“I would like to render a complaint before I pay my bill. Employee came to our house around the 12Jan2018 did an inspection of the house. A few days later we received the report and assumed everything was ok. My husband was home at the time and Employee did not say anything about anything. A few days after received the report come to find out that there was a few things that needs to be inspected and fixed. We did not understand after reading the report. I therefore called the office only to get a VERY RUDE employee saying if you read the report you would have known you should have rescheduled for re inspection, he proceeded to tell me all the home owners are like you they do not read the report they try to blame it on me. I told him I did not understand my husband was home, he could have ask him to move things so he could have re-inspected. He could have been a little bit more professional by telling my husband what needed to be done the day he was there. There was no live termites, only a few spots of dry wood which had been there since the last inspection. We could have removed the or cover the damaged wood. I felt because this was a FREE estimate for the VA for our loan he was being a bully and unprofessional because it was a free estimate. He did not show my husband any termites and did not state it needed re-inspection. I feel that $975 is very excessive for having the person come to spray and remove wood and was there for lest than 1 hour. I felt they were charging us for 2 inspections and 1 repair and spray even though the inspections were suppose to be FREE, this is how they get there money. I am a Retired Veteran and I will make a formal complaint with the state of California Structural Pest Control Board for bait and switch. In 2016 we had another company report and it also stated there was drywood and it was removed at that time also that same area was treated with the same chemicals for less than half what was charged. I did not realize I should have went to that company because I felt there would be nothing wrong within a 2 year period. I feel I should not have to pay the entire amount possibly half. I felt again a bait and switch to get the job done for my VA loan. Thanks from LBC”

Robin B. via Google

“I am actually giving zero stars. I dislike giving bad reviews but.... I called Stanley for rodents at a rental house. Oscar the pest control man was supposed to call me before he got there. I told him several times I wanted to be notified a few minutes before he arrived. I happened to pass by and saw his truck. He told me the TENANT told him NOT to call me. I am the owner and pay the bills. I will never use Stanley again. I am very angry! Reply to reply He did not forget I spoke with him the same day and the day before and the day before telling him to call. I needed to get in the yard and see damage. This is an undesirable tenant and he listened to her. I had to raise the rent and she screamed at me and yelled at my back as I walked away. She has dog poop all over the yard and that is what attracted the mice. She has a pit bull and I cannot get in the yard. She also had Oscar put something on holes in the garage and it looks terrible. I had told Oscar I would take care of it after she moved. But she is still there.”

Linda H. via Google

“Writing on behalf of my mother: “Alberto was my technician from Stanley Pest control. I am so pleased at how thorough he was. He crawled under the basement to do all the work he had to do. He explained everything well. He did an excellent job and I highly recommend him to my friends.”

Ricardo V. via Google