Orkin, an Atlanta-based pest control company, is one of the biggest names in the business. In operation for over 100 years, they have gained the seal of approval for pest control for millions of Americans in residential and commercial properties across the country. Orkin’s decades-long dedication to innovation and education in the pest control industry is apparent: from their work as the first private company to partner with the Smithsonian to their collaborations with the country’s top universities, Orkin is focused on being the best pest control company out there.

Reliability 10

Overall Rating

Features & Services Provided 9.5
Customer Support & Reviews 9.5
Costs 8

Overall Rating:

Reliability

Our rating:

From termite control to eradicating bed bugs, Orkin has worked tirelessly for over a century to become one of the leading voices in the pest control industry. While they started from humble beginnings in Lockport, Pennsylvania, as of 2017 they have grown to over 400 branch and franchise offices in 46 states, with locations in most major cities in the U.S. Many states even have more than one location so their service area extends far and wide. While Orkin does not cover every single state, they do have one of the largest reaches of any pest control company and with over 8,000 employees you’re sure to find someone who can help you.

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Orkin’s reliability extends beyond their geographic footprint—they also have a dedicated customer service line that can be reached by phone or email. Through Orkin’s 2×24 guarantee you are certain to hear from a customer service representative within two hours of submitting an inquiry and the company can have a technician at your house within 24 hours in the case of an emergency. However, if you are simply curious about the services provided you can simply browse the hundreds of frequently asked questions that Orkin has available on their website.

Orkin also has an extensive pest library that you can scroll through that is full of information about the different types of creatures that might choose to take up residence in your home. In this library, you can learn about everything from the innocent fruit fly to the notorious black widow spider, including their behavior, where they are likely to live in your home, how to identify them, and how you can prevent them from entering your life.

Orkin’s commitment to reliable service and education about pests ensures that customers are given all the tools they need to make informed decisions about their pest problems. While Orkin’s technicians have expertise in the area, they want to make sure that you also have the ability to understand the technician’s suggestions fully.

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Orkin’s commitment to reliable service and education about pests ensures that customers are given all the tools they need to make informed decisions about their pest problems.

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What brings Orkin down in the reliability factor is the fact that the company is heavily franchised, meaning that your experience can vary greatly depending on your location.

Features and Services Provided

Our rating:

Orkin offers a wide variety of pest control solutions, including, but not limited to:

  • Termites

  • Rodents

  • Bedbugs

  • Fleas

  • Ticks

  • Ants

  • Mosquitoes

  • Flies

  • Cockroaches

  • Stinging pests

  • Wildlife

  • Spiders

  • Beetles

  • Earwigs

They also offer attic insulation and moisture control services on top of pest and wildlife control to help prevent damages and pest infestations in the future.

Guarantee

Orkin offers a free consultation for your home’s needs, so you can get a customized quote for your pest control solution. They also offer a 30-day money-back guarantee in case you are not satisfied with the service provided for any reason. If you find any new pests within this timeframe after a servicing, Orkin will send out technicians at no cost to you to fix the problem. Orkin stands so firmly behind this guarantee that they even offer to cover the price of a new company’s treatment if you feel that Orkin is not providing you with the best service. If your pest problem is still persisting after 30 days, Orkin will refund you entirely.

Technician Training

Orkin has a longstanding history dedicated to education for both employees and the public. The company partners with major research universities, such as Auburn University, University of California Riverside, the University of Florida, Purdue, and Texas A&M to fund research into cutting-edge pest-control developments and better understand how insects interact with the environment. Orkin was also the first company to sponsor a permanent exhibit in the National Museum of National History. The O. Orkin Insect Zoo encourages interactive learning about insects and covers a wide variety of environments and species of insect.

With over 160 hours of training just in the first year, your Orkin technician knows the classification and behavior of all home pests

Needless to say, Orkin takes their technician training and education very seriously, mandating that their employees go through over 160 hours of intensive web, classroom, and practical lessons just in their first year on the job. There are five different levels of certifications that technicians must pass to become a master in the field, and they also practice their skills at the 26,000-foot Rollins Learning Center in Atlanta, Georgia, a state-of-the-art pest control learning facility. This creates simulated environments that technicians are likely to encounter in the real world while on the job, including a commercial kitchen, hotel room, locker room, pharmacy, dining room, an outdoor pavilion, and even a full-sized house. There are even special termite training facilities where technicians practice horizontal and vertical drilling as well as the application of liquid and foam treatments.

“Green” Solutions

Orkin ensures that its technicians know the root causes of many pest problems by using the Integrated Pest Management (IPM) system of pest control. IPM has long been advocated for by environmentalists and widely regarded as the most environmentally-friendly way to rid your house of any unwanted visitors by focusing on how they can enter the residence in the first place before they become a major problem for homeowners. Orkin technicians are trained specifically to identify and understand what causes pest problems, such as finding cracks in the foundation or a window that does not seal properly, and sealing those vulnerable areas off. After identifying these potential points of entry, Orkin uses targeted treatments with the safest chemicals possible to eliminate any existing pest problems instead of spraying toxic substances indiscriminately around your house.

Orkin’s IPM plan includes four regularly-scheduled visits each year to reinforce any guards against pests and fix any new issues that arise. Orkin’s IPM plan includes four regularly-scheduled visits each year to reinforce any guards against pests and fix any new issues that arise. Not only is IPM better for the environment because it reduces the number of harmful chemicals that are released, but it is also better for your health. Targeted treatments have your family in mind and are only applied when they absolutely must be, reducing the amount of exposure your children and pets receive. By focusing on treating the cause of pests in your home rather than trying to simply eliminate the effect of those points of vulnerability, Orkin helps make your home a stronger and safer place that prevents infestations in the future.

