Orkin of Waterville, MN

Jonathan Palmer

Waterville, MN

All the technicians have been great. Working with Josh currently. I am very pleased with his work and professionalism. 5 stars!

Everett Curry

Waterville, MN

My Orkin tech was Isreil Hart. He was thorough as can be since I initially contacted him. Explains everything, allows me to walk through with him while he's doing his job and very funny. Would definitely recommend this Orkin tech.

Karen

Waterville, MN

This company is very amazing, I used another pest control company at first they really did what they need but then they got very sloppy and things got out of control. I called orkin and the very next day before christmas time they came out the gentleman was just amazing and spent 4 hrs working none stop on my house. Then before the person came to the house that day I got a phone call from another person from orkin that was already scheduling a new appointment after the new year to look farther into more stuff. ... Very amazed at this service.

David Steffen

Waterville, MN

We first started with Orkin several years ago when we were having some mice in the house. The technician who came out was very thorough, he capped gaps in the corners of the siding, found and obstructed other potential entry points and was all around really great. Unfortunately after that guy our experience with Orkin has not come anywhere near that caliber. They auto-schedule appointments without asking us what day works, which is especially a problem since we started working from home. They don't call before they come. When asked to perform an examination for entry points, most of the technicians now just take a casual walk around the exterior and say "you have trees, must be the trees" regardless of how close the trees are to the actual house. They bring no skill, no time, and no analysis to the inspection. Half the time when they come, they won't even place more traps when asked to. On a recent trip, the technician wouldn't look in the attic, saying that Orkin was now requiring a $50 fee for any time a technician gets on a ladder, despite already paying for each appointment. On the final visit I asked the technician if we owed anything, since I was planning on canceling. He said no. But when I called to cancel immediately after, there was a charge on the account somehow, which they have insisted that I need to pay despite the tech at the appointment telling me that I didn't owe anything, and despite the final appointment being useless. What does Orkin do to deserve the fee? No idea. Way overpriced, literally does nothing when asked and tries to charge extra for the basics. I do not recommend.

Aaron Restrepo

Waterville, MN

Chris the phone rep was amazing and helpful! He was able to get me an expert onsite within hours. Andy, the expert was informative, meticulous and thorough. I am very grateful for Orkin!

Mary Kaufman

Waterville, MN

Upon referral from friends, I signed up this morning and the first service call was this afternoon! The gal was professional, informative, upbeat and friendly! She addressed immediate concerns and advised of what was next (inspection). We are very impressed with Orkin’s service and pricing!

Samantha Beck

Waterville, MN

So far our experience has be great! It was the first time for them to come out. (Seven more times through out the year) our tech was very friendly, informative, thorough and professional. So far we are very pleased with our service and glad for the peace of mind.

Kelly Bloom

Waterville, MN

We called Orkin because we noticed a few paper wasp nests around the house. We have small kids and dogs and didn't want to risk exterminating them on our own. Our agent showed up promptly and was incredibly helpful. He was such an expert and we feel GREAT about the service and definitely recommend.

Anders Olson

Waterville, MN

My experience with Orkin was mixed but generally was positive. I had a dangerous issue with yellow jackets as they were accessing my living space from the outside. I called Orkin and they were able to get someone out the next morning. It would be $350. In the meantime, I tried to tape the hole closed that the yellow jackets were using to get into my home. When the service person arrived the next morning, he made me feel very dumb for having used tape and ultimately was rude. He got to work on the issue and finished within a few minutes. He said it should be all good in the next couple of days. A week goes by and I was still having issues with the yellow jackets inside and outside. I called Orkin again and they sent out another person the next day. This was still covered by the original $350. This service person was amazing. She just asked where the problem was and got to work. She sprayed everything down and even knocked some of the bees out of the air. She plugged up the hole and went on her way. The problem was solved in mere hours after that. I saw no signs of yellow jackets inside or out. It was incredible. Overall, it seems that like any company, Orkin is only as good as the service person they send out. The second person was amazing and took care of the issue in minutes. The first person had no idea what they were doing, made me feel dumb, and let the issue remain for another week. The phone customer service was great and kept me calm as they sent out the service people. I recommend Orkin. Just make sure they actually solved the issue before they leave.

S Bailey

Waterville, MN

Both the inspector and the pest control technician were thorough and explained things to me. Very professional and respectful of my home. Treatment was just yesterday so reserving one star until I know for sure wasps are gone - but great knowing they guarantee for 30 days so I can get the team back at no cost if needed.