Orkin of Strafford, MO

Kristy Graf

Strafford, MO

Our tech is awesome! Derek Campbell is very personable and takes care of all our pest control needs. He does a great job and doesn’t interfere with business while he treats our building. Highly recommend Orkin and Derek!

Durbin Family

Strafford, MO

Please, please, please do not choose Orkin. It is incredibly disappointing that this location gets to benefit from the trusted Orkin name simply because the company has been around for so long. That reputation is exactly why I chose them. I assumed that such a well-established company would provide reliable, professional service. I was completely wrong. This has been, by far, the worst service experience I have ever had. I had concerns from the very first appointment. The technician did not seem professional, did not appear to understand why he was there, and could not explain anything about the account or billing process. I asked basic questions: Was there something I needed to sign? How would they receive my card information? Was there an online account I needed to create? I could not get clear answers. Against my better judgment, I continued with the service, and the experience only became worse over the next few months. Communication within this company is almost nonexistent. No one at the local office ever seems to be available by phone. The only people I have been able to reach are customer service representatives who are not local and cannot fully address what is happening at this branch. I was also never clearly told that I would receive two separate charges, one for $50 and another for $75. When I discovered mice in my home, that was the final straw. I specifically explained that I only wanted humane solutions used. I have previously experienced the horror of finding mice trapped alive on glue boards, so I made it extremely clear that glue traps were not to be placed anywhere in my home. While I was in a work meeting, my husband let the technician inside. Sure enough, glue boards were placed in the house. I had to leave my meeting, run out, and make them remove the traps I had expressly told them not to use. I was then told that someone would come to inspect my home. I explained that I work remotely and have dogs, so I needed the inspector to call me first and schedule an appropriate time. I was promised that he would. Two days later, Fernando arrived at my house without any warning. He never called and never scheduled the visit. Although he was polite, the unannounced visit felt intrusive and overwhelming. He completed an inspection of my entire home and then left without explaining what he found, what he recommended, or what anything would cost. I received absolutely no breakdown of the inspection or proposed services. The most unacceptable part of this entire experience, however, has been the unauthorized charge and service after I canceled. I canceled my service approximately one month ago and also turned off autopay through my account. Despite that, Orkin charged my card another $150 and sent someone to my home to perform a service while I was not there. The attached video shows that autopay had been turned off. A company should not be able to continue charging a customer or performing services after that customer has canceled. This is not a minor customer-service mistake. It involves my money, my home, and a service I explicitly canceled. I have reported the situation to the appropriate consumer-protection agencies because it needs to be investigated and addressed. Whether this happened because of a serious system failure, complete internal disorganization, or something else, it is unacceptable. It also makes me wonder how many other former customers may have continued to be charged without realizing it. Orkin may respond to this review and say that they would like the opportunity to fix the situation, but at this point, the damage has already been done. From the lack of professionalism and communication to ignoring my instructions, arriving at my home without notice, failing to explain an inspection, continuing service after cancellation, and charging my card after I disabled autopay, there is no reasonable way to restore my trust in this company. Please save yourself the stress and choose another pest-control company. I genuinely wish I had.

Austin Haney

Strafford, MO

Not pleased with the service and support. Originally called due to mice and ants. First “setup” visit was $148 and then after they performed the service I was charged an additional $10. No big deal but thought it was odd. Three to four weeks later didn’t really notice a difference at all so called and tech came back out and admitted he didn’t spray the right stuff but will now. I asked about mice bait stations and he said they are on back order but will bring them next visit. Cole next visit ants have gotten better now that the right stuff was sprayed but I was then charged $76 to have bait stations added and was never informed that it was an additional charge. Seeing as the main thing I needed was for mice and all they placed originally were sticky traps. So essentially I payed $156 or so to have a few sticky traps placed around and for him to spray the wrong stuff. Then monthly fee of $90 doesn’t even cover to have exterior bait stations or mice repellent spray used. On top of this I have the monthly mosquito service and was originally informed that it is safe for animals just to be told when the tech comes he can’t do it for the backyard due to animals. So I pay $90 a month for what? To have bug spray on half my exterior. Still working on getting the $76 refunded after over a month and will be canceling service as after almost $500+ it has not been worth it.

Dean Kuntzelman

Strafford, MO

To whom it may concern!!! I paid 3400.00$ Dollars to get rid of Bed bug's. Never got a follow up or even a call for that matter & I still have the problem. Thank you Orkin for absolutely nothing!!! You have 3400.00$ of my money & I still have the same issues. I WILL LET THE WORLD 🌎 KNOW THAT YOUR BUSINESS PRACTICES ARE NOT WHAT THEY SHOULD BE!!! COME FIX WHAT YOU WERE PAID 3400.00 DOLLARS TO DO & ILL GIVE YOU A BETTER REVIEW. BUT UNTIL THEN??? ILL TELL THE WORLD WHAT A CRAPPY JOB YOU DID!!!!!!

Casey Woodruff

Strafford, MO

Kyle was very professional and personable. He did an outstanding job of checking everything and treating accordingly. All my questions were answered, and he even took the time to show me the difference in roach species lol! Also, he treated two houses for us in one trip. Highly recommend Orkin.

Courtney Krueger

Strafford, MO

Best service from start to finish. Very easy to set up an appointment, and they keep you informed the day of to when they’ll arrive. Staff is so professional and informative. John was incredibly knowledgable and thorough, and was so kind in answering a lot of questions! I would recommend to anyone that would need a service done!

Jeremy Morrison

Strafford, MO

Thomas our Orkin professional was just that, very professional and knowledgeable in what he did. He did an amazing job with caring about my pets while doing his job as well ! Great experience looking forward to having him back to get our issue under control.

Truman Towers

Strafford, MO

The tech that arrived at our site was professional and courteous. It would be very helpful in the future to be told if the tech needs access to the apartments on their visits as we are required by law to give the tenants 24hr notice prior to entering the units.

Cindy Granadeno

Strafford, MO

This company has been great since the start. They provided us a great quote and affordable quote and are very communicative when they come out. Thank you Thomas for such great service today. They are very professional and know exactly what they are doing!

Genesis Lackey

Strafford, MO

Warren was a delight! He was thorough! He took the time to explain stuff to us, went way out of his way to serve us. 2+ hours travel time on the weekend because of the emergency we had!! His attention to detail was so comforting. Their customer service in the beginning was such a pleasure to deal with! 10/10 recommend!