Orkin of Madison Heights, VA

Susan Morris

Madison Heights, VA

Orkin always called to let us know when they were coming, and they arrived when they said they would. The first guy to come out looked at the termites with me and explained how he knew they were termites. Then he went into detail about the course of treatment in terms that I could understand. They performed the treatment with excellence. We paid to have another year of checking for termites. I called to see when they were coming, and the receptionist told me. Later she called back because she had told me the wrong month, and let me know when it would be, which was very nice of her. The next day or two the Orkin man came to check for termite activity. Orkin has acted with courtesy and skill from beginning to end. Their tv advertisement is true.

Church Office

Madison Heights, VA

Our agent, Monty, is always professional and prompt. If he does get behind schedule he always contacts me so I am aware because I make a special trip to our facility to let him in on my day off. I really appreciate that very much!!

Angela Kristoff

Madison Heights, VA

Amazing customer service! From the lovely lady I talked to on the phone to set up my appointment to the nicest gentlemen that showed up to do the inspection and spray the house. Me and my fiancé are so happy with the service and friendliness we received for our appointment!

Emily

Madison Heights, VA

When I made my first contact to Orkin they responded immediately with an inspection as I had an issue with termites. They explained the remedy and the folks that came out to start treatment did so the same week. Being unable to complete the treatment due to rain it was rescheduled on two occasions and in later finding out the reason for no shows it made sense. I just would have appreciated a phone call or text so I would have understood why they did not come. This was explained to the regional manager who came out after my call with him that day and all treatment was completed. Their business is so very busy this time of year but bottom line, every individual I met with was polite and understanding, knowledgeable and thorough with all their efforts so they would be recommended by me for any pest situation you experience.

Anita Riley

Madison Heights, VA

I worked with Ashley at the call center. I told her of our situation and she was very concerned and informative about the situation we have. She explained what would take place, how the technician would come to my home and take his time to assess the situation and he would explain the treatment plan. She also explained what the technician would do when he arrives at my home. She went over the options for a payment plan and explained that I could choose how to pay. Ashley was very concerned, very informative , a very pleasant and a polite lady to speak with. She made this whole situation a very positive experience for me. She is an asset to your company. ⭐️⭐️⭐️⭐️⭐️ 5 gold stars for Ashley Blane is the gentleman that came to my house on time. I showed him where the ants was seen at he took the time to watch where the ants was coming from. He then sprayed and his information was correct about the stuff he sprayed would stop the ants within a day. It’s been a week and we have seen absolutely no live bugs inside the home at all. Blane was very kind and informative also. He is also a asset to your company. ⭐️⭐️⭐️⭐️⭐️5 gold stars for Blane also

Mary

Madison Heights, VA

I was able to reschedule the day before for the same day but at a later time. I appreciate that. The worker was friendly, polite, worked quickly, wore coverings over his shoes. I do wish that masks are required again to protect the workers as well as the customers.

Lisa Manganiello

Madison Heights, VA

We had a great experience with the Orkin service we received. We had mice in our house and our previous pest control company did not provide adequate mitigation except to replace our insulation in the attic because it was covered in mice feces and urine. We’ll….come to find out from our Orkin technician Jay Crowley inspected our attic and found no evidence of mice in the attic at all! He did find how they got in and closed up the area and distributed bait traps. Jay explained everything and was a pleasure to work with. I highly recommend Orkin!

David Crennan

Madison Heights, VA

Highly recommend Orkin, used them for years and always had great service. Recently they came out for an inspection same day as my call and Mike Gregg is an absolute pro. He was very informative and went above and beyond, doing the inspection late into the evening. Greatly appreciated!

Awesome Pursuit (AwesomePursuit)

Madison Heights, VA

My tech was very polite and professional. I had to leave to pick up my daughter from school and was to be right back but an emergency happened and it took me even longer. I sent my friend to assist if need be and make decisions on my behalf and the tech even thought it wasn’t necessary stated until I returned to explain the rest of what he did. I appreciate it and thank you for my emergency appt

Stephen Thomas

Madison Heights, VA

Good work from their guy Jay Crowley. There was a small scheduling mishap and he called and communicated it well as soon as it was noticed. He was very professional and worked with me on my schedule. When he got here he did a great assessment, got the job done, and made sure he did it well. Very friendly while being professional. 10/10 would recommend working with him again.