Orkin of Shelter Island, NY

Virginia Cantres Estrada

Shelter Island, NY

I cancelled my service in February after Orkin was continuously unable to resolve my mouse problem and tried to charge me for a "follow up visit" when follow up visits are free. It is almost a year later and look who just sent me a bill after trying to access my property and being told to leave. DO NOT WASTE YOUR MONEY HERE. I dealt with the regional manager about my issues and still nothing was resolved.

Johnny Heredia

Shelter Island, NY

Christian, the technician who came out to deal with my Black Widow Spider problem was extremely informative, and he was well versed with these particular pest. His knowledge and the ability to relay the information to us was excellently, executed. Very professional and a great reflection of the kind of company I want to handle such a delicate problem.

Raquel Payne

Shelter Island, NY

I recently had Orkin come out to remove a wasp nest in my front yard, and the experience was great. Jorge, the technician, called ahead of time, which I appreciated. He arrived on schedule and finished the job in about 15 minutes, which was incredibly efficient. He was professional, knowledgeable, and made sure to explain what he was doing throughout the process. The only reason for not giving 5 stars is that I would have liked a bit more information on long-term prevention, but overall, I’m very satisfied with the service and would definitely use Orkin again. Thanks to Jorge, my yard is wasp-free!

Siouxe F.

Shelter Island, NY

Phenomenal experience; from the ease of scheduling quickly, to the attention & service provided by Christian D. He was both professional & personable as well as extremely knowledgeable re yellow jackets, their nests & extermination. In addition, he patiently answered more than many questions, in detail, as well as provided very clear follow up care as well as preventative measures! Honestly, it was a pleasure having Christian perform the work. It was educational & of course a relief to not see anyone buzzing around today! I'm Very Grateful & would highly recommend Orkin Pro, as well as Christian D.

LE Mendelson

Shelter Island, NY

Don was exceptionally good. Very knowledgeable. Don came again for a follow because there was still a problem. He went way beyond the call of duty in helping me. He was great Don was a genius in figuring out how to solve my insect problem

Jeremy Ashton

Shelter Island, NY

Solid, Professional field tech/exterminator. But the office/management/billing side of things was horrible. I was charged for a month of service I never received and had continued isssue scheduling with this office. After several calls and eventual confirmation I moved my service, I was still charged on the original appointment date. Then no one showed up for the date the appointment had been moved to. After all the calls, just trying to reschedule online did nothing and that date was not followed either. I had to call and make a third appointment to try fix all this, another no-show. I gave Orkin several chances, but through repeated no-shows and my poor experience with scheduling over the last several months, this office lost my business.

Marjorie “RoseApple” Bibbs

Shelter Island, NY

My initial call was very pleasant and friendly. I told Valerie about my Bee problem and she was wonderful. The appointment was quick and thoughtful. Christopher our technician was professional, courteous, and friendly. He explained the entire process before starting the procedure. I am very happy and by the way; the cost was very reasonable.

Greg S

Shelter Island, NY

We requested the services of Orkin to help eradicate the rodents from our home. I spoke with Austin which set our appointment and told us all the particulars in a professional manner. Errol who was our service technician was cordial and thorough. His professionalism immediately drew my attention. He carefully explained his game plan and proceeded to meticulously engage each room and the complete exterior on the foundation and the basement in all the necessary places to treat. He was easy to communicate with and did so with a smile. I highly recommend Orkin and their team for your extermination needs. Austin and Errol should be commended for their outstanding work ethic.

Nicole Rios

Shelter Island, NY

Orkin is the worst company I have ever dealt with. They only care about getting you to pay for the initial contract rather than continuing business. They won’t return calls, do not show up for appointments or are many hours late when they actually do come. They always say we cannot handle your issue during this call, someone will call you back. I never once received a call back. They schedule you for service on the online account management page and then just keep changing it for a later date when they don’t show. This is done without a call or text to the homeowner. They collect your monthly payment without fail though and then you have to jump through hoops to get a refund. Do not waste your time or money on Orkin!

Sandra Cardalena

Shelter Island, NY

Technician was supposed to come back and spray the backyard however, he never returned on the first visit. He only sprayed 3/4 of the house never entering the backyard never ringing the doorbell. I wanted him to come in because we have little flying bugs inside the house, however he never rang the doorbell or came back to finish the service, I also was going to ask for more glue traps for my basement, but I never saw the guy just got a text that he was here Very dissatisfied customer treatment