MasterGuard is only available to a segment of the Midwest, but it touts top-rated service and an expertise in local pests and seasonal infestations. Free inspections and a satisfaction guarantee help lower costs, and the company is committed to its customer service offerings through each franchise location.
This regional company was founded in 2011 to help assist homeowners and businesses in Wisconsin and Michigan with all of the area’s common pest problems. MasterGuard offers comprehensive information about the pests they service, as well as a guide to which pests are problematic during different seasons. Their small size means that their technicians and customer support team can receive more hands-on, consistent training, and their services are more specialized for the areas they help treat. The company does offer 24/7 support through their online chat service and four offices throughout Michigan and Wisconsin, where customers can schedule visits or reach out for further support during business hours.
With 24/7 online support, customers can determine the most likely cause of their pest problem and schedule an appointment.
The service area is very limited, covering only Southeast Wisconsin and a Western portion of Michigan.
MasterGuard’s library of treated pests includes:
Service comes with a satisfaction guarantee to ensure that a technician will return for free retreatments whenever there is a problem between services.
MasterGuard technicians are trained directly by the company, although it isn’t clear what their training curriculum entails or how many hours they must complete through initial training or continued education.
MasterGuard uses products that are EPA-approved and pose no risk to pets or children when used according to their manufacture labels, which their technicians are fully trained to do.
First-time customers receive a free initial inspection so that technicians can determine the type and scope of the pest problem.
MasterGuard’s free initial inspections and satisfaction guarantee are great offerings for first-time users or for anyone who is unsure of the severity of the pest issue.
MasterGuard does not offer enough public information about its technician training or treatment options to be sure that they are meeting a higher benchmark than the industry standard.
A Word About Reviews
It can be difficult to judge pest control companies using online reviews: negative reviews tend to outnumber positive reviews for all companies. But looking at negative and positive reviews can give consumers some idea of the trends in a company’s performance.
Many online reviewers praise MasterGuard for quality service and great customer support. The outlying complaints mostly relate to scheduling retreatments or cancelling treatments through administrative staff.
Most of MasterGuard’s positive online reviews focus on the professionalism exhibited from technicians. Customers describe them as prompt, courteous, and willing to answer questions and provide more information about a treatment. Negative reviews mainly complain about administrative staff who haven’t accurately scheduled or canceled treatments.
Set up initial service with Sarah over the phone. She was superb. Jake and Jennifer came out to my house for the service. They were extremely professional and very detailed with their work. Very pleased with the service!
Many reviews show that customers are happy with the company’s satisfaction guarantee and the option for technicians to return between services if retreatments are needed.
This company is fantastic. They are here quarterly, but if any unwanted guests show up between our services, they are quick to get back and spray again. Customer service is great. Absolutely recommend this group!
Most reviewers are happy with their treatments, some of which have even resolved the issue in only two sessions. Some negative reviews cite that technicians could not eradicate rodent infestations.
I had never used a pest control service in the past. I decided to sign up with MasterGuard because the technician who stopped by, Austin, was very impressive with his explanation of the service. We noticed a difference immediately in the house and we no longer have issues with spiders in the basement. I am very impressed with the service. I am most impressed that the chemicals they use are not harmful to my dog.
MasterGuard’s technicians are professional, courteous, and knowledgeable.
Some customers have experienced scheduling errors and difficulty reaching administrative staff when either trying to reschedule or cancel a treatment.
Pest control industry costs vary greatly by geographic location, the type of infestation, and the size of the problem, making it difficult to compare prices. There are, however, ways in which companies can help consumers comparison shop and keep costs down. Here’s how MasterGuard stacks up:
MasterGuard’s satisfaction guarantee means that technicians will come back to your home or business for free between scheduled treatments if you have an additional problem or one that needs more attention.
Free inspections for first-time users can be a significant cost-reducing factor. This is especially helpful when dealing with multiple pest problems that consumers would like to mitigate at once.
Most customers sign up for treatments through an annual contract and quarterly services, although MasterGuard does offer some services without a contract.
MasterGuard’s free inspections and satisfaction guarantee can help lower overall costs for customers.
Some reviewers complain that their contracts aren’t easily cancelled by administrative employees, and it isn’t clear which services can be taken care of outside of a contract.
