walls / roof. Joe came out and "looked around" for maybe 15 minutes. He determined I had rats. There is a large tree that slightly hangs over my roof and when asked if it could be squirrels jumping down/running on the roof he said that maybe 5 total times its turned out to be squirrels. When the guy came out to "fix" the problem, he covered up some minor spots. He also said there are no rats and its just the squirrels like I previously asked about. Paid way too much for a patch job. Never recommending Terminix to anyone and hope people call more than one company, learn from my mistake. When I reached out to Joe, he never responded once. I hope a senior salesman at my company would at least give a customer a contact number to reach out to

deborah sheard

Brookside, AL

Although the second treatment has not been completed yet I feel extremely confident in the services I have received to date. Having a knowledgeable technician who took the time to address all my questions and concerns really put me at ease. The contract guaranteeing the issue would be resolved—and the fact they return for a second treatment—gave me confidence in the service and overall treatment.

Timothy Decker

Brookside, AL

Paid them to wrap my trailer so a rat would stop getting in. The missed 2 spots and will not return any of my calls. I would not use them as they will not fulfill their contract. Very unprofessional company.

Michele

Brookside, AL

A big thanks to Hayden for his great work! He rechecked our attic to ensure we have no more rats. He was thorough and very nice.