1: Orkin Read our full review

Our rating:

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Orkin is one of the most well-known companies in pest control, as well as being an industry leader. Founded in 1901, Orkin is the only company on this list that has over 100 years of experience in fighting pests, giving them an advantage in the reliability category. Orkin comes out on top for a number of reasons and, ultimately, they have the near perfect mix of all four categories to achieve a top mark.

Reliability

Orkin is the most reliable company on this list, even though they only cover 46 states. Though they don’t have as wide of a reach as Terminix, which covers 48 different states, they do have roughly 100 more offices around the country than this competitor. This means that the states that they do serve are significantly more likely to have more Orkin locations than Terminix, giving Orkin more access to customers in small- to mid-sized cities.

Features and Services Provided

Orkin has comprehensive knowledge of most household pests. Their pest portfolio is wide and provides protection from every single pest that we were looking for, as well as several others, including wildlife, cockroaches, and spiders. They also offer several other household services that are related to pest control but not the core of it, such as attic insulation and moisture control services, and use pest management methods designed to promote sustainability.

Word on the Street

This was Orkin’s weak area because they do not invest a lot of time in cultivating good reviews of their company online, though this is the common trend across the industry. That being said, Orkin’s national website’s testimonials page had not been updated since the summer of 2015, by the time of this writing in the winter of 2017, and the majority of the reviews that were found on independent websites like ConsumerAffairs.com and Yelp highlighted negative experiences. While people are much more likely to leave negative reviews than positive ones and most other companies also have a generally small number of poor reviews online, it was disappointing to see that Orkin was investing so little time into updating their own review page.

Cost

Orkin also fell short in the cost category, largely because they only offer free inspections for bedbugs and termites, not for pest control. Instead, they offer a free consultation before giving you a price quote. Inspections are extremely important and help reduce the number of unexpected costs that might arise in your pest control treatment by allowing technicians to understand the full amount of work that needs to be done and they simply cannot be replaced with a phone call.

That being said, Orkin does have the best customer satisfaction guarantee of the bunch, going above and beyond to make sure that a job gets done well. They offer a standard 30-day satisfaction guarantee in which they will provide free re-treatments for 30 days after the initial one or refund you completely. However, Orkin is so satisfied in their abilities to treat pests effectively that they also offer to cover the cost of having another company come and provide the treatment if you are so deeply unsatisfied with Orkin’s work. No other company in the industry does this and it shows a commitment to customers as it goes above and beyond other pest control enterprises.

Conclusion

In the end, Orkin’s scores well in the reliability factor and their exceptional training program are what pushed this company to the top of the list

2: Terminix Read our full review

Our rating:

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Terminix is another major league player in pest control and a major competitor of Orkin. We found the company to be a little weaker overall than Orkin, but still provides a more than adequate service.

Reliability

Founded in Memphis, Tennessee, in 1927, Terminix has grown to become a nationwide presence. With around 300 offices in 48 states, they have the furthest reach of the pest control company reviewed. With over 90 years of experience, you can be sure that this company knows what they are doing.

What pulls Terminix down in this category is their active franchisement expansion. Orkin also has some franchises, but they are not as aggressive in their marketing of them. A company will stand behind their services no matter what, but franchised locations create a difficult division of power between the larger corporate structure and the franchise owner, resulting in a customer experience that is dependent on the leadership of the franchise owner.

Features and Services Provided

Terminix could stand to improve their features and services provided in a number of ways, most notably in their different treatment “packages” that you can buy. Though they have a wide portfolio of pests that they provide protection from, they only cover 13 in their basic pest control package and require you to pay more for others. While these 13 are certainly common, this package skips protection on mosquitoes, fleas, ticks, and any ants outside of the home. This might be a good feature for some customers, but we felt that a comprehensive package was fairer to consumers.

Terminix also does not go beyond saying that technicians are “expertly trained,” providing no proof as to what the training program for technicians looks like or what sort of certifications they must achieve. As a subsidiary of ServiceMaster Global Holdings it is safe to assume that Terminix’s technicians all meet state requirements, but this detail—combined with just a simple 30-day money-back guarantee—was enough to put them behind Orkin. Additionally, they have a very minimal commitment to the environment, which is a shame because consumer demand for environmentally-friendly practices is so high.

