Fox Pest Control of West Islip, NY

Rashad Cureton

West Islip, NY

I’ve been a customer of Fox Pest Control for over three years, and I couldn’t be happier with their service. Every technician who has come to my home has been extremely kind, professional, and thorough. The level of customer service is always outstanding — whether it’s the technicians in person or the team you speak with over the phone, everyone is receptive, helpful, and genuinely cares about resolving any issue. It’s rare to find a company that is this consistent, but Fox Pest Control delivers every single time. I highly recommend them to anyone looking for reliable pest control with top-notch customer service. Definitely worth the money spent.

Lloyd Sussman

West Islip, NY

Everything from start until cancellation was shady. I was pressured by a door to door salesman to get this package that would “cover everything”. When I really needed them, I called about a bee problem. They arranged a service for the bees that initially were outside my home and have now have made it inside. Cancelled due to weather. Then when I called them back to reschedule they sent me someone that day. He calls on his way and said he was told it was for fleas or something very incorrect. He examined the issue and sprayed “something” in my house. The issue got substantially worse in the last few days. I called back for further treatment (that the tech promised me) and the company claimed I was not covered for the service and after a 30 minute call, i was told “I’m not sure why they sprayed but you are not covered”. I asked for my money back as I was sold coverage verbally that I did not receive. I now had to call in a real professional company to protect my family from this bee issue that happened quickly. I wouldn’t use them myself…you were warned

R Anderson

West Islip, NY

First let's thank Mr. Medina for his quick response and his great customer support. He checked the area and explained how he would handle the situation and that eased my mind. I truly appreciated his thoughtfulness, and expertise involving the Hornets issue. He exemplified the customer service I am used to and this made me know choosing Fox Pest Control was best. Thank you once again for getting rid of those pesky Hornets.

donm2303

West Islip, NY

We recently worked with William Koumoutsos on an urgent need. He was prompt, very friendly, extremely knowledgeable and very detailed. He listened carefully, explained things very clearly, and thoroughly treated the property. The service provided was exceptional. William clearly cares deeply about his customers! His work ethic is beyond reproach.

Jordan Cannata

West Islip, NY

Fox is incredible. They are very thorough and very knowledgeable. Joe Casteleneto is super professional, courteous, knowledgeable, and truly cares. I'm more than satisfied with Joe's service and the company's.

Rob & Jaime

West Islip, NY

We are new to Fox. Mario was very knowledgeable, helpful and reassuring he could help with our recent issues. I would very much appreciate having Mario Garay be our only tech for service. It is important that we feel comfortable with someone in our home and property. Mario has been to our home a few times now and knows the ins and outs of the property and pest issues. No matter how much you document we always feel the need to explain the issues and property over and over to other techs. Please just send Mario and please schedule 1st stop services. Much appreciated!

Fang Lu

West Islip, NY

I’m not someone who usually leaves long reviews, but I feel compelled to share my recent experience with Fox Pest Control. Pest issues are common in Long Island during the spring and summer, and there are many companies claiming to offer reliable solutions. I’m curious—has anyone else had a similar experience? We’ve been paying for Fox’s premium home protection service for over two years. While we didn't have major issues in the past, they routinely came for quarterly treatments. At the time of signing up, we were promised same-day service, a pest-free guarantee, and unlimited visits until issues were resolved. Wasp removal was explicitly included. However, when we recently faced a serious wasp infestation, the service quality dropped dramatically. Starting around June 6, we began hearing noises—like something gnawing or drilling—coming from the ceiling above our bedroom window next to the head of our bed. It was disturbing enough to affect our sleep. We called fox pest control on June 6, and two technicians came to inspect on June 10. They said it wasn’t termites, but still tried to upsell us an expensive termite package unrelated to the actual problem. We declined. Soon after, we noticed wasps flying into the eave outside our bedroom window. We suspected they were building a nest in the ceiling space. On June 13, another technician came. I explained everything and asked whether he could access the attic or use a ladder to reach the eave. He refused, saying he only removed visible nests (like those hanging from trees) and could only spray some insecticidal dust from the ground. The treatment did nothing. The noise got worse, and the wasps became more active—buzzing and chewing day and night. We still couldn’t sleep. We called again, and on June 19, another technician came. He was polite and more informative, but used the same ineffective method—just spraying dust. There was no follow-up, no escalation of treatment despite no improvement. Then things worsened: we found a dead wasp inside the house near the window, and stains began to appear on the ceiling, suggesting internal damage. I could literally see wasps flying into the eaves from my bedroom window. The buzzing grew louder, spreading from one part of the ceiling to the entire room. Even my baby daughter hears it now. Can you imagine trying to sleep with that kind of noise above your head? Out of desperation, I called again on June 21. I asked for a real professional who could assess and treat the situation more seriously. But so much for “same-day service”—the earliest appointment they could offer was June 24. They claimed this time they’d send a technician along with a service manager. I sincerely hope they finally fix the issue, but after almost two weeks of ineffective treatments, I’ve lost confidence. If you’re wondering how big a wasp nest can grow in two weeks, you probably already know the answer. The buzzing is now constant, and I’m physically and mentally exhausted. I’ve resorted to sleeping with earplugs. This is not the kind of support I expected after being a loyal customer for over two years. What bothers me most is the lack of urgency and professionalism, despite their advertising promises. A reliable company should stand behind its guarantees and support its customers—especially when real problems arise. I’m still holding on to hope for June 24, but if there’s no resolution, I’ll be forced to look elsewhere for pest control. I’ve attached a photo showing the wasps entering.

Susan Ashworth

West Islip, NY

Joe C, on 6 / 14 / 25 came to inspect my home about my annoying ant problem, I have a contract with Fox Pest Control that I recently signed up for, Joe C arrived on time, I showed him the problem areas . He went right to work and took care of the problem. He's a very nice guy very thorough and easy to communicate with. The next morning I checked on the areas that were treated, I was very impressed to see one tiny ant ,shortly after no activity noticed. I do believe that's a job well done.

Lauren Varolian

West Islip, NY

Fantastic service! The professionalism of the technicians, communication is top notch. They were courteous and extremely knowledgeable. I am extremely satisfied with the installation. Their communication systems are fantastic. From the automated text messages to emails... you can tell Fox Pest Control cares about their work and staying updated with technology standards. They are highly recommended.

Jamie G

West Islip, NY

Joe was very professional. He treated what he could because he found termites in front porch and living room. He sent message to his manager as per his notes and said I would receive a call from him by the next day at the latest. Its been a week and I assume the manager is not calling to ever address the situation. Someone else called to see if I wanted mosquito treatment. Basically nobody is addressing what I need. Just cold calling to sell me other treatments. Im surprised but lately there has been a complete lack of customer service and I may look elsewhere for my pest control.