“I would love to talk about my experience with this company and their work... unfortunately (or fortunately), I didn't actually get to use them. It all started when I made an appointment for a Wednesday which was my day off. Someone called the previous day to make sure I would be there for 9am as my appointment was made. 9am comes the next day... and so does 10. By 10:30 I called and spoke with a woman that tells me that my appointment is actually for 1:30pm. Well that doesn't work for me as I've scheduled my day around this appointment to begin with. So I assumed that mistakes happen, so I cancelled my Wednesday appointment and rescheduled for Saturday as my wife could be home to let them in. Friday comes, and I get a call to - again make sure someone will be there - and what happened Saturday for our appointment? No one showed again. Excellent. When I called them, they told me that I did not have an appointment. Really? So who called me to confirm it yesterday? Weird. They then told me that I could not get someone out until Monday afternoon at the earliest. Well at this point I was fairly annoyed and decided to check out other options. To my dismay, those options were actually more expensive. I decided to just give them one more shot. So I called them again and when I requested to make an appointment, the guy on the phone seemed puzzled as to why I would call him. Then, he said that the person that does that (makes appointments?) is not available right now but I could leave a message on his voice mail. Again... just odd. So I have him transfer me, only to get a message that says he'll be out of the office for another week! Yeah, thanks but no thanks. I'll spend twice as much to get someone to actually show up and get the job done. Seriously, these guys have to have their reception cleaned up. Massive communication breakdown somewhere.”

Matt H. via Google

“These guys are no good. Don't rely on the hypes of the website or other reviews. I had the most terrible experience with CTPC folks, just this month when I used them to exterminate rodents and squirrels nesting in my attic. These critters cut the wires to the burglar alarm system which already cost me plenty to fix. There was also a peculiar foul odor in the master bathroom, so I called CTPC because I already had them for bug spraying my house and yard and they were pretty good at it for years. Relying on the hypes from the website and disregarding other Exterminators ads, I decided to engage them for critter control. Ryan from CTPC promptly came and showed me all the possible causes, entry points on the roof and outside walls and all the evidence he found in the attic and then he gave me Solution proposal with an estimate for $1300. The estimate seemed too high for the solution offered compared to other estimates but without questioning, I signed the Contract. Two young guys were despatched for the job couple of days later. These "kids" found no dead or live rodents in the attic and so sealed up the entry points, laid bait traps in the attic and scheduled for follow up visits. At the first follow up visit a week later, no critters were caught in the bait traps but the foul odor in the master bathroom was still there. We were sure something died in the attic. Upon demanding immediate attention, CTPC tech Blake was sent the next day. He found a dead squirrel in the attic above Master bath. The carcass was removed and the attic was deodorized but the rotten stink was still there in the bathroom the next day and was even more repulsive. Upon demanding immediate attention, Tech Blake was sent again, only to find no solution. He said the dead carcass is behind the walls and he can't do anything about it. Obviously, the rodents that were left behind in the attic could not escape and died from dehydration and starvation. Blake said he can only deodorize the bathroom with more chemicals and CTPC can help no further and there are no guarantees. I felt ripped off after paying 1300 dollars. The whole extermination approach was sloppy and unprofessional. No squirrel cages nor one-way traps were placed to catch or drive away the critters before sealing all the entry points although charged for. Other Service professionals claim to chase away the critters before sealing entry points. I had to engage another service at additional cost offering Total Solution and LIFETIME GUARANTEE, this time. I wish I engaged these folks to begin with and saved a bundle and dry wall repairs. This guy Ryan never came back to check the work done nor call to ask our opinion. The attitude from the support staff was not cordial. Don't use CTPC for anything other than bug spray; even that is too expensive. These guys are no "experts" or "professionals" at anything but rip off.”

Padma B. via Google

“We have used certified on an annual treatment program for 3 years. I find them to be extremely reasonable. The proof is "in the pudding!" Quarterly treatments and absolutely no pest issues. Keep up the good work, Guys.”

Kent C. via Google