“Do not know what customer service is!!!! The first time they came in time,Did not come with all the equipment to complete the job , he said he will have to come back the day after, no one came and no one called to let me know! they Let me wait until the evening and nobody came! The day after I called them and they said they really sorry that the technician was sick, I asked why they did not call to let me know and they said the technician haven't told them that he should go back the day after, the secretary said she was very "sorry" and the technician will arrive today (Thursday ) 5 pm and she just hung up on me. Guess what? No one has showed up and no one called. Recommended continue to browse and look for another company! Shame on you newport exterminating ! Btw the guy name was Jimmy.”

John R. via Google

“Mr. Jeff Harmon of Newport Exterminating inspected and published a report that no termites existed during the inspection. I entered the property 8 days later and saw droppings in the garage. I called another termite inspection and found that there are termites in the attic, garage walls and front of the garage. I put an offer on this home partially based on no termites. I now have to have the home tented! I am no expert, but termite droppings are evident and easy. I am very disappointed and recommend to all - buyer beware with Newport Exterminating.”

Scott P. via Google

“He came and did not inspect the house only in one corner and said the wood for that corner only needs to be changed. Termites don't fly to the 2nd floor! They come from the ground. This is not our first experience with termite control inspection. We needed a complete inspection and he was rushing and rejecting my request to check rest of the house. Very unprofessional.”

LE K. via Google