Orkin of Peru, NY

Maryanne Gill

Peru, NY

Absolutely the worst customer service!! I paid the $3,900.00 for the house to be sealed 3 months ago, and they still haven't finished the job. Also, I got a new mouse in my house and wasps getting into the bedroom! I'm going to look to change my pest control service when this stupid contract is done!

Brandon Wick

Peru, NY

Tech was communicative and knowledgeable. Was able to service without us there.

Jess Woxland

Peru, NY

Service was great, There was a little confusion at first as to what service the tech was here for. If you call the call center make sure you are very specific. General pest control and Mosquito pest control are 2 different services. Matt our technician got everything figured out for us and was very friendly and knowledgeable in what he does. Would recommend this service to others.

Matt Seger

Peru, NY

I’ve never left a negative review before, but this experience has been the worst I’ve ever had with a company and people should be aware. Nearly every step of the way there was an issue. The work they told me was essential to seal the home, and nearly doubled the cost of the work, was not done and management told me it was never on the work order, and that coincidentally the sales rep no longer works there so there is no way to prove we ever discussed it. The work itself was done extremely quickly, lazily, and below a professional standard. I needed them to come back 4 times to fix the last persons work. After expressing my dissatisfaction I was told multiple times that someone would call me back the following day or week to schedule someone to come out to work on the home, and time and time again they wouldn’t call to schedule it, and again I would have to call them back to make it happen. The management continued to place the blame on me, or the sales rep that was no longer there. When I did have a chance to speak to a regional manager who oversaw this branch I was quite frankly yelled at by them, and again told that it was my issue not theirs. As someone else mentioned, the contractors who showed up to do the work continually expresses their frustration with the management. Long story short, avoid this Orkin branch, perhaps other ones in the area will be better, but this one is an organizational and managerial mess. If you do choose to work with Orkin, beware that Orkin uses generic terms like “Orkin Seal” on the work orders and refuses to break down what that include - looking back it is clearly a predatory business tactic to absolve themselves of responsibility.

Marie

Peru, NY

I should’ve went with my gut instinct and listened to everyone’s advice that told me not to sign up with Orkin because it’s a total scam. I purchased my first house. I signed up for the Orkin seasonal mosquito package That seemed like a good deal at the time. The tech Travis came out it was a very bad experience they replaced him with Mark. Then suddenly an account manager Benjamin Staley just randomly appeared at my house one day and started selling me on services that I didn’t realize I needed. He sold me on exterior seal, attic seal, updated attic hatch and termite bait. Total: $6575.15 . October 31 - November 3rd local branch manager, Anthony Rodriguez came out to oversee the projects. Very charming individual with great customer service skills. After the exterior seal, attic seal, termite bait and attic hatch completed, it seemed they forgot about me. Almost like they took the money and ran. Branch manager, Anthony Rodriguez was supposed to come out at some point after the Services were completed to do his “quality check”. He never came out. His excuse, his boss kept scheduling surprise meetings that he was mandated to attend. So Anthony and I had been going back-and-forth a few times to reschedule for him to come out and each one of those times, He was always a no-show with the same excuse, so I gave up. I decided not to call him back to reschedule. Fast Foward to December 31st, I was suppose to have my seasonal tech visit, no show. Called customer service and they connected me to Kathy from the local branch and she tells me that my services was canceled. Mind you I never told the customer service rep I wanted to cancel. So I took it as a sign and decided to stay canceled Because I have been so disappointed with their services . In conclusion, $6575.15 out the window because I still have a mice problem. So clearly, Orkin did not completely seal my exterior. There must still be an opening somewhere where they are getting in. I have trapped five mice and I still hear more in my walls at night. So since Orkin can’t get the job done, I’m gonna go ahead and do it myself. I’m giving Orkin two stars because of their great customer service skills but their services is garbage.

Lisa Bohannon

Peru, NY

Nick, our Orkin Pro was polite and knowledgeable, performed our regular service and had great recall of a conversation we had prior to our last scheduled service. We appreciate feeling like valued customers.

Joseph Upton (Joe)

Peru, NY

Orkin has been very good. Shout out to Darryl specifically. He's been punctual, polite and knowledgeable. Traffic of bugs and mice we had has gone down. I have no complaints.

Michael McFarlin

Peru, NY

The two teams that came to work here were exceptional. They were on time and worked hard the entire day. They were all personable and knowledgeable and kept me updated with their progress. Everything was cleaned up when they left and they were patient with the two adult dogs we adopted yesterday. I recommend them highly.

laura carter

Peru, NY

Jacob was so friendly and was very quick. It was an easy interaction! I’m excited to get rid of the ants lol!

Katie -

Peru, NY

Wonderful technicians. Knowledgeable, professional, & courteous. They did the work quickly and walked me through everything that they were doing. They took pictures to show me what they had done and patiently answered all of my questions. Definitely. recommend!