Orkin of Richmond Hill, GA

Natalie Sickles

Richmond Hill, GA

First impression is not great. I contacted Orkin for specific needs, was told over the phone that an inspection would be done and needs would be addressed. I wasn’t told I needed to call again separately to schedule the inspection. Cole, who came out to spray seemed lost on and had no intentions of spraying in drains or addressing any of the concerns I called about until I asked specifically and directly about those tasks. There was either a misunderstanding, or I had too high of expectations going in. I think it’s a little of both. Hopefully when the inspector comes tomorrow we can address concerns again.

Melvin On Tybee

Richmond Hill, GA

Wonderful! They took care of the termites immediately for my rental property. They were respectful of my guest’s schedule and communicated every step of the process so I understood what was going on and how they would treat the property. I would give a million stars if I could!!!

Mo

Richmond Hill, GA

Ben is such a sweet and patient man. He was very precise and made sure to let us know we would need to stay out of the house for a few hours. The ONLY reason we won't be booking again is because we're moving. One of the best highlights of our last weekend in Savannah 🥹☺️

Annie Ward

Richmond Hill, GA

Thanks for the great service! I was very pleased with Darris and his assistance. Every thing was explained as they performed their work. Looking forward to to seeing them next week.

Abby Novinski

Richmond Hill, GA

We recently set up an account with Orkin and spoke with Kelsay. She was so helpful and the sweetest! Any question we had she was so quick to answer! She was the absolute best and we look forward to being a customer just based off of speaking with her!

Kevin Quat

Richmond Hill, GA

Impossible to coordinate a courtesy call. Multiple requests. They just go and bill. I tried to call. Many times. I’m on hold now. I cannot get you on the phone. Update they closed me out professionally. Thank you.

Haley Grajiola

Richmond Hill, GA

Ben did a great job. He was polite and wore shoe covers inside the house. He was very thorough and got done pretty quickly. Will definitely continue to use them!

Elizabeth Heath

Richmond Hill, GA

Terrible!!! I have paid my bait disk coverage clear to 2027. So now i feel trapped to finish the contract, or start all over with another company even while im still covered by them. They came out on time, so i gave them one star for their promptness. But thats where it ends. They sent a young person wearing the orkin uniform, yet admitted to me that he is new and knows nothing about the service and is there to learn. So we both waited for the manager to come. I don’t understand why if he knows nothing, like he said, he didn’t ride with his trainer when his trainer came alone with an empty passenger seat. 🤷‍♀️Anyway, he started using a long spiral tool on my front lawn and creating a huge mess, which he said he would fix. His fix was a kick or two with his boot. So I had a mess to later clean up myself. We got in an argument over how he was carelessly tearing up my grass. His answer was I shouldn’t have disks if I care about my lawn. To make a long horrible event shorter, we were on the phone with his manager and we decided to not use the spiral tool to avoid anymore damage and next thing I knew he was leaving. I asked, where he was going. He told me he was not doing my service. It was my understanding after the call that they would complete the service without the damaging tool. Instead a decision to leave. I’m guessing I offended him because I did not want the tool to tear up my lawn. This is not good customer service skills to be training his new employee with. I felt bad for the new employee. He even had a shocked look on his face by his trainers rudeness towards me. Orkin used to be such a good company. But in my opinion, it has gone down. He should not be taking my needs for the service personally. He is there to perform a service. Not to stand there righteously, telling me what he’s going to do to my house or walk away. I am very upset about the time and money lost with this service. And letting my friends know what a horrible experience I had with this company.

Harriett Renee Williams

Richmond Hill, GA

I had a raccoon problem. When Animal Control, Animal Safety, and the Department of Natural Resources said they couldn't help me , I reached out to my own termite inspectors, Orkin. They came out, assessed the problem on Wednesday and on Thursday morning a racoon was in the trap they had set. In just one day my problem was solved! I am forever grateful to Orkin. They're not your average termite and pest controllers but on occasion ...they're on the wild side!😊

Nurse XRP

Richmond Hill, GA

Mr. Terry has always been very nice and respectful of people homes. He takes the time to answers questions and explain each treatment. As a sign of respect he always offer to take his shoes off before entering at the front door. I really appreciate that. NurseXRP @ Richmond Hill.