Orkin of Richmond Hill, GA

Kevin Quat

Richmond Hill, GA

Impossible to coordinate a courtesy call. Multiple requests. They just go and bill. I tried to call. Many times. I’m on hold now. I cannot get you on the phone. Update they closed me out professionally. Thank you.

Haley Grajiola

Richmond Hill, GA

Ben did a great job. He was polite and wore shoe covers inside the house. He was very thorough and got done pretty quickly. Will definitely continue to use them!

Elizabeth Heath

Richmond Hill, GA

Terrible!!! I have paid my bait disk coverage clear to 2027. So now i feel trapped to finish the contract, or start all over with another company even while im still covered by them. They came out on time, so i gave them one star for their promptness. But thats where it ends. They sent a young person wearing the orkin uniform, yet admitted to me that he is new and knows nothing about the service and is there to learn. So we both waited for the manager to come. I don’t understand why if he knows nothing, like he said, he didn’t ride with his trainer when his trainer came alone with an empty passenger seat. 🤷‍♀️Anyway, he started using a long spiral tool on my front lawn and creating a huge mess, which he said he would fix. His fix was a kick or two with his boot. So I had a mess to later clean up myself. We got in an argument over how he was carelessly tearing up my grass. His answer was I shouldn’t have disks if I care about my lawn. To make a long horrible event shorter, we were on the phone with his manager and we decided to not use the spiral tool to avoid anymore damage and next thing I knew he was leaving. I asked, where he was going. He told me he was not doing my service. It was my understanding after the call that they would complete the service without the damaging tool. Instead a decision to leave. I’m guessing I offended him because I did not want the tool to tear up my lawn. This is not good customer service skills to be training his new employee with. I felt bad for the new employee. He even had a shocked look on his face by his trainers rudeness towards me. Orkin used to be such a good company. But in my opinion, it has gone down. He should not be taking my needs for the service personally. He is there to perform a service. Not to stand there righteously, telling me what he’s going to do to my house or walk away. I am very upset about the time and money lost with this service. And letting my friends know what a horrible experience I had with this company.

Harriett Renee Williams

Richmond Hill, GA

I had a raccoon problem. When Animal Control, Animal Safety, and the Department of Natural Resources said they couldn't help me , I reached out to my own termite inspectors, Orkin. They came out, assessed the problem on Wednesday and on Thursday morning a racoon was in the trap they had set. In just one day my problem was solved! I am forever grateful to Orkin. They're not your average termite and pest controllers but on occasion ...they're on the wild side!😊

Nurse XRP

Richmond Hill, GA

Mr. Terry has always been very nice and respectful of people homes. He takes the time to answers questions and explain each treatment. As a sign of respect he always offer to take his shoes off before entering at the front door. I really appreciate that. NurseXRP @ Richmond Hill.

Lori Ryan

Richmond Hill, GA

This was the first experience with orkin. Very impressed with the initial visit and the detail taken. Jerald was awesome. Very polite, thorough and updated to our services. Jerald went above and beyond. Great job!!!

Evette Hester

Richmond Hill, GA

Orkin is always reliable. They do excellent work and call backs if you are not satisfied. They have great attitudes and very customer friendly.

Debbie Sanchez

Richmond Hill, GA

Orkin has been literally the best company! Specifically our tech that comes out (Joanne) has been responsive , professional and will explain every thing that is being done in a way a simple consumer that has no knowledge about pest control understand. She's super! I contacted her for an emergency treatment she got back to me within a few hours and was scheduling me for the same day! Customer service is a HUGE thing lots of companies lack and she is a 10/10. Give her a raise Orkin.

Wendi Sturgis

Richmond Hill, GA

Kevin is THE MAN! We had two other companies come out to help us put a game plan together for our our drywall termite situation and he was the most honest, straight shooting and clear about our situation. He is so respectful, kind, thorough and thoughtful. One of the best service people I have encountered and we have four homes and deal with a lot. I can not say enough great things about him and Orkin. The booking process was also super easy and efficient.

Jason Mack

Richmond Hill, GA

I really appreciated my initial phone call & appointment with Orkin. The lady I spoke with on the phone was kind, informative, clear on everything. My appointment was with Carolyn and she explained everything to me, showed me things and made me comfortable with my decision to use Orkin. A friend suggested I use them and i went with the decision and I feel like did the right thing. Highly recommend.