Orkin of Sun City West, AZ

Jennifer Hernandez

Sun City West, AZ

I will never do business with orkin again. I have never left a review but the way they handled my account and problems were very unprofessional. I had contact them 2 weeks postpartum for an issue I was having. When I originally called I was told this wasn’t a contract nor an agreement. I would pay month to month and can cancel anytime. When I tried cancelling I was told I couldn’t because it was a contract and I had to be with them till June of 2026. I was already Irritated because I was never made aware of that when I asked for a manager to call me no one ever did. I just spoke with them yesterday and I asked when I was able to cancel guess what they told me I could cancel at anytime . So you’re telling me I could’ve cancelled when I originally called. The customer service part of it is horrible it’s like they don’t notate conversations. They made me pay almost a full year of service I didn’t even want from the beginning it’s ridiculous! I wouldn’t recommend to anyone. You’re better off going to another company.

Jeff Steele

Sun City West, AZ

So gar so good. My orkin guy, Jose has been great. He checks in and also, I have not had any ant or rug Beatles at all since the last treatment.

Karis O'Hare

Sun City West, AZ

Been using Orkin for a few years now and I feel like we have had Miguel pretty much the whole time. Miguel is FANTASTIC! He’s personable, remembers us, our previous issues and the house. Would recommend to anyone. Bugs have not been an issue since starting to use them and when we once had bugs come back, they were out here earlier than scheduled the next time to address it.

Kerry Mitchell

Sun City West, AZ

They arrive clean and well dressed. They are very professional, well mannered, and educate you on your service thoroughly. They are well trained and really know what they are doing which instills confidence that the customer made the right decision choosing Orkin.

Shirley Klinkhammer

Sun City West, AZ

Rafael did a very thorough job. I told him that I saw a couple of cockroaches in the back yard so he used granular and liquid. Amazing job as usual.

Phillip LeRoy

Sun City West, AZ

While we've been customers for a good number of years, I personally didn't have much interaction. Things have changed recently, and I have to say, these guys are top notch! The Technician, Roberto is by far the most client centric person I've encountered in a very long time. Excellent Customer Service and Delivery. Notifications are sent out in a timely manner and the work gets completed and bugs be gone! I also had an opportunity to call the office with some account updates and again, staff are amazing! Thank you!

LAURA L

Sun City West, AZ

The service took care of our pest problem, so they get 5 stars for that. But since our first meeting/evaluation, nothing that we were told has been accurate. They have scheduled extra appointments we were not told about, they switched techs which they said they never do. Dealing with the “office” or main number has been frustrating. Trying to get them to cancel the extra appointments that our tech did not schedule with us has been a hassle and they didn’t and wouldn’t cancel that appointment. I had to call the initial salesman to get that extra appointment cancelled. They have some internal issues that they need to work out. We’ll see how the rest of the year goes.

Alyssa C

Sun City West, AZ

Great service! Ryan is absolutely amazing, always on time, extremely thorough and if I have extra needs, he takes care of it with zero issue. The office ladies, whom I have had to reach out to a couple times for scheduling issues, are always sweet and kind, and change the dates with ease. I am very pleased with Orkin. More so that my house is bug and critter free!

Renee Mcgovern

Sun City West, AZ

Absolutely love our tech Luciano! He is always so pleasant, prompt and helpful whether he is at our property doing service or not. We can always reach out to him directly if we have any issues or questions!

Yolanda Rivera

Sun City West, AZ

A week ago, I had the bimonthly service, and after three days, scorpions appeared. I called, and they immediately came to fumigate again... Good service, and Rafael, very friendly, answered my call. Thank you very much.