Orkin of Rochester, WA

Shannon Tulloh

Rochester, WA

I have to say, I had the best experience. I was educated by the person who came. We have a bad any infestation. He gave me tips to help us keep them gone. I feel very confident we will get them gone.

Ida Malabanan

Rochester, WA

I was scheduled for my regular bimonthly service and a different technician showed up and was here about 5 minutes and left and never sprayed and turned around and charged my credit card. When called to complain I was hung up on by Janice whom I never disrespected her and she continued to defend her technicians. Wouldn’t let me get a word in. I reviewed passed reviews and other people had similar experiences. Do not use this company they are not trustworthy

Marilyn Berko

Rochester, WA

I used Orkin several years ago when we had problems with rats in our garage, and they were great. Unfortunately the problem recurred. The technician who came, Quinton, was late but he called ahead so it wasn’t a problem. Once he arrived, he was extremely professional and knowledgeable. He found how the rats were getting in and fix the entry problems. He set traps, fumigated for insects, and set up a follow up visit for a few weeks from now. Everything, including the billing, was thoroughly explained Excellent work.

Savannah Zeller

Rochester, WA

My initial calls with the company when looking at pricing were very sales like/pushy which is to be expected but should have stuck with my gut and went with competitors as it’s been issues since. Was told someone would be out Monday (I called on a Friday) and offered a $ discount without prompt which is why I went with Orkin, but no show so I called and I wasn’t even on the schedule. They did squeeze me in to Wednesday morning, as requested. I’ve had rat services before with other companies but this was bad… they did not spider spray (was told this was part of initial service), rewore DIRTY shoe booties INTO my house so I had to sanitize. I called the tech on it and he didn’t seem to see the problem and “only keep a few in my truck”. Orkin should fully supply their techs with boot covers I would think. Typically, and I was told they would be, that all rodent entry holes would be filled at initial service (unless entry door size, let’s be reasonable). I had to have the tech call his boss to get approval to fill the holes today since that was my expectation (what am I paying for them?), in which it only took him less than 40 minutes to complete instead of the estimated 2 hours. It was placing wire mesh over vent covers. Was it actually done? Lastly, he left without so much as a goodbye… which I guess is why he had me sign payment papers first thing. 0 stars, do not recommend.

Melody Smith

Rochester, WA

This is my first time and initial start with Orkin. My tech was patient and listened, he got to his job and made sure to have time to answer any questions. So the start is great. Hoping if I have to reschedule things will still work smoothly. Thank you for helping!

fragtastic_voyage

Rochester, WA

I noticed they hadn’t come for a bit so when I called to see why, and they apparently canceled my account and said that I couldn’t afford it? Never missed a payment, and they never reached out. Now I’m dealing with a infestation of ladybugs cause they canceled my account without talking to me or letting me know, I would recommend someone other than these people who can’t communicate and just do whatever they want to your account without cause

Kent Meiswinkel

Rochester, WA

Orkin has effective pest control. However, their billing is broken. I had my service stopped saying I had delinquent payment. I checked my accounts and there was nothing indicating billing was interrupted. I got a couple nasty calls from Orkin while traveling for work. Finally, I managed to call their billing people. I presented them with the same card I had on file for billing. It processed without trouble. They could not explain what went wrong. I know there were bi declined charges at my bank. They didn’t resume service. I called about it. They indicated I would have to pay for a new contract. UNACCEPTABLE. I liked their pest service. But their billing service is broken. Their customer service is broken. SHAME ON THEM FOR TREATING A GOOD CUSTOMER SO BADLY!!!

Nick Terpening

Rochester, WA

Orkin helped us handle and ant problem coming in from wetlands near our property that we couldn’t touch. Follow up service has kept the problem under control. Techs always show up on time and do a great job explaining what they will be doing as needed.

Toula’s Journey

Rochester, WA

This is an update to my last review. Orkin responded to my review and asked that I give them another chance. Well, I called and was told someone should be calling me back before close of business to schedule service.This was on Monday. Today is Thursday and still haven't heard from anyone. The folks on the phone were nice. But Orkin, not calling potential customers back is not a good look for business. Initial post: Called them twice to schedule a service. First time I was told someone from scheduling will call be back to set up an appointment. I never received a call. I called a second time. Actually did set up an appointment, no one showed up.

Jaron Middleton

Rochester, WA

Scheduled 9-10am. Technician showed up about 830am, 30min early. He was a bit brash and direct - one word responses. Not very friendly, but not directly rude either. The process was quick. They began outside at 845am, and finished after doing the inside by 925am. This is our 3rd bi-monthly treatment.