Overall, Orkin has expertise in a huge variety of pests and an extensive knowledge of most household pests. Orkin also offers free resources for homeowners to help reduce common household pests and holds their employees to high-quality assurance standards.

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Comprehensive expertise in a huge variety of pests and an extensive knowledge of most household pests. Orkin also offers free resources for homeowners to help reduce common household pests, and holds their employees to high quality assurance standards.

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Exterminator pricing can vary depending on the city you live in.

customer supportCustomer Support and Reviews

Our rating:

When searching for reviews of Orkin’s pest control services, it can be a little scary to see the overwhelmingly low ratings. However, as with almost every company in the pest control business, the reviews of Orkin are almost exclusively limited to the angry ones that are made public. Orkin’s low number of reviews can actually be an indicator of the quality of their service, showing that the vast majority of people found nothing to complain about or that those who did had their complaints resolved by the company’s customer service before feeling need to turn to public forums like Yelp.

Punctuality and Professionalism

Positive reviews of the company praised the technicians’ punctuality, professionalism, and courtesy. There were many comments that technicians were always on time, were extremely knowledgeable about pest control, and were happy to share information and answer any questions that homeowners had.


“Orkin sent a friendly, very helpful young man to investigate scratching noises in my walls.  Eric couldn’t have been nicer.  He walked and crawled around my entire house to find any possible holes for rodent entry.  He plugged up 2 holes and set traps under my house for possible rats.  He returned in a week, found a rat in the trap and disposed of it.  I would recommend Orkin to everyone.  Eric was polite, thorough and a delight to work with.”

Susan W., Moraga, California

Persistence

Most positive reviews of the company stated the technicians were extremely persistent in getting the job done well and were happy to return if a customer was unsatisfied. The technicians showed up to their quarterly treatments consistently and worked hard to get rid of any problems. Negative reviews reflect this consistency but also illuminated that the technicians were in and out faster than homeowners thought the problem warranted.

Effectiveness

Again, reviews of Orkin were mixed in terms of effectiveness. There were many people who complained of ever-persistent pest problems, but there were also many 5-star reviews that said that Orkin was able to get rid of pests quickly. One reviewer in Maine even commented that Orkin was the only company that was able to fix a problem that had endured for 16 years:


“We’ve had a terrible problem in our building for the past 16 years, since it was first built. You name the product, and we probably tried it to get rid of the ants. Last year, we interviewed three different pest control companies to see which one we want to go with to finally (hopefully) be rid of the ants. We selected Orkin, and it was one of the best decisions we’ve made!”

Kathy, Portland, Maine

Orkin’s longstanding commitment to excellence and history as a leader in the pest control industry speaks volumes about their efforts to keep customers happy. Overall, people were exceedingly happy with their technicians and the service that they were provided. There were few remarks of a need for re-servicing and many comments about how thorough and kind the technicians were. What ultimately pulls Orkin down is the fact that the reviews on their website have not been updated since the summer of 2015, leaving a two-year gap that consumers must fill for themselves.

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While Orkin does receive generally poor reviews, it does seem that people only write reviews for the company if they have a particularly harrowing experience. It seems hard to believe that a large multi-national company would continue to exist with such negative services, so it seems that the company simply does not emphasize the importance of reviews for its services.

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When you do a Google search for “Orkin reviews”, you can be immediately turned off by the results. ConsumerAffairs.com, the first result to show up, gives Orkin a rating of 1.3 out of 5 stars, based on 57 ratings in the past year.

Orkin’s own website has not updated their review section since the Summer of 2015, which seems strange.

Cost

Our rating:

Costs in the pest control industry vary greatly by geographic location, the type of infestation, and the size of the problem; so, in many ways, it is hard to rate a pest control company based on the price for a consumer. However, since the costs are so unique to each home, we analyzed a number of factors that can affect price point.

Free Consultation

Orkin works with potential clients to help evaluate the price tag before any commitment is even made. Orkin provides free consultations so homeowners can explain what the problem is and Orkin technicians can make an educated guess about what the solution might be. In the case of termites, the company also offers a free initial inspection to see the problem first hand.

While Orkin doesn’t provide a free initial pest-control inspection like some other companies, their 30-day satisfaction guarantee is a protection for consumers in case they are unhappy with the services. If customers choose to sign up for the annual plan, Orkin also offers free treatments in between scheduled visits, which can make a major difference in the costs of pest management for your home.

No Annual Contract Required

While Orkin does recommend that you sign up for their annual plan, which includes services every two months and emergency services in between scheduled visits, you do not have to sign up for this service. If you wish to just have a problem eradicated it is as easy as giving the company a call and scheduling a time.

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Orkin’s 60 day guarantee is hard to beat.

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Orkin does not offer prices of its services on its website, which forces you to get in touch with the company for a consultation. The company claims that this gives each case an individualized price, since every case is different.

Summary

Conclusion

Orkin’s long history to pest management, its dedication to education and training, and the services provided make it an excellent company to work with across the nation.

Reliability 10

Overall Rating:

Features & Services Provided 9.5
Customer Support & Reviews 9.5
Costs 8

Overall Rating:

More Things to Know:

  • 2x24 Guarantee: Orkin will respond to messages within two hours and can have inspectors out within 24.

  • Orkin services all states except Alaska, North Dakota, South Dakota and Wyoming.

  • Orkin offers free initial termite inspections.

  • Orkin will provide 60 days of complimentary service from another company if you’re not satisfied.

  • Customers have access to free training resources so they can understand Orkin’s process.