Orkin of Roanoke, VA

Keith/Susan Metzler

Roanoke, VA

Very personable and professional. Darrin explained everything as he walked around the house and property. Did thorough treatment in a timely manner. Lots of confidence in Orkin and my technician.

Lori Alberts

Roanoke, VA

I have been a customer for about 6 mos. I have always been satisfied with my service until today. I received notification that I owed a balance. First of all I pay each and every time someone from the company arrives at my home. No balance due! I called company and was greeted with…he was there and sprayed outside! The part that bothers me is I have been in and out in the yard all morning and did not see anyone! The other part that bothers me is I do not have a contract for the outside, only the inside. I discussed this with the technician and agreed that I would call for outside service. Now for the best part. I have two traps for rodents that I paid for and they service each time they are here. No one serviced these today or in weeks!….but he was here according to the company. The phone attendant says she will reschedule me in 11 days, So no service this month. I am not sure what changed and am very unhappy with what occurred today. I also say that the technicians can say anything to protect their job, phone attendant replies, so do the customers. I am not in the habit of telling untruths regarding things I pay for. I am however in the habit of expecting what I pay for or signed a contract for. The text I received prior to says the expected arrival would be 12p to 2 p. It’s 10:23 am.

Jerry

Roanoke, VA

They sold me a lie. The service is not even close to workable. The technician basically waves by as he does his drive by's. My tenants would complain consistently about the visits, or lack their off. As we made several requests to have defined dates on the calendar, they would go at their leisure and charge my credit card. They wouldn't spray on the exterior, as mentioned by the sales rep. They made little effort to do a complete job and this has been an issue, except for one time when I had to babysit the coordination. No service, no effort, I recommend going else where.

Denise Jones

Roanoke, VA

Orkin came to replace the moisture barrier in my crawlspace. They called to let me know what time they would be there. They arrived at the quoted time. They told me about how much time they thought it would take. They did great work. They were polite, friendly, and professional.

Erin Leath

Roanoke, VA

I have been with Orkin for years and they are great! Any issues I have are addressed even between visits. We have moved a few times and they have not had a problem with switching our residence each time. Their staff are awesome and very friendly and helpful. Anything that we have needed, they have always been there for us.

Alan Burns

Roanoke, VA

I like the service I receive from Orkin. They do a thorough job and it’s effective in keeping pests away. My only suggestion would be to ask if you could call before you come. I want to make sure I have someone raise the garage if I’m not there. I usually know the date but it would be helpful to receive a call when you’re on your way. Otherwise, I’m happy and would recommend this service and site.

Emily Riffee

Roanoke, VA

Highly recommend their services. Their area sales rep was very experienced and knowledgeable. He took his time answering all my questions and was very through in his inspection. I always felt in good hands. The team who performed the work were courteous, professional and did a clean job. Happy that I chose Orkin & will use them again to keep my home safe!

Mytopeia Photag

Roanoke, VA

The service technicians are very polite, knowledgeable and helpful. We have been extremely thankful for the quality of the product and the services. We are pest free for several years now. We live on a farm with a lot of areas that would normally attract pests, but since beginning our service we have had no evidence of pests.

Anne Hubach

Roanoke, VA

The guy did not come when he was supposed to. After I called the office to check, they told me he would call, and he came later, which was fine. A courtesy call would have been good, to let me know he was going to be a couple of hour late. Once here he did a good job. All were very friendly and professional.

Erica Roberts

Roanoke, VA

We use them for a monthly spray and it's awesome. I love that they come out whenever we call. It's really helpful in the summer months when the little ants come out. They're always really professional and able to make it out pretty quickly