Word on the Street

Terminix dominates the customer review section because they clearly have invested some time in getting their clients to rate their experience on independent websites. They have a 4.6 out of 5 star average on ConsumerAffairs.com, a number that was derived from over 1,000 reviews that have been left in the last year. In total, they have over 4,000 reviews, which allow consumers to form a far more complete picture of the average Terminix service. These reviews show a trend of professionalism, persistence, and effectiveness that is unparalleled by any other company.

Cost

Terminix falls behind Orkin in the cost category. In addition to only providing free inspections for bedbugs and termites, they also have the “leveled” system of pest protection that is unfair to consumers who might not know what pests they are struggling with when buying a plan.

Conclusion

Terminix has many good qualities to it, but its service does not meet the standards that Orkin does. They also miss out on a few opportunities to respond to customer demand, such as using more environmentally friendly methods of controlling pests.

3: Arrow Exterminators Read our full review

Our rating:

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Arrow Exterminators is a family-owned-and-operated business that has been operating in the southern United States for over 50 years. As a company, they are focused on providing an extremely high-quality service to their clients and treat customers like neighbors. It is obvious that the company is family-focused and it feels like a welcoming group to work with.

Reliability

Arrow’s major flaw is the fact that they are a smaller company than Orkin and Terminix. They only operate in the states of Arizona, Texas, Louisiana, Mississippi, Alabama, Georgia, Kentucky, Tennessee, North Carolina, South Carolina, and Florida. They have over 100 locations in all these states, but that number is somewhat misleading because they are very unevenly distributed. Georgia alone has 37 of those locations and, when combined with Florida’s 20 locations, it leaves only 45 offices for 9 states to share. The company is actively expanding through acquisition, though, so it’s entirely possible that there might be a new location near you.

Features and Services Provided

If you live in a place that Arrow provides a service, they can quickly become your go-to phone call for any household need. In addition to providing protection from a large number of pests, they also offer handyman, insulation, lawn care, and moisture control services. Arrow provides free inspections for all of the work they do and utilizes IPM methods of pest prevention in their treatments.

Arrow has a GreenPro certification, which is the largest and most credible certification for pest management companies in the U.S. Not only do companies have to comply with rigorous environmental guidelines, but they also have to have high marks in technician training that adheres to these environmentally-friendly guidelines. Arrow has also received a Quality Pro Mark of Excellence, a distinction that is awarded to only 3% of American pest control companies and rewards fair business practices and high customer satisfaction. Both of these are highly respected within the industry and demonstrate a high-quality service from Arrow.

Word on the Street

Arrow’s customer reviews were mixed, though there were not very many to draw off of to make a complete picture of what a normal Arrow experience might be. They do maintain roughly 3 out of 5 stars across several locations, a score that is better than many other companies, and their Quality Pro Mark of Excellence is a guarantee that their customers are happy.

Cost

Arrow scores very high in the “costs” category of their review, in part because of their free inspections. Neither Orkin nor Terminix offered a free inspection for general pest control, something that generally knocked them down.

Conclusion

Overall, Arrow is a great company to work with that treats customers with respect and a familial friendliness. The biggest thing that held them back was the fact that they did not have a national reach like Orkin and Terminix and had an uneven spread across the states that they did cover.

4: Western Pest Services Read our full review

Our rating:

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Founded in 1928, the year before the Great Depression began, Western Pest Services has been working for over 85 years to provide high-quality pest control services for families. Though they are on the smaller side of the companies reviewed, they offer high-quality protections and an attention to customer service that was unparalleled.

Reliability

Western is a very small company. Contrary to what the name might suggest, they only operate on the eastern coast of the U.S., providing protection for homes from 41 locations in New Jersey, New York, Connecticut, Pennsylvania, and Delaware. This brought their rankings down because they can only provide service to a relatively small number of people.

Features and Services Provided

Western scores very highly in the features and services category because of the number of pests that they take on and their commitment to getting the job done well. They offer a 30-day satisfaction guarantee, as well as free inspections. Their guarantee is particularly interesting because, if you are unsatisfied with their annual service at any point, they will refund you the entire yearly cost rather than just the most recent service. This sets them apart from many other companies who will only refund you for their most recent scheduled visit. Western also uses IPM methods to sustainably prevent pests from entering your home and has technicians go through ongoing educational services to ensure that they are well-versed in the latest pest control technologies.

