“We hired SBBS to conduct a preemptive inspection of our rental home for bed bugs prior to our tenants moving in. The overall experience was first class in that we were able to obtain the inspection on the same day we called for their service. This was important because our tenants were slated to move in the following day. Our inspector Stephanie and her dog performed a thorough search of the entire home and answered all of our questions. We will definitely hire them again when our tenants move out.”

Ally H. via Google

“Before treatment they were very polite. The treatment failed (within 2 days we found bugs again). Afterwards, they treated us really poorly. They won't respond to emails or calls and have failed to honor the warranty that they presented. In addition, they misrepresented their service, broke things and their inspection failed on 2 separate occasions. 1. Failure to detect bugs at all (the dogs didn't work): On 2 separate occasions SBBS have inspected our house (once before and once after treatment). Both times they found nothing. Within hours after the first inspection I saw bugs crawling around the house. To make matters worse, I told the inspector that we had seen bugs near the floorboards and walls. He did not check there. That was exactly where I found the bug after he left. On the second occasion, I had a second company come the next day. They found bugs within 5 minutes of being in the house. 2. Poorly diagnosed the problem leading to expensive and ineffective treatment: This company only does heat treatment. That sounds good in theory, but heat won't work if the bugs live in the walls. You need a combined chemical and heat treatment. I told the inspector the bugs lived in the walls (at the time I did not know heat was ineffective). He still recommended treatment without properly inspecting and with good information that heat would be ineffective. Only after we had paid and treatment failed did the second inspector tell us that heat alone wouldn't work. Other companies combine heat with DE powder in the walls. 3. Misrepresented their terms of service Before treatment I was worried about spending so much money (about $2900 for treatment). The inspector went on and on about the warranty how it was a full 30 day warranty. He further guaranteed that the treatment would work and explained that was why they could offer such an extensive warranty. We made several inquiries about it to the company. Once treatment failed, only then they told us that they would treat just one more time and we were on our own. The second inspector recommended that we wait until towards the end of the warranty period so that we go the most out of it. The implication was that we should live with the bugs and that they were not going to go away. But the best we could do was wait so we killed as many as we can. 4. 2 doors and a cabinet panel broke during treatment: They didn't say anything about things breaking. Instead, they just returned the cabinet panel to where it belonged.”

Michael J. via Google

“Our girls boarding school discovered bed bugs just as the new term began. One of the international students apparently gave them a ride in some luggage. Despite being 2 hours away SBBS came immediately and treated the dorm rooms and common spaces. Problem solved! We were so glad we used the dogs and heat treatment instead of the chemicals.”

David C. via Google