Word on the Street

Western has very few reviews online, which can be both a good and a bad thing. Since people are more likely to leave negative reviews on independent websites if they feel like they are not being heard by the company’s customer service lines, Western’s small number of reviews could be a testament to how effective they are at managing customer complaints. Overall, the company received praise for being professional, courteous, and effective in their treatments.

Cost

Western scored low in the cost category because they are aggressive in pushing their annual plan. While they do have a one-time treatment option, they only administer these in the case of certain pests and push for you to buy their annual package. While the annual protection programs are smart decisions and help keep pests out in the long term, it might not be what you are looking for at the moment and is frustrating that you might not be able to get treatment from the company.

Conclusion

Overall, Western Pest Services is a great option for pest control but with a very limited reach. If you live in the states that they cover and are looking for a consistent treatment plan, this might be the company for you.

5: Ehrlich Read our full review

Our rating:

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A proud member of the Rentokil family, Ehrlich has been serving family pest control needs for over 85 years. Since 1928, they have grown from single salesman into a thriving company, operating across many of the states east of the Mississippi River.

Reliability

Ehrlich received a fairly middle-of-the-range score in terms of reliability, largely being knocked down by the fact that they are not yet a national company. Though they cover more area than Arrow Exterminators and Western Pest Services, they still do not provide service to any of the western states and have a limited number of offices across a wide geographic area. You can find one of Ehrlich’s 100 locations in 18 different states: Pennsylvania, New Jersey, New York, Delaware, Maryland, Virginia, West Virginia, Ohio, Michigan, Maine, Vermont, New Hampshire, North Carolina, South Carolina, Tennessee, Georgia, Florida, and Washington D.C.

Features and Services Provided

This was the category in which Ehrlich scored highest because of their large number of pests treated and their additional vegetation management service. Ehrlich offers the standard 30-day satisfaction guarantee that includes free re-treatments or your money back for 30 days after the initial treatment, and all of their technicians go through rigorous training programs designed to give them all the knowledge they need on the job.

Besides providing protection from a wide number of pests, what truly stood out about Ehrlich was their commitment to the environment. Their environmental initiatives were a major talking point for the company, a sign that they understand the consumer demand for earth-friendly treatments. As a response, they are GreenPro Certified by the National Pest Management Association and are some of the largest advocates for IPM methods of pest prevention.

Word on the Street

Ehrlich scored somewhat lower in the customer reviews category because of a small number of reviews. While this might not always be a bad thing—as in the case of Western Pest Services—the negative reviews across different locations highlighted a billing trend that Ehrlich can’t seem to fix. Many customers reported that they ended up canceling their service with Ehrlich because they would be billed for services that had not been completed, only to continue to be charged for regular services after their accounts had closed. While this might just be a skewed sample of reviews, it was mentioned enough that it could potentially be a larger problem.

Cost

Ehrlich’s score in the cost category is high because of their standard satisfaction guarantee, free inspections, and their flexible pest control plans. There is no annual contract required, but there is a yearly service called PestFree365 that provides protection from 36 different pests and a termite inspection for every year that you are signed up. You also get an unlimited number of service calls on this plan so, if something goes awry, you will be able to get help. This plan is a fantastic flexible option for homeowners and provides more breathing room than some of the other annual plans that are offered by other companies.

Conclusion

Overall Ehrlich is a solid company that provides a variety of services that are accessible by a large number of people. It does fall far behind companies like Orkin but does still set the bar high in terms of environmental initiatives and costs.

Summary

So, there you have it, the Top 5 Pest Control companies in the United States. While they all operate in different locations and have their pros and cons, each one will be able to take care of any pest control problem that you might have. Now you don’t have to wait until your pest problem gets worse—give one of these companies a call today.

1
Orkin
9.5 out of 10

Has the best satisfaction guarantee in the business and sets the industry standard for technician training, but could improve their customer communications.

2
Terminix
9 out of 10

More environmentally-friendly than Orkin and reaches the most states, but does not provide the number of services that other companies do.

3
Arrow Exterminators
9 out of 10

A family-owned-and-operated business from the start, but does not provide coverage outside of the South.

4
Western Pest Services
8.5 out of 10

An excellent company that provides a high-quality service but only resides in 5 states.

5
Ehrlich
8 out of 10

Provides flexible payment option and is environmentally-focused but might have billing